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4.8 out of 5

"Love the property. The room was nice. The positioning of the TV and dresser underneath could have been better to optimize the view of the fireplace ... " More

By a verified traveler on Tue 21 Dec 2021

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Hotel Description

4-star resort near Point Lobos State Natural Reserve

In state park

At this Carmel resort, you'll be within half a mile (1 km) of Point Lobos State Natural Reserve and 3 miles (5 km) of Carmel River State Beach. Gravity Garden and Point Lobos Ranch are also within 2 miles (3 km).

Business services

This resort features an outdoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the gym and perks like free self parking.

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$579* Per night/room Jul 5 - Jul 6

Standard Suite, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Townhome, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (POINTLOBOS)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Sunset)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hyatt Carmel Highlands, Overlooking Big Sur Coast ratings based on 9 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Carmel Highlands, Overlooking Big Sur Coast

Everyone (4) Couples (1) Family (1)
5 out of 5
Love the property. The room was nice. The positioning of the TV and dresser underneath could have been better to optimize the view of the fireplace from the tub and also from both sides of the bed.

Posted by on Dec 21, 2021

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Comment from Hotel Management

Dec 23, 2021 by Hyatt Carmel Highlands

Thank you, Lisa, for taking time to share your experience and for your 5 out of 5 review! We will share your comment about room arrangement; and hope to welcome you back.

5 out of 5

Posted by on May 18, 2019

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5 out of 5
we had a great view from our balcony and watched the sunset. Everything from front desk, to room and restaurant were outstanding.

Posted by on Feb 1, 2019

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4 out of 5
The setting of the hotel in Carmel Highlands is spectacular and an easy 10 minute drive into downtown Carmel. The scenery is gorgeous and the views from the restaurant and bar breathtaking. So that's why I gave it a 4. The hotel needs badly remodeled and I would not say represents the upscale brand name of Hyatt. The hotel is quite old and not updated much. Even things as simple as exterior pant. It looks a little tired. Staff really didn't know much, concierge wasn't even around at 5:00pm on a Sunday and wait staff, especially in the bar, is not enough. Food in the restaurant is good but expensive and given the location, it's a drive to go get something quick. Better value is to get a package includes breakfast.

Posted by , from Houston on Jun 27, 2018

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5 out of 5
I’m so happy that my children and I stayed here. It’s a beautiful place, the staff is very nice and the food here is wonderful.

Posted by , from Fresno, CA on Jun 27, 2018

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4 out of 5

Great view, but hotel interior is outdated.

It is not the greatest hotel compared with the 700+/night we paid.

Posted by on May 1, 2017

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5 out of 5

The Most Romantic Place on Earth!

Perched atop the Pacific Coast Highway right outside of Carmel, this place is spectacularly beautiful even when the weather is cold and rainy. In fact, it's almost better that way, because you can take advantage of the in-room wood burning fireplaces to make your stay as snuggly as can be. It's the perfect place for a romantic getaway - you might not want to leave the room!

Posted by on Sep 20, 2007

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5 out of 5

Spectacular location

We selected this hotel for our 25th wedding anniversary--it was well worth the cost. The service is outstanding, the view really beautiful, overlooking the Pacific Ocean. We were disappointed with the service at the restaurant. Made a reservation and mentioned it was to celebrate our 25th anniversary--no acknowledgement, no congratulations--we were disappointed.

Posted by on Feb 8, 2007

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5 out of 5

Loved it!!

Loved it, finally a hotel up to my standards!!! It is for rich people only.

Posted by on Dec 4, 2006

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About the Hyatt Carmel Highlands, Overlooking Big Sur Coast

Location 120 Highland Dr, Carmel, CA 93923

Property Features

Hyatt Carmel Highlands, Overlooking Big Sur Coast offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hyatt Carmel Highlands, Overlooking Big Sur Coast. Self parking and valet parking are free. This 4-star Carmel resort is smoke free.

  • 142 guestrooms or units
  • 2 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Carmel Highlands, Overlooking Big Sur Coast offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Each accommodation is individually furnished. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Carmel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards.

  • IPod dock
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Refrigerator (full size)
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Pacific's Edge - This restaurant serves breakfast and lunch.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Enhanced food service safety measures are in place.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.10 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Concierge service
  • Laundry facilities
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 35 per person (approximately)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carmel Highlands
  • Carmel Highlands Hyatt
  • Carmel Hyatt
  • Carmel Hyatt Highlands
  • Hyatt Carmel
  • Hyatt Carmel Highlands Overlooking Big Sur Coast Hotel
  • Hyatt Highlands
  • Hyatt Highlands Carmel
  • Hyatt Highlands Hotel
  • Hyatt Highlands Hotel Carmel
  • Carmel Highland Inn
  • Highlands Hotel Hyatt Carmel
  • Hyatt Carmel Highlands Hotel Carmel
  • Hyatt Carmel Highlands Hotel
  • Hyatt Highlands Overlooking Big Sur Coast Hotel
  • Hyatt Carmel Highlands Overlooking Big Sur Coast Resort
  • Hyatt Highlands Overlooking Big Sur Coast
  • Hyatt Highlands Overlooking Big Sur Coast Resort
  • Hyatt Carmel Highlands
  • Hyatt Carmel Highlands, Overlooking Big Sur Coast Resort
  • Hyatt Carmel Highlands, Overlooking Big Sur Coast Carmel
  • Hyatt Carmel Highlands, Overlooking Big Sur Coast Resort Carmel

You should know

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.