4/10 Malo
Lynnette
Viaje familiar
18 may. 2025
No le gustó: Limpieza, servicios, condiciones de la propiedad
Before reserving our rooms, we asked about the pool to make sure that it was up and running so that we could use it. The staff said yes, so we booked it because we had some people that wanted to use the pool when we checked in. I asked what time the pool would be open on Sunday or the next morning And the staff said it’s not open on Sundays we dealt with it then we got to our room and found a large stain on the comforter in one bed, another bed had grass under the comforter between the sheet. It was late, so we did not say anything at that time And threw those dirty blankets off the bed . We went to brush our teeth and the mirror was filthy and covered in toothpaste, splatter, and other debris as if nobody washed the windows or mirrors in the hotel. We then went to take a shower and the knob would not turn on when I approached the staff that morning to complain about not being able to shower. His reply was yeah your room has a hard knob. I said no there’s nothing hard about it. It will not turn my husband who is very strong could not turn the water on And he said he will make note of that and then turned around and walked away. I do not recommend staying at this hotel. I put other things aside and just assumed he would listen to my concern and or offer a discount or money back, but that did not occur very disappointed as we do have family in Grundy Center and would like a convenient place to stay, but not at that price and that filth
Lynnette
Se hospedó 1 noche en mayo de 2025