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4.6 out of 5

"Excellent - family friendly location near the airport w/many neighborhood restaurants in walking distance. Perfect for families w/kids who need triple ... " More

By a verified traveler on Thu 15 Aug 2019

Hotel Description

4-star hotel near Castillo de la Alameda, connected to the convention center

Close to airport

Your stay at this Barajas hotel places you within 2 miles (3 km) of Castillo de la Alameda and El Capricho Park. Plenilunio Shopping Mall and Fuente de la Concha are also within 2 miles (3 km).

Free airport shuttle

This hotel features a restaurant, a fitness center, and a poolside bar. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. You'll appreciate the seasonal outdoor pool, bar/lounge, and coffee shop.

Free WiFi, comfy beds

The 81 soundproofed guestrooms offer free WiFi and comfy beds. TVs come with digital channels, and other amenities include minibars and room service.

Double Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$75* Per night/room Jun 27 - Jun 28

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Family Quadruple Room (2 + 2)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Junior Studio Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room Single Use

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Sercotel Madrid Aeropuerto ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sercotel Madrid Aeropuerto

Everyone (5) Family (4)
5 out of 5
Excellent - family friendly location near the airport w/many neighborhood restaurants in walking distance. Perfect for families w/kids who need triple/quad rooms.

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 16, 2019 by AC. Front Desk Manager

Dear guest, Thank you for the kind review. We are really glad the hotel suited your trip perfectly. We hope to see you soon again!

4 out of 5
Food service was so so. Desk service was good. Room was great.

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 8, 2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto

Thank you!!

5 out of 5
Near to Airport, comfortable and very cleaning. The customer service excellent.

Posted by on May 30, 2019

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Comment from Hotel Management

May 31, 2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto

Thank you!

4 out of 5
SHUTTLE SERVICE WAS AWESOME, AND HAD PICK UP TO AND FROM AIRPORT. STAFF WAS FRIENDLY AND EAGER TO PLEASE. BEDS WERE CLEAN AND COMFORTABLE. PILLOWS, SHEETS AND TOWELS WERE OF GOOD QUALITY. THEY OFFER A 5 AM BREAKFAST START FOR GUESTS WHO HAVE EARLY FLIGHTS. QUITE A BIT FATHER FROM THE AIRPORT TERMINAL WAS AT (T-4) THAN I HAD IMAGINED.

Posted by on May 1, 2019

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Comment from Hotel Management

May 27, 2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto

Thank you Sunny! We are located only 2 km away form terminals 1,2 and 3. Terminal 4 was built separated from the rest of the airport, so it is around 8 km from us! We are sorry that on this occassion your terminal was the furthest one! Regards,

5 out of 5
This hotel chef not only presents a lovely breakfast buffet, but prepared the best salmon w/cuscous and an excellent chicken cesar salad for supper. We stayed one night as our jumping off point before driving to southern Spain and going to Tangiers. The staff was very nice. This hotel is well priced. The shuttle from the airport is free. An altogether good buy.

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 3, 2019 by DP - Directora Hotel Sercotel Madrid Aeropuerto

Thank you so much for such a complete review!! We are very happy that wcovered all your needs from the mornig until the evening! We hope you enjoy your trip and look forward to welcoming you again on your way back! Regards,

5 out of 5

Posted by on Nov 25, 2018

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Comment from Hotel Management

Nov 26, 2018 by DP - Directora Hotel Sercotel Madrid Aeropuerto

Thank you!

4 out of 5
Don't expect the last shuttle to actually pick you up. I called multiple times, but still ended up having to take a taxi from the airport. Was very irritating and expensive. Otherwise the place is nice, clean and friendly.

Posted by , from Omaha, NE on Nov 19, 2018

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Comment from Hotel Management

Nov 22, 2018 by DP - Directora Hotel Sercotel Madrid Aeropuerto

Thank you so much for sharing your experience Curtis! Our last shuttle departs from Barajas T4 at 11.30PM and Barajas T1&T2 at 11:45PM. We have checked your reservation, and you checked in around 11PM, so could you give us more information on what happenned during your arrival? We really appreciate your feedback to improve our service, but anyway we would like to apologize if you could not use our free shuttle service. Regards,

5 out of 5

Posted by on Sep 23, 2018

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Comment from Hotel Management

Sep 24, 2018 by AC. Front Desk Manager

We appreciatte your feedback. Best regards.

About the Sercotel Madrid Aeropuerto

Location Calle del Galeon, 25, Madrid, Madrid 28042

Property Features

Sercotel Madrid Aeropuerto offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sercotel Madrid Aeropuerto. A roundtrip airport shuttle is free at scheduled times. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Madrid hotel is smoke free.

  • 81 guestrooms or units
  • 4 levels
  • Built in 2003
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (2.5 km / 1.6 mi)
  • Train station: Coslada Station (7.7 km / 4.8 mi)
  • Metro station: Alameda de Osuna Station (0.7 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Sercotel Madrid Aeropuerto offers 81 accommodations with minibars and laptop-compatible safes. Beds feature memory foam mattresses. A pillow menu is available. Televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Memory foam beds
  • Minibar
  • In-room dining
  • Television
  • Digital channels
  • Pillow options
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

The hotel hosts a free manager's reception daily.

Sercotel Madrid Aeropuerto has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 15 per pet, per day, plus a deposit of EUR 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 33 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • Gap period enforced between guest stays - 72 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 11.9 per person (approximately)
  • Covered self parking fee: EUR 12 per day
  • Covered extended parking fee: EUR 8 per day
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Madrid Petit Palace
  • Palace Petit Madrid
  • Petit Madrid
  • Petit Palace Aeropuerto
  • Petit Palace Aeropuerto Hotel
  • Petit Palace Aeropuerto Hotel Madrid
  • Petit Palace Aeropuerto Madrid
  • Petit Palace Madrid
  • Sercotel Madrid Aeropuerto Hotel
  • Petit Palace Madrid Aeropuerto Hotel
  • Sercotel Aeropuerto Hotel
  • Sercotel Aeropuerto
  • Sercotel Madrid Aeropuerto Hotel
  • Sercotel Madrid Aeropuerto Madrid
  • Sercotel Madrid Aeropuerto Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Sercotel Madrid Aeropuerto offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.