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"Nice hotel located right off Highway 30 in Marshalltown, Iowa. Front desk employees were very professional. Room was clean. Building seemed very well ... " More

By a verified traveler on Wed 03 Apr 2019

Hotel Description

Hotel near Marshalltown Community College in Marshalltown

In Marshalltown

At this Marshalltown hotel, you'll be within half a mile (1 km) of Marshalltown Community College and 3 miles (5 km) of American Legion Memorial Golf Course. Fisher Community Center Art Gallery and Marshalltown Family Aquatic Center are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and free perks like full breakfast and free self parking.

LCD TVs, refrigerators

Featuring conveniences like refrigerators and microwaves, the 106 guestrooms also offer room service and LCD TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$100* Per night/room Sep 20 - Sep 21

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Hot Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Regency Inn ratings based on 8 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Regency Inn

Everyone (7) Couples (1)
1 out of 5
Please read this if you are even considering staying here! The exterior of the hotel was littered with trash, as I went to go in the exterior door near my room, there was a group of intoxicated people clustered around the door and in the parking lot. I convinced myself to go to my room, but when I got inside my room it was filthy, and the door did not lock properly. I started calling and found another room at a different hotel, so I quickly left. So I ended up paying for two rooms that night, but my safely and sleeping in a clean bed was worth every penny! The Best Western chain has gone downhill so much in the last few years I will never book at one again.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 19, 2021 by General Manager

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

4 out of 5

Posted by on Feb 13, 2021

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Comment from Hotel Management

Feb 23, 2021 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4 out of 5

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 16, 2019 by General manager

Thank you so much for your kind review! We look forward to your next stay with us at the Regency Inn.

5 out of 5
Nice hotel located right off Highway 30 in Marshalltown, Iowa. Front desk employees were very professional. Room was clean. Building seemed very well maintained. Complimentary breakfast was very good. Complimentary cookies in the afternoon and muffins in the morning at the front desk. Would stay here again for sure.

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 3, 2019 by General Manager

Thank you for your kind review! We look forward to your next stay with us at the Regency Inn.

5 out of 5

Over the Swimming pool. No outside window.

Pros: Location near the edge of town. Good access to restaurants and other events. Good breakfast Friendly Waitresses
Cons: Equipment sound coming in the room through walls. Quite pronounced when you are quietly laying in bed.
Location: We attended a wedding in Marshalltown IA
Excellent service . They are very friendly and helpful.

Posted by on Aug 6, 2018

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Comment from Hotel Management

Aug 9, 2018 by General manager

Thank you for your review! We look forward to you next stay with us!

1 out of 5

Worst Best Western Ever

First of all we were only in this garbage town for a concert nearby which we were late to because of this hotel. We got into our first room which was about 90 degrees inside with a broken air conditioner, dirty doors, sketchy customers about and just gross altogether. We called and they sent someone right away but mentioned they’ve had issues with this room a lot which makes me wonder why they rented it out before checking on it?? Had a maid not noticed it was a million degrees in there?? Also we couldn’t get the WiFi code for about 20 minutes because the front desk didn’t answer. So I was getting ready for the concert sweating profusely and then had to be transferred from that room making us late for our concert. Oh and I saw blood stains on our sheets in the morning! Having said that the maintenance guy was nice, the breakfast was ok & the pool was ok but did see a piece of trash in it while swimming- not to mention it doesn’t open til 9 and checkout is at 11 which barely gives you any time to swim if you came later the first night as we did. I’ve never had an issue with a best western or any hotel like this, wouldn’t recommend ever staying here! Try somewhere else!

Posted by on Jul 15, 2018

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Comment from Hotel Management

Jul 26, 2018 by Collin Northcutt, General Manager

I apologize for the issues you encountered during your stay. Thank you for providing your feedback so we may improve and provide excellent service during your next visit to Marshalltown.

2 out of 5

Will stay elsewhere next time

Pros: The breakfast bar was good
Cons: Beds need updated and Elevators installed for handicaps
I have stayed in many hotels as I am retired military and have traveled extensively, however I have never seen a hotel of this size that has no elevators. It was not advertised as such but it was not a huge problem for my husband and myself, just inconvenient. When I mentioned it at the desk the lady there said they had many complaints about that but never fixed. She did not seem concerned. Also the layout of the hotel is horrible. The staff was just okay, but the worst thing was the bed. We had a king sized cardboard bed at least thats what it felt like. It was so bad I ended up sleeping on the floor. We will stay elsewhere next time we visit Marshalltown.

Posted by , from Louisiana on Feb 21, 2018

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Comment from Hotel Management

Feb 28, 2018 by Best Western Hotels & Resorts

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

5 out of 5

Amazing hotel

Rooms were very clean, bed was very comfy, staff were very friendly. Overall I'd reds omens this hotel

Posted by , from Melbourne, Australia on Aug 27, 2015

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About the Best Western Regency Inn

Location 3303 S Center St, Marshalltown, IA 50158

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Regency Inn offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. The business-friendly Best Western Regency Inn also features multilingual staff, a picnic area, and complimentary newspapers in the lobby. Self parking is free. This Marshalltown hotel is smoke free.

  • 106 guestrooms or units
  • 2 levels
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Regency Inn offers 106 air-conditioned accommodations with safes and complimentary newspapers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. 37-inch LCD televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6 AM to 9 AM.

O'Hungry's - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 20.0 per night.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Weight limit: 20 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Regency Inn Hotel
  • Best Western Regency Inn
  • Best Western Regency Inn Marshalltown
  • Best Western Regency Marshalltown
  • Best Western Marshalltown
  • BEST WESTERN Regency Inn Marshalltown, Iowa
  • Marshalltown Best Western
  • Best Western Regency Inn Marshalltown
  • Best Western Regency Inn Hotel Marshalltown

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.