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The Meritage Resort and Spa

4-star property
875 Bordeaux Way, Napa, CA 1-855-201-7819

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3.5 out of 5
Good!
See all 12 Travelocity Reviews

"Excellent service, attitude of staff was positive, grounds were manicured and rooms were so comfortable. " More

By a verified traveler on Mon 16 Dec 2019

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Hotel Description

4-star romantic resort near Trinitas Cellars

Napa retreat

A stay at this resort places you within half a mile (1 km) of Trinitas Cellars and 6 miles (10 km) of Oxbow Public Market. Napa Valley Wine Train is 4.3 mi (7 km) away.

Winery, 24-hour fitness

This romantic resort features an attached winery, a full-service spa, and a nightclub. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll find 4 restaurants and 2 outdoor pools on site, along with a poolside bar to unwind.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 322 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Other amenities include MP3 docks, 24-hour room service, and refrigerators. Housekeeping is available once per stay.

Deluxe Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max
$323* Per night/room Jun 30 - Jul 1

Premier Room, 1 King Bed, Balcony, Vineyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 2 Queen Beds, Balcony, Vineyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Balcony (Vintner's Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Estate Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Meritage Resort and Spa ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Meritage Resort and Spa

Everyone (7) Couples (3)
2 out of 5
We did enjoy the convenience of the wine tastings and beautiful grounds across the street, but the Meritage property itself was less than par in cleanliness. The pool area where you can enjoy the fire pit at night was an absolute mess, dirty towels and glasses everywhere. The night front desk clerk was very un educated of the property, it’s amenities and hours of food and drink possibilities and just overall not caring of guest needs or complaints. Third party cleaners were parked in all the handicapped spaces at night without the proper endorsements which left us walking further than expected with my disability. As I expressed this concern with staff including pictures they seemed like they really didn’t care and were hesitant to tell us they were employed by the property. In conclusion if you want to stay at a resort and pretty much take care of yourself than this is the spot 😉 We will not be returning unless contacted by management to explain what went wrong with our experience.

Posted by , from Surprise AZ on Oct 6, 2020

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1 out of 5
Even though we liked the rooms and how clean they are, overall service was not the best. Service at the crush(restaurant) is beyond unacceptable. We sat and waited over an hour before anyone acknowledged our presence, we have to assume it is due to us being people of color because others were greeted, seated and served immediately. should not wait seating for an hour with out even being recognized. A nice couple offered up their seating to us since we had a baby with us, and even then, no service. So I went to the bar to get the attention of staff and was told the server to our side would be coming. Waited another 20 minutes before the bar manager came and took our order. Our order consisted of Dinner for two, and two drinks. My impression was we would get the drinks while we waited for the food. Nope, after 30mins of waiting the food came first and then drinks followed after a reminder and after about 15 minutes of waiting. As guests of the hotel, we wanted to participate in bowling and other activities, but 3 hours to be served, enjoy a meal and drinks that took a lot out of our vacation. We did not want to stay another hour in that place. I hope they creat a waitlist/guest list person by the door that would let people know when a spot is open. And also seat and greet people when they come in. This restaurant single handedly could sink this place and really messed up our overall experience.

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 20, 2020 by Meritage Resort Team

Hello, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with our resort was not a positive one. I am addressing your review with our leadership team. We will continue to work on daily improvements. We hope to earn another opportunity to be your hotel of choice on your next visit to Napa Valley. Again, please accept my sincere apologies.

5 out of 5
Excellent service, attitude of staff was positive, grounds were manicured and rooms were so comfortable.

Posted by on Dec 16, 2019

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4 out of 5

Posted by on Aug 26, 2019

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4 out of 5
Need more pools for the amount of guests...pools were overly crowded and not able to use them. Also when tried to get help from front desk, we were ingnored most times & ended up back at our room calling guest services for any kind of information or help.

Posted by on Jul 8, 2019

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2 out of 5
Bathroom was dirty- with interesting things stuck to the walls.

Posted by on Jun 23, 2019

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5 out of 5
Everything you need for s fun Napa trip. Pool, spa, massage, restaurant, bar, bowling, coffee, hikes and nice clean rooms.

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 25, 2019 by Guest Relations

Thank you for staying at The Meritage Resort. It is great to know that you were able to enjoy so many of our amenities including Spa Terra and Crush Lounge. We look forward to welcoming you back to Wine Country again soon.

5 out of 5
Great extras. Even though it was an overnight getaway I felt like we were at a resort.

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 1, 2019 by Guest Relations

Thank you for choosing The Meritage Resort. We are so glad you enjoyed our many amenities during your overnight getaway and we look forward to welcoming you back again soon.

5 out of 5

Nice, clean room, hospitable,.

It was clean, comfortable, reasonable, and nice to have a quality bottle of wine, complimentary water. The only draw back was the staff forgot our wakeup call, fortunately we made our flight.

Posted by , from B on Dec 2, 2016

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3 out of 5
Hotel was great. Only complaint was the in room coffee maker didn't work and they took 2 days to replace it.

Posted by on Sep 26, 2016

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About the The Meritage Resort and Spa

Location 875 Bordeaux Way, Napa, CA 94558

Property Features

A winery is on site. The Meritage Resort and Spa offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this resort measures 50000 square feet (4645 square meters) and includes conference space. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the business-friendly The Meritage Resort and Spa. Smoking is allowed in designated areas at this Tuscan-style Napa resort.

  • 322 guestrooms or units
  • 3 levels
  • 6 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Built in 2006
  • Winery on site
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Oakland Intl. Airport (OAK) (73.5 km / 45.7 mi)
  • Property shuttles: Airport shuttle

Room Amenities

The Meritage Resort and Spa offers 322 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (once per stay)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Guests can enjoy full breakfast for a fee.

Olive and Hay - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Crush Lounge - This sports bar specializes in American cuisine and serves dinner only. Open daily.

Blend Cafe - This café specializes in American cuisine and serves breakfast and light fare. Open daily.

The Commons (Lobby Bar) - This bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Bowling alley on site

Spa Services

Spa Terra has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Fitness/yoga classes
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe and safe insurance
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 40 per person (approximately)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Meritage Resort Spa
  • Meritage Napa
  • Meritage Resort
  • Meritage Resort Napa
  • Meritage Hotel Napa
  • The Meritage Hotel Napa
  • The Meritage Resort And Spa Napa, Napa Valley, CA
  • The Meritage And Spa Napa
  • The Meritage Resort and Spa Napa
  • The Meritage Resort and Spa Resort
  • The Meritage Resort and Spa Resort Napa

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.