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"Nice hotel close to Plaza Mayor but pricey and our room wasn't as big as it was suppose to be. " More

By a verified traveler on Sat 25 Aug 2018

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Hotel Description

4-star hotel near Casa de la Panaderia

City center retreat

With a stay at this Madrid Centro hotel, you'll be steps from Plaza Mayor and Casa de la Panaderia. Santa Cruz Palace and Puerta del Sol are also within half a mile (1 km).

Business services

This hotel features a bar/lounge, free WiFi in public areas, and dry cleaning. Business travelers can take advantage of the business center. Luggage storage, laundry facilities, and concierge services are also on offer.

Free WiFi, Smart TVs

In addition to Smart TVs with digital channels, the 71 guestrooms offer free WiFi and minibars. Other amenities include room service, hair dryers, and laptop-compatible safes.

Basic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$83* Per night/room Nov 7 - Nov 8

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Double Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Petit Palace Posada del Peine ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Petit Palace Posada del Peine

Everyone (2)
2 out of 5
The good news is that the hotel was in a great location - right between and a few minutes stroll to Plaza Mayor and Puerta del Sol. The not-so-good news is that the room looked nothing like the spacious accommodations in the Travelocity pictures. Upon walking in the room, my wife christened it the "Harry Potter Room" in tribute to the boy wizard that lived under the staircase. Much like his, our room had such a low-slanting ceiling that you had to bend over to walk from one side of the room to the other (even for my 5-ft, 2-in tall wife). The bathroom felt like a warmed over youth hostel with shower doors that wouldn't completely close, and therefore had wet floors after each use. The bathroom had the same low-ceiling that required me to bend over to comb my hair in front of the mirror. When asked, the front desk clerk informed us this was one of their three "bad" rooms, and since they were full, they couldn't move us to one of their regular rooms. But neither Travelocity nor the hotel mentioned that up-front, despite us pre-paying the regular, full price. While other rooms may have been nice, I have to admit, it didn't leave us with confidence in Travelocity's other descriptions. Oh, and the room constantly had a strong aroma of cooking meat, probably coming from the restaurant below.

Posted by , from California on Oct 14, 2018

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Comment from Hotel Management

Oct 26, 2018 by Eduardo

Dear Kevin, I want to thank you first of all for the time taken on submitting your review. All our customers feedback are always welcome as they let us improve every day. I´d like you to have had a better stay with us, because our daily goal is always to achieve the best customer service, and as I can see we couldn´t. It is true that this kind of room is different to others, but we never said it worse, it is just different. I understand that not all the people will like it, but in spite of the slanted ceiling, the overall rate is very similar to others. I apologize if we weren´t able to give you any solution. We´d like to have the opportunity to offer a new room, but it is true that October is a very busy month and we couldn´t. I kindly ask you to give us another opportunity to book at the hotel if you decide to come over Madrid again. I can assure you will both have the best experience. Best regards Eduardo Gómez Jefe de recepción

3 out of 5
Nice hotel close to Plaza Mayor but pricey and our room wasn't as big as it was suppose to be.

Posted by on Aug 25, 2018

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Comment from Hotel Management

Sep 3, 2018 by Eduardo

Dear guest, Let me thank you for the time taken on submitting your review. I´d like you to have a better stay with us as our daily goal is always to achieve the best customer service. I wish we had another chance to see you again in your next visit to Madrid. Best regards Eduardo Gómez Jefe de recepción

3 out of 5

expected more

  I booked the hotel Petit Palace Posada del Peine mainly because of the positive comments that I read on the trip advisor website. We found that the location was good. Some rooms are smalled than others (our friends had a more comfortable size room than we had). A big problem with the room was that the bathroom is a large modern room with all glass sides within your room. This becomes a problem  if one person gets up to use the facilities in the middle of the night & puts on the light in the bathroom (which you really must do because the room is pitch black), it lights up the bedroom part of the room also, which wakes the other person up.   Some of the front office staff were nicer than others. Our friend found her bag with her credit cards & money missing when she unpacked. She went to the front desk & asked them to call the lost & found at the airport each day to see if it was turned in. After the 2nd day the person behind the counter was visibly annoyed.    There were signs all around saying "free breakfast" & lower rates for rooms than we paid over the internet. When I questioned one of the front desk women said that it is cheaper if you go directly to their web site & there was nothing we could do now.   They have a great feature of computers in each room. I thought this was marvelous until I tried to us ours & found it kept shutting off. Each day in themorning & the evening I reported that it wasn't working & was told someone would fix it-it never got fixed. Our friends, however, had one that worked well.

Posted by , from Florida on Oct 8, 2013

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5 out of 5

Staff was very friendly.

Pros: Free Internet
Cons: breakfast not included
This hotel is in the perfect location of the old town in Madrid. It's in the middle of everything. The down part is that it took us almost two hours to find this hotel. It was on the small street where cars are not allowed. Unfortunately no one was able to help us find this hotel no one spoke English. We had to park the car in one of the parking garages and with our 3 large suitecases and 2 kids walk all trhe way to this hotel thru a very busy street. That was a little disapouinting. Hotel doesn't help you with the parking or your luggage. But when we finally found this place it was worth all these trouble. This place has the best location in Madrid and only few steps away from Plaza Mayor!!!!! I would stay there again especially snice now I know how to find this place, :) ....

Posted by , from New Jersey, USA on Apr 2, 2013

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4 out of 5

Very friendly multi-lingual staff, convenient location.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, multi-lingual staff
Our taxi driver had a bit of a challenge finding the hotel, but I'd read the reviews, so was able to direct him. It wasn't a far walk from the street to the hotel with our suitcases. One of the staff spoke English, so our check-in was effortless. Our room itself was very small, but as we were only sleeping there, it fit our needs. The bathroom was huge and water pressure excellent. We had an issue with the safe, but staff came up and took care of it for us. We had an inside courtyard window, but the AC kept a nice circulation going and we didn't hear any noise. The location was excellent - just right off the Plaza and within walking distance of many of the main tourist and shopping spots. The breakfast was delicious and there were many good restaurants nearby. We stayed for 2 nights in January and we would stay there again.

Posted by , from Seattle, WA, USA on Apr 9, 2012

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5 out of 5

Fabulous location; charming hotel.

Pros: Close restaurants, Free Internet, Quiet
Our family of four (12-year old twins and my husband and I) stayed 3 nights in a spacious and comfortable family room overlooking the plazuela below. My kids loved the bunk beds and the radio in the shower; we loved the modern conveniences in a historic and charming building. The hotel is on a pedestrian- only street located a stone's throw away from the Plaza Mayor. The quality/cost ratio was very high , in my opinion. We were put in a very small and dark family room the first night,, but the charming front desk guy was happy to move us to the much bigger and airier room when it opened up the next day--they even moved all our luggage for us. Highly recommended!

Posted by , from New Mexico on Feb 7, 2011

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About the Petit Palace Posada del Peine

Location Postas 17, Madrid, Madrid 28012

Property Features

WiFi is free in public spaces. There's an onsite business center. You can enjoy a drink at the bar/lounge. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Petit Palace Posada del Peine. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 71 guestrooms or units
  • 6 levels
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Madrid Atocha Station (2.1 km / 1.3 mi)
  • Metro station: Sol Station (0.3 km / 0.2 mi)

Room Amenities

Petit Palace Posada del Peine offers 71 air-conditioned accommodations with minibars and laptop-compatible safes. Smart televisions come with digital channels. Bathrooms include showers, designer toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

  • Free bicycles on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts Visa, Mastercard, American Express, and Diners Club; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers central heating or air conditioning, depending on the season.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 9 for adults and EUR 9 for children (approximately)
  • Nearby parking fee: EUR 28 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Petit Palace Peine
  • Petit Palace Posada
  • Petit Palace Posada Peine
  • Petit Palace Posada Peine Hotel
  • Petit Palace Posada Peine Hotel Madrid
  • Petit Palace Posada Peine Madrid
  • Posada Peine
  • Petit Palace Posada Del Peine Hotel Madrid
  • Petit Posada Del Peine Madrid
  • Petit Palace Posada del Peine Hotel
  • Petit Palace Posada del Peine Madrid
  • Petit Palace Posada del Peine Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.