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"Upon arriving to the hotel I was pleasantly impressed with the decor. The service was incredible on the first night of your stay. The staff was warm a ... " More

By a verified traveler on Sun 19 Nov 2017

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Hotel Description

5-star luxury hotel near Gran Via Street

Central Madrid getaway

At this Madrid Centro hotel, you'll be well placed to visit Gran Via Street and Paseo del Prado, both within a 5-minute walk. Puerta del Sol and Plaza de Cibeles are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the a rooftop terrace and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, flat-screen TVs

The 76 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with satellite channels, and other amenities include minibars and Egyptian cotton sheets.

Premium Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$257* Per night/room Dec 20 - Dec 21

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Principal Madrid ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Principal Madrid

Everyone (1)
3 out of 5

Nice decor and location

Upon arriving to the hotel I was pleasantly impressed with the decor. The service was incredible on the first night of your stay. The staff was warm and friendly, however as the amount of patrons increased the service plummeted. We ordered room service and it took 2 1/2 hours to come, the second time they forgot altogether. The concierge did little to offer tours or recommendations on where to eat or make reservations. Overall felt hospitality left little to be desired and would not stay again. No language barrier since we are native speakers.

Posted by , from New York, NY on Nov 19, 2017

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Comment from Hotel Management

Jan 16, 2018 by Guests Experience Esperanza R

Dear Guest, Thank you indeed for taking the time to relay your detailed and honest feedback of your recent stay with us. We strive to provide our guests with the timeless luxury and excellent service standard they deserve, and we regret this was not the impression made. We hope we will have the opportunity to welcome you back very soon. Kind Regards,

Renovations + Closures

The property is closed in August.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. Public spaces have free WiFi. A health club, a rooftop terrace, and a library are also featured at the luxury The Principal Madrid. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 76 guestrooms or units
  • 6 levels
  • Built in 1917
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Madrid Recoletos Station (1 km / 0.6 mi)
  • Metro station: Banco de Espana Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Principal Madrid offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with hydromassage showerheads, slippers, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Bathtub or shower
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:30 AM to 11:30 AM.

Ático by Ramón Freixa - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

La Pérgola - This rooftop bar serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Principal Madrid

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an advance authorization equal to the first night's stay and taxes for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 29.32 per person (approximately)
  • Airport shuttle fee: EUR 110 per vehicle (one-way, maximum occupancy 5)
  • Self parking fee: EUR 39 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Principal Madrid Hotel
  • Principal Hotel
  • Principal Madrid
  • Principal Madrid Small Luxury Hotels World Hotel
  • Principal Small Luxury Hotels World Hotel
  • Principal Madrid Small Luxury Hotels World
  • Principal Small Luxury Hotels World
  • Principal Small Hotels World

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The Principal Madrid offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.