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Comfort Suites Lubbock

2-star property
5113 S Loop 289, Lubbock, TX 1-855-201-7819

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3.2 out of 5
See all 13 Travelocity Reviews

"This is one of the best hotels we've stayed in probably anywhere (within this price range)! Great hot breakfast with Texas shaped waffles and lots of ... " More

By a verified traveler on Sat 01 Oct 2016

Points Of Interest

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Hotel Description

Hotel near South Plains Mall in Lubbock

In Lubbock

You'll be within half a mile (1 km) of South Plains Mall and 2 miles (3 km) of Lubbock Premiere Cinema with a stay here. Science Spectrum and OMNI Theater are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the business center and free Internet in public areas. There's a 24-hour fitness center on site, and laundry facilities and free newspapers are also offered.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 65 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Suite, 1 Queen Bed, Non Smoking, Top Floor

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$59* Per night/room Feb 2 - Feb 3

Suite, No Smoking, Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, No Smoking, 2 Queen Bed

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, non-smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

King non smoking suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking, Top Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Suites Lubbock ratings based on 13 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Suites Lubbock

Everyone (2) Couples (1) Family (3)
5 out of 5
No elevator but I was lucky to be on the 1st floor

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 25, 2019 by Hotel Manager

Dear Guest, Thank you for indicating that you had a nice stay. Our goal is an excellent experience for every guest, and I’m pleased we satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager.

2 out of 5
The staff was lovely the property was pretty poor. There’s really not a whole lot more to say about a fair room that was somewhat dirty and not kept up. We were only staying for one night so wasn’t a big deal

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 18, 2019 by Hotel Manager

Dear Guest, Thank you for staying at our hotel. We appreciate your feedback about the staff. However, we have noted your comment regarding the cleanliness and maintenance of the property. The housekeeping staff has received additional training in the level of cleanliness required of them as our employees. We will ensure that all rooms are properly checked for cleanliness before checking in the new guest. I hope you will give us another chance to satisfy you the next time you’re in the area. Sincerely, Hotel Manager

4 out of 5
The bath tub was not draining and the shower curtain had mold on it. The rest of the room was ok. Oth

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 9, 2019 by Hotel Manager

Dear Guest, We’re pleased that you took the time to comment on our hotel so that we can respond to your concerns. I apologize that cleanliness & the maintenance issues detracted so much from your stay with us. We’re working daily to make the hotel better. Everything we do is aimed at improving the guest experience, and we obviously let you down in some ways. When you’re in the area again, we invite you to try us again. You can expect a much better experience in the future because we’re improving every day. Sincerely, Hotel Manager

2 out of 5
Good location. Not very clean. Second floor was hot. Rooms hard to cool down. Dirty bathroom. Dirty washcloths under vanity along with dead bugs and dust. Cars were broken into and items stolen in parking lot. Not sure how 10 cars can be damaged and no one hears anything.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Aug 9, 2019 by Hotel Manager

Dear Guest, Thanks for your stay at our hotel. We are sorry that you had a very unpleasant stay at our hotel. We have seriously taken note of your comments about multiple issues, which made your stay undesirable. It is clear that we have let you down, and for that, we apologize. This is not an indication of how we normally do business, and I’m concerned with the quality of your experience. We have taken up the issue with our management team and also instructed to take the required action. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

4 out of 5
returning guest and always enjoy the friendly staff. I would like to see an improvement on the hot food items served. The eggs were cold but was able to warm them in the microwave .

Posted by on Jan 27, 2019

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Comment from Hotel Management

Jan 29, 2019 by Hotel Manager

Dear Guest, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

5 out of 5

Amazing Stay!

Pros: Everything was awesome!
Cons: Can't think of anything
Location: Close to several restaurants including Outback Steakhouse, Cheddars, Texas Roadhouse, Applebee's and less than 3 minutes from the South Plains mall.
This is one of the best hotels we've stayed in probably anywhere (within this price range)! Great hot breakfast with Texas shaped waffles and lots of variety, comfy pillows, great location close to the mall and lots of restaurants, easy to find/get back to you, clean room.

Posted by , from Phoenix on Oct 1, 2016

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5 out of 5

Better than Expected!

Outstanding attentiveness by employees made this hotel better than expected, and a GREAT value for the price. Very nice Happy Hour with snacks, pop, wine and beer. Hot breakfast buffet was excellent, particularly due to the lady working there who kept everything spotlessly clean. She kept up with refills of the dispensers and kept cooking food so it was all fresh. Coffee was delicious. Free USA Today newspaper was a nice touch. Nice soft sheets and great flatscreen TV.

Posted by on Jul 16, 2008

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4 out of 5

Passing through

The room was large and clean, although the carpet was a little sticky. The breakfast was outstanding and the front desk personnel were wonderful. And we loved the computer access.

Posted by on Jun 4, 2007

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2 out of 5

Overpriced / Overrated

When I saw the pictures, I thought it was going to be a very nice hotel. In actuality, it was an economy Motel. The room prices were extremely high for what you get which was disappointing.

Posted by on Aug 8, 2006

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2 out of 5

Aching for elevator

I had a pleasant check in and was given a room on the second floor (the hotel only has two floors). I didn't think anything of it and went to dinner before going to the room. I had all my luggage out and was alone in hallway loooking for the elevator. I was told to park in the very back so I walked the length of the hotel looking for the elevator when I found the front desk clerk. He told me that there is no elevator. He did however offer to help me with my luggage.

Posted by on Aug 3, 2006

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About the Comfort Suites Lubbock

Location 5113 S Loop 289, Lubbock, TX 79424

Property Features

WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Comfort Suites Lubbock. Free self parking is available. This Lubbock hotel is smoke free.

  • 65 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lubbock, TX (LBB-Preston Smith Intl.) (23.5 km / 14.6 mi)
  • Parking: Free self parking

Room Amenities

Comfort Suites Lubbock offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • 24-hour check-in
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Hotel Lubbock
  • Comfort Suites Lubbock
  • Comfort Hotel Lubbock
  • Comfort Suites Lubbock Hotel
  • Lubbock Comfort Inn
  • Comfort Suites Lubbock Hotel
  • Comfort Suites Lubbock Lubbock
  • Comfort Suites Lubbock Hotel Lubbock
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.