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4.8 out of 5

"Very nice location with great ocean views, very good dining options, kind and helpful staff. " More

By a verified traveler on Fri 23 Feb 2024

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Hotel Description

Enjoy the spa at this Carmel resort

In state park

You'll find Point Lobos State Natural Reserve and Gravity Garden within a 15-minute walk of this Carmel resort. Point Lobos Ranch and Hidden Beach are also within 3 miles (5 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the gym and perks like free self parking.

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$299* Per night/room Mar 21 - Mar 22

Townhome, 1 King Bed with Sofa bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (POINTLOBOS)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Sunset)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite (Big Sur)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Carmel Highlands ratings based on 9 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Carmel Highlands

Everyone (4) Couples (2) Family (2)
5 out of 5
Very nice location with great ocean views, very good dining options, kind and helpful staff.

Posted by on Feb 23, 2024

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Comment from Hotel Management

Feb 27, 2024 by Hyatt Vacation Club at Highlands Inn

Thank you for your review! We hope to welcome you back on a return visit.

5 out of 5
Breathtaking views !

Posted by on Aug 1, 2023

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Comment from Hotel Management

Aug 1, 2023 by David

Thank you for your review and feedback.

5 out of 5
Quiet getaway with amazing views! The staff was friendly and helpful--gave us good in-town dining recommendations (Dametra Cafe). Will definitely stay here again

Posted by on Jul 22, 2023

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Comment from Hotel Management

Jul 27, 2023 by Hyatt Carmel Highlands Inn

Thank you very much for taking time to share your 5 out of 5 review! We are delighted to know that you enjoyed your stay and look forward to welcoming you back.

5 out of 5
Love the property. The room was nice. The positioning of the TV and dresser underneath could have been better to optimize the view of the fireplace from the tub and also from both sides of the bed.

Posted by on Dec 21, 2021

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Comment from Hotel Management

Dec 23, 2021 by Hyatt Carmel Highlands

Thank you, Lisa, for taking time to share your experience and for your 5 out of 5 review! We will share your comment about room arrangement; and hope to welcome you back.

5 out of 5

Posted by on May 18, 2019

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5 out of 5
we had a great view from our balcony and watched the sunset. Everything from front desk, to room and restaurant were outstanding.

Posted by on Feb 1, 2019

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4 out of 5
The setting of the hotel in Carmel Highlands is spectacular and an easy 10 minute drive into downtown Carmel. The scenery is gorgeous and the views from the restaurant and bar breathtaking. So that's why I gave it a 4. The hotel needs badly remodeled and I would not say represents the upscale brand name of Hyatt. The hotel is quite old and not updated much. Even things as simple as exterior pant. It looks a little tired. Staff really didn't know much, concierge wasn't even around at 5:00pm on a Sunday and wait staff, especially in the bar, is not enough. Food in the restaurant is good but expensive and given the location, it's a drive to go get something quick. Better value is to get a package includes breakfast.

Posted by , from Houston on Jun 27, 2018

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5 out of 5
I’m so happy that my children and I stayed here. It’s a beautiful place, the staff is very nice and the food here is wonderful.

Posted by , from Fresno, CA on Jun 27, 2018

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4 out of 5

Great view, but hotel interior is outdated.

It is not the greatest hotel compared with the 700+/night we paid.

Posted by on May 1, 2017

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About the Hyatt Carmel Highlands, Overlooking Big Sur Coast

Location 120 Highland Dr, Carmel, CA 93923

Property Features

Hyatt Carmel Highlands offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A fitness center, spa services, and a terrace are also featured at the business-friendly Hyatt Carmel Highlands. Self parking and valet parking are free. This Carmel resort is smoke free.

  • 142 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Each accommodation is individually furnished. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels and pay movies. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Carmel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards.

  • Clothes dryer
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Refrigerator (full size)
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Pacific's Edge - This restaurant serves breakfast and lunch.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • No elevators
  • Smoke detector

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.15 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15–35 per person
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carmel Highlands
  • Carmel Highlands Hyatt
  • Carmel Hyatt
  • Carmel Hyatt Highlands
  • Hyatt Carmel
  • Hyatt Carmel Highlands Overlooking Big Sur Coast Hotel
  • Hyatt Highlands
  • Hyatt Highlands Carmel
  • Hyatt Highlands Hotel
  • Hyatt Highlands Hotel Carmel
  • Carmel Highland Inn
  • Highlands Hotel Hyatt Carmel
  • Hyatt Carmel Highlands Hotel Carmel
  • Hyatt Carmel Highlands Hotel
  • Hyatt Highlands Overlooking Big Sur Coast Hotel
  • Hyatt Carmel Highlands Overlooking Big Sur Coast Resort
  • Hyatt Highlands Overlooking Big Sur Coast
  • Hyatt Highlands Overlooking Big Sur Coast Resort
  • Hyatt Carmel Highlands

You should know

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.