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4.5 out of 5

"I really liked the friendliness of the staff. I was always greeted and asked if I could be helped in anyway. Drinking water & ice were provided on req ... " More

By a verified traveler on Mon 20 Jan 2020

Hotel Description

3.5-star hotel near Ridgedale Center

In shopping district

A stay at this hotel places you within half a mile (1 km) of Ridgedale Center and 6 miles (10 km) of Brookview Golf Course. Shops at West End is within 6 miles (10 km) and Minneapolis Sculpture Garden is within 9 miles (15 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 220 guestrooms also offer free WiFi and flat-screen TVs with cable channels. IPod docks, room service, and coffee/tea makers are also available.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$94* Per night/room May 19 - May 20

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Minneapolis West Hotel ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Minneapolis West Hotel

Everyone (11) Couples (3) Family (3)
5 out of 5

Posted by on Sep 15, 2020

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Comment from Hotel Management

Sep 17, 2020 by Guest Services Agent

Thank you for taking the time to rate your stay, our services and property. Your feedback is very important. Happy to see we met your expectations. We look forward to having you visit us again! Best, Sheraton Minneapolis West -

5 out of 5
I really liked the friendliness of the staff. I was always greeted and asked if I could be helped in anyway. Drinking water & ice were provided on request, and it was very clean. Our room was spacious and the bed comfortable.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Guest Services Agent

Thank you for taking the time to rate your stay, our services and property. Your feedback is very important. Happy to see we met your expectations. We look forward to having you visit us again! Best, Sheraton Minneapolis West -

4 out of 5
Great location and hotel. Only negative is the water pressure is terrible. Hoping it was only our room, but regardless, they need to fix that!

Posted by on Aug 26, 2019

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5 out of 5
Great location. Nice rooms, elevator, good breakfast, clean. Staff were extremely helpful, courteous and knowledgeable. Only a five-minute walk to the Ridgedale Mall.

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 14, 2019 by Kristen

Thank you for staying at the Sheraton Minneapolis West.

5 out of 5

Beautiful design and layout

Staff are on the spot, pleasant and super helpful. Conveniently located.

Posted by on Jun 26, 2018

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Comment from Hotel Management

Jun 26, 2018 by Ted T

Thank you for your very nice comments about the team. I will pass these on to our staff. I hope you can join us again soon, Sincerely, Ted Trembath - General Manager

5 out of 5

Great hotel to stay at for business or family.

Pros: great staff, very good facilities
The hotel is located right off the highway near Ridgedale shopping center. Staff was extremely accommodating. Facilities were excellent - club lounge was an excellent benefit. We had a personal issue that they were extremely understanding and helpful with. We will definitely stay here next time we are in the Minneapolis area.

Posted by , from Chicago, IL on Nov 28, 2016

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Comment from Hotel Management

Dec 2, 2016 by Michael Glass - GM

Thank you for staying with us. We appreciate the great review and look forward to welcoming you back on your next trip.

5 out of 5

Clean, nice stay!

Pros: Beautiful hotel, nice pool and bar area. Room was clean.
Cons: Limited data. Had to purchase a plan if you went over a certain amount.
Location: Easily accessible from the interstate. Mall right across the road.
Hotel was beautiful, very clean and new. Only downfall was limited wifi. You needed to purchase more data if you went over a certain amount.

Posted by , from LaCrosse, WI on Oct 24, 2016

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Comment from Hotel Management

Oct 28, 2016 by Michael Glass GM

Thank you for your business and for the fantastic review! I will be sure to share your kind comments with our team, and will also follow up on the wifi topic. Your feedback is invaluable and greatly appreciated.

4 out of 5

Good stay with one caveat...

Pros: I loved the bed linens and the food in the Club room (paid extra for it but it seemed worth it). I liked that the pool was stocked with fresh towels
Cons: Add shower caps to the vanity supplies
Nice hotel, wonderful bed linens, great location, very positive experience. If you are sensitive to noise, however, I suggest that you request a room in the front part of the hotel closer to the front desk...There are 2 blocks of rooms with the rear block around a central indoor pool area. The noise from the pool bounces around badly then even 3 stories up, we could hear every squeak and squeal from every little swimming kid until 1030 pm. I was just about ready to call the front desk to ask if they could get a handle on the noise when the families turned in for the evening. Someone parked a boat in 3 front parking spots and the hotel seemed to allow it...there were scores of empty spaces they could have used. It would have been nice if the boat hadn't been right at the front of the hotel.

Posted by , from Washington DC on Sep 5, 2016

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Comment from Hotel Management

Sep 10, 2016 by Michael Glass GM

Thank you for choosing to stay with us! We appreciate the valuable feedback and are glad that you enjoyed your stay overall. We do put great effort into finding the proper room location for each guest, and into keeping the pool use to scheduled hours. We hope the noise was not too much of an inconvenience. Thanks again and we hope to see you again soon!

5 out of 5

Great hotel

The employees aren't real friendly but they do their jobs well, cleaning staff is superb, pool was clean and towels stocked. It's located on a quiet side street across from a mall- we had a great little get away!

Posted by , from Minnesota on Jun 27, 2016

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Comment from Hotel Management

Jun 30, 2016 by Adi T

Dear Ms. Long Thank you for taking the time to provide feedback about your recent experiences at the hotel. I'm sorry to hear that you did not find our staff to be friendly. We will work with our Guest Service agents to correct this issue. We hope you will stay with us again to give us an opportunity to exceed your expectations. Sincerely, Adi Tam Guest Relations Manager

3 out of 5
We were EXTREMELY disappointed with the spa being out of service. That was the point of choosing this hotel. The pool was cold as well. We would have rather just drove back home.

Posted by on May 23, 2016

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Comment from Hotel Management

May 29, 2016 by Adi T

Dear Valued Guest: Thank you for sharing your feedback about your recent stay. The engineer and maintenance crews work diligently to ensure that the hot tub is in optimal condition; however, it sounds like we could have done better during your stay. I look forward to welcoming you back in the future so that we may exceed your expectations in this area. Thank you, Adi Tam Guest Relations Manager

About the Sheraton Minneapolis West Hotel

Location 12201 Ridgedale Dr, Minnetonka, MN 55305

Property Features

Sheraton Minneapolis West Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Minneapolis West Hotel. You'll have access to the health club at a partner property. Free self parking is available. This 3.5-star Minnetonka hotel is smoke free.

  • 220 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1983
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Minneapolis - St. Paul Intl. Airport (MSP) (33.1 km / 20.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sheraton Minneapolis West Hotel offers 220 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in September 2015.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 6:30 AM to 9:30 AM.

Atrium Bistro - This bistro serves breakfast and lunch. Guests can enjoy drinks at the bar.

Reserve Lounge - This bistro serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 17 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Minneapolis West
  • Minneapolis Sheraton
  • Minneapolis Sheraton West
  • Sheraton Minneapolis West
  • Sheraton Minneapolis West Hotel
  • Sheraton Minneapolis West Hotel Minnetonka
  • Sheraton Minneapolis West Minnetonka
  • Sheraton West
  • Sheraton West Hotel
  • Sheraton West Minneapolis
  • Minnetonka Sheraton
  • Sheraton Minnetonka
  • Sheraton Minneapolis
  • Sheraton Minneapolis West
  • Sheraton Minneapolis West Hotel Hotel
  • Sheraton Minneapolis West Hotel Minnetonka
  • Sheraton Minneapolis West Hotel Hotel Minnetonka

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.