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"The staff was excellent. The grounds was old, and outdated. " More

By a verified traveler on Mon 18 Feb 2019

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Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$152* Per night/room Sep 3 - Sep 4

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

3-star beachfront property near Green Grotto Caves

On the beach

You'll find Cardiff Hall Beach and Runaway Bay Beach within 2 miles (3 km) of this property. Green Grotto Caves and Flavours Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a nightclub, and a restaurant. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Enjoy the outdoor pool and perks like free WiFi.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 85 guestrooms also offer free WiFi and balconies or patios. Flat-screen TVs come with cable channels, and other amenities include refrigerators and coffee/tea makers.

Club Ambiance - Adults Only – All Inclusive ratings based on 36 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Club Ambiance - Adults Only – All Inclusive

Everyone (4) Family (2) Other (1)
1 out of 5
Everyone, if there is one and only one review to read - it's this one. I saw some very bad reviews before booking, but was optimistic and figured some over privileged people were angry because something small happened. This place is hands down the worst place I've ever seen or been to, and should be shut down immediately. The website lies about everything, there are 3 bars but only 1 was open - only half of a restaurant - the pictures are from 20 years ago when this was a decent place. Everything is outdated, NO WATER - could not take a shower, the food was HORRIBLE, everything was an inconvenience for the staff when you asked for ANYTHING. Most importantly, no one cared.... like, they all lie to you - asked where something to eat was and multiple workers said they didn't know, even though they were eating. If you miraculously get a drink from the bar, be prepared to bring all of your cups/dishes back to the bar - they get REALLY angry if they have to pick anything up. Don't bring your wife or girlfriend, because there are no rules with how aggressive the staff can be towards females. Don't bother trying to get in the ocean, because you can't. There really is no beach, all of the sand is pretty much gone so unless you enjoy sitting on concrete, you won't be there. The pool is not clean, and don't ask the staff for a towel because you won't get one. Travelocity should be embarrassed and remove this place from a place you can book, you will be miserable - do NOT stay here.

Posted by , from United States on Jan 3, 2020

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Comment from Hotel Management

Jan 6, 2020 by Sales coordinator

Dear guest we thank you for giving us your feedback ,please accept our sincere apologies for the problem you have encountered during your stay at the hotel ,we are sadden by the fact that we did not meet your expectation ,i will pass on this information to the relevant authorities .it was a pleasure having you here.

2 out of 5
The hot tub did not work the shower did not work the furniture was in bad shape very little activity in the resort no pick up from the airport the bus was late taking me back to the airport

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 3, 2019 by Sales coordinator

Dear Anonymous, Thank you for your feedback. We welcome every feedback from our guests as we work to improve our product and service. There was no discussion with us regarding your pickup from the hotel, if there was arrangements would have been made regarding such. Also there was no report at the front desk regarding the issues you had while staying with us. Thank You for staying with us and hoping that your next stay with us will be enjoyable. Regards

1 out of 5
The view from my room was beautiful ... stray cats , poor decor, no amenities. No room service. Poor dining options

Posted by on Mar 11, 2019

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Comment from Hotel Management

Mar 14, 2019 by Sales Coordinator

Thank you for your review we have read and will pass on your concerns to the relevant authorities. We take all reviews seriously.

3 out of 5
The staff was excellent. The grounds was old, and outdated.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Mar 14, 2019 by Sales coordinator

Thank you for taking the time to share your experience with us. We are working to improve our resort, this information has been passed on to the relevant authorities. Thank you for staying with us and we are looking forward to having you for future visits.

1 out of 5
not a hote more like a hospice,a place where you go to die..very misleading description provided by your company. False Advertisement,you should not be allowed to serve the public,i think you are a disgrace to thr travel business,and i will let this be known.

Posted by on Jan 8, 2019

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2 out of 5

This staff

If I was an investor I would open a hotel and take away all these so sweet employees, they are doing their best for an employer who don't have any business sense or don't care about this beautiful hotel, sad sad sad and I am a Jamaican.

Posted by , from New York on Nov 21, 2015

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1 out of 5

Never Again!

Pros: n/a
Cons: Total renovation
Location: n/a
This was my worst vacation yet. This facility is outdated and needs to be renovated. No entertainment, the worst amenities I ever experience, no dining choices. The hotel is rated 3 stars but should be rated 0 star because no star would stay there. For the money requested this is an insult!

Posted by , from Colorado on Jun 19, 2015

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5 out of 5

The staff a made my stay well worth it.

Pros: Free Internet
Cons: No free Internet
You get what you paid for. The hotel needs a face lift. The room and bathroom are in terrible shape. It be would be nice to know that toiletries are not available ahead of time so guests can take theirs along.

Posted by , from New York, NY, USA on Aug 12, 2012

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4 out of 5

This hotel made me feel like my house

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
Every thin was perfect, good drinks, clean beaches, quiet and a good service

Posted by , from Upland, CA, USA on Jul 17, 2012

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5 out of 5

great time

my Jamaican girlfriend and I had a great stay - will come back soon - staff and food were always good - could have a better selection of "top shelf" alcohol.. We enjoyed our quiet time together -

Posted by , from North Carolina on Apr 10, 2012

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About the Club Ambiance - Adults Only – All Inclusive

Location 20 Saint Ann, Runaway Bay, Saint Ann

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet meals, snacks, and beverages included
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Entertainment

  • Access to onsite clubs
  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Taxes included
  • All meals served buffet-style
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Transportation to offsite activities not included
  • Room service not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Gratuities included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium or imported alcoholic beverages
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Club Ambiance - Adults Only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Club Ambiance - Adults Only – All Inclusive like an outdoor pool, complimentary bicycles, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a fitness center, a garden, and a terrace. This 3-star Runaway Bay property is smoke free.

  • 85 guestrooms or units
  • 2 levels
  • 2 buildings
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Property shuttles: Airport shuttle, area shuttle, and shopping center shuttle

Room Amenities

Club Ambiance - Adults Only – All Inclusive offers 85 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Cafe Calypso - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Rafting nearby
  • Fitness classes on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

  • Deep tissue massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Club Ambiance - Adults Only – All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a fire extinguisher and a first aid kit

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Minimum guest age is 18
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 25 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Club Ambiance
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You should know

  • Club Ambiance - Adults Only – All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.