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Best Western Waukesha Grand

2.5-star property
2840 N Grandview Boulevard, Pewaukee, WI 1-855-201-7819
3.5 out of 5
Good!
See all 22 travelocity Reviews

"Great breakfast! Rooms were clean and comfortable. Staff was pleasant. Enjoyable stay! " More

By a verified traveler on Mon 11 Jul 2022

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Hotel Description

Pewaukee guestrooms with free WiFi

In Pewaukee

Within 2 miles (3 km) of this Pewaukee hotel, you'll find Waukesha County Expo Center and Springs Water Park. Center Court Sports Complex and Pewaukee Golf Club are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like full breakfast and free self parking.

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$81* Per night/room Feb 17 - Feb 18

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Waukesha Grand ratings based on 22 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Waukesha Grand

Everyone (10) Couples (1) Family (8)
1 out of 5

Posted by on Sep 19, 2022

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4 out of 5

Posted by on Sep 15, 2022

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4 out of 5
Great breakfast! Rooms were clean and comfortable. Staff was pleasant. Enjoyable stay!

Posted by on Jul 11, 2022

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Comment from Hotel Management

Jul 14, 2022 by General Manager

Dear Melissa, Thank you for the kind review. We know how important a clean, comfortable room and good breakfast are so it's a pleasure to hear we were able to help you start your day on the right track. We look forward to having you stay with us again at Best Western Waukesha Grand.

2 out of 5
We felt very unsafe because of all the homeless people hanging around. Also, when we arrived we were not able to check in because of a change in the reservation that Travelocity had made at our request. That reservation had to be canceled and a new one had to be made with a different credit card. I am looking for a refund for the reservation that was made using the original credit card. I look forward to hearing from someone who can help me with this.

Posted by on May 14, 2022

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Comment from Hotel Management

May 15, 2022 by General Manager

Dear Leslie, Thank you for offering feedback about your recent experience at our hotel. We are sorry to hear you were disappointed with our accommodations. Your comments are important to us, and we will use them as we continually work to improve our guest experience. Please be assured that our staff places the security and safety of our patrons first and foremost, and any concerns of this nature should always be brought to the front desk. Should you still have billing concerns, we recommend reaching out to the third-party site you booked with, as they would be best equipped to assist you. Given another opportunity, we hope we can host you for the visit you expected.

3 out of 5
Room was outdated and the shower curtain looked yellow at bottom. Staff wasn’t able to help with computer they provide for guest to use. Rooms were not sound proof at all. Could hear people in their rooms from hall. Safe didn’t work properly even after asking staff for help.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 13, 2022 by General Manager

Dear Michael John, Your feedback is appreciated, as it will help us improve. Please accept our apologies for any issues in your room, as well as the problems with the computer. While not a typical experience for our guests, we will work to address each of your concerns and ensure our staff is properly equipped to assist when asked. Thank you for your valuable insights and your time, and we look forward to making it up to you on a future visit.

3 out of 5

Posted by on Nov 19, 2021

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5 out of 5

Posted by on Oct 1, 2021

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5 out of 5
I was just there for one night and I got all that I wanted with a clean quiet room. I used no amenities, including food.

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 3, 2021 by General Manager

We are thrilled to know we were exactly what you expected. Thank you very much for your acclaim, and we can't wait to welcome you back on your next trip to Best Western Waukesha Grand.

1 out of 5
Very thin walls. We slept about 2 sporadic hours because there was too much noise from typical hotel activities. Then next morning we heard the next door neighbors activities loud and clear for an hour and a half until our alarm went off at 6. The headboards need to be securely fastened to the walls. It was ridiculous.

Posted by on Mar 21, 2021

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Comment from Hotel Management

Mar 22, 2021 by Kellie

Did you mention any of this while you were here? If so we would have had no problem switching you to a different room.

4 out of 5
A little hard to find, area was nice, lots of eating places, a bit noisy in the rooms because of the traffic but overall clean & usable rooms.

Posted by , from Hayward, WI on Sep 4, 2020

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Comment from Hotel Management

Sep 8, 2020 by General Manager

Dear Vera, Thank you for counting on us during your travels to the area. We are thrilled you enjoyed our wonderful location near plenty of delicious food options and our clean accommodations. We apologize for the noise you experienced and we hope it didn't detract much from your overall stay. Whenever you are back in the area, we would love to deliver an even better trip.

About the Best Western Waukesha Grand

Location 2840 N Grandview Boulevard, Pewaukee, WI 53072

Property Features

Best Western Waukesha Grand offers its guests an indoor pool, a spa tub, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served. The business-friendly Best Western Waukesha Grand also features laundry facilities, an ATM, and a television in a common area. Free self parking is available. This Pewaukee hotel is smoke free.

  • 92 guestrooms or units
  • Full breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Waukesha Grand offers 92 air-conditioned accommodations with safes and complimentary newspapers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Pewaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Grand Waukesha
  • Best Western Waukesha
  • Best Western Waukesha Grand
  • Best Western Waukesha Grand Hotel
  • Best Western Waukesha Grand Hotel Pewaukee
  • Best Western Waukesha Grand Pewaukee
  • Waukesha Best Western
  • Best Western Pewaukee
  • Pewaukee Best Western
  • Best Waukesha Grand Pewaukee
  • Best Western Waukesha Grand Hotel
  • Best Western Waukesha Grand Pewaukee
  • Best Western Waukesha Grand Hotel Pewaukee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.