6/10 Okay
Rafaelina
Traveled with family and small children, Traveled with family
Apr 13, 2025
Liked: Staff & service, amenities
Not Family-Friendly – Poor Communication and Lack of Basic Preparation
We stayed at this hotel as a family of five (2 adults and 3 kids), and unfortunately, the experience was disappointing from the start. One of the main reasons we chose this place was the advertised pool, which was a big deal for the kids. When we arrived, we were not told the pool was out of service, we just found out when going downstairs to the pool ready to enjoy there was a sign at the door that pool was out of service.— something that was never mentioned at any point during booking or in the lead-up to our stay. Very frustrating and misleading.
On top of that, the room was clearly only prepared for two people, despite the booking being made for five. There were only two towels, limited kitchen supplies, and just enough dishes for two — which made meals and even basic hygiene really inconvenient. We appreciated front desk Jessica who were prompt to response to our request.
To make matters worse, the bathroom wasn’t properly cleaned, which made the stay even less comfortable.
The staff were polite, but the overall experience felt unorganized and not family-friendly at all. We expected much better, and we won’t be returning.
Rafaelina
Stayed 1 night in Apr 2025
