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"Only real issue was no record of confirmation from travelocity at the property. This resulted in a big check in delay and a lot of work for the front ... " More

By a verified traveler on Wed 25 Jan 2023

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Hotel Description

Hotel perfectly located for exploring Harbor Gateway South

Harbor Gateway South stay

Your stay at this Harbor Gateway South hotel places you within 3 miles (5 km) of American Honda Headquarters and Porsche Experience Center. LAC / Harbor - UCLA Medical Center and The Home Depot Center are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$115* Per night/room Mar 31 - Apr 1

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Los Angeles Torrance Harborgate ratings based on 23 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Los Angeles Torrance Harborgate

Everyone (10) Couples (3) Family (10)
5 out of 5
Only real issue was no record of confirmation from travelocity at the property. This resulted in a big check in delay and a lot of work for the front desk. I also felt obligated to look up my payment info as the reservation numbers were no good at the property. That communication path is broken between Travelocity and the property.

Posted by on Jan 25, 2023

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Comment from Hotel Management

Jan 25, 2023 by Hotel Management

Dear Don, Thank you for staying with us and posting your review. We regret the inconvenience during check-in due to miscommunication with Travelocity. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We will review this situation with our management team to ensure such an instance doesn't happen again. Thank you for being our guest, and we look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

1 out of 5
The Hotel over booked, and our family was out of a room for 4th of July weekend. And all they had to say was “sorry”unprofessionalism all throughout, from the receptionist Raul to the female manager. Now they don’t want to issue a refund for services not rendered and lying that there were rooms just to not issue our money back. Save your troubles and book elsewhere. Currently contacting corporate.

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 8, 2021 by GM

Dear Guest, we have refund the expedia credit card that was provided. You will need to ask Expedia for a refund as you may have paid them.

5 out of 5
Love staying at the Extended Stay at this location..staff are really great too!

Posted by , from Torrance Ca on Jul 14, 2020

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Comment from Hotel Management

Jul 15, 2020 by Hotel Management

Stacy, thank you for sharing your generous review. It is always a pleasure to see a familiar face, and we love having you as a regular guest! We are thrilled to know that you have enjoyed all of your visits with us, and we cannot thank you enough for praising our courteous associates for their hard work. On behalf of everyone at Extended Stay America, we thank you for your loyalty and await to welcome you on your next trip. Sincerely, Hotel Management

1 out of 5
DO NOT STAY HERE! this was by far the most disgusting hotel i have ever stayed in! do not be fooled by the description or photos. it was absolutely filthy! given the situation with Covid-19 i anticipated less amenities, but would have also expected extreme cleanliness and the importance of sanitation. definitely not the case! trash in the hallways, noisy, non-guests loitering by front desk and the rare times there was an employee at the desk, they were rude and unhelpful! for example, a request for a trash can for the room was apparently outrageous! ‘free wi-fi’ is also completely false. to get any kind of connection you have to pay to ‘upgrade,’ and that is even slow and unreliable— had to keep entering all of my information to continually log in— completely ridiculous! this was my first time booking through travelocity and it was obviously a horrible experience!

Posted by , from California on Jun 20, 2020

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Comment from Hotel Management

Jun 21, 2020 by Hotel Management

Kathryn, thank you for posting a review of your recent stay. We were disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management

4 out of 5

Posted by on Dec 9, 2019

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2 out of 5
It's a 2 Star hotel and shows it. They messed up our bookings and had us in a smoking room which ended up giving me headaches. There were people smoking marijuana and we did report it but it still occurred the entire weekend. It was nice having a stovetop, microwave, and refrigerator but that was it. We left there and went to Crowne Plaza, a 3.5 Star hotel, and the difference was almost night and day. We should have done this in the first place!

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 10, 2019 by Hotel Management

Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management

5 out of 5
The ocation is great, the staff support are friendly, it a comfortable place, clean. Definitly would recommend to ES.

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by Hotel Management

Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our well-maintained property, friendly staff, and convenient location. Thank you again for recommending us, and we look forward to welcoming you back soon! Sincerely, Hotel Management

4 out of 5

Posted by on Aug 26, 2019

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1 out of 5

Posted by on Aug 17, 2019

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1 out of 5

Posted by on Jul 22, 2019

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About the Extended Stay America Suites Los Angeles Torrance Harborgate

Location 19200 Harborgate Way, Torrance, CA 90501

Property Features

Free breakfast is served daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Extended Stay America Suites Los Angeles Torrance Harborgate. Self parking is free. This Torrance hotel is smoke free.

  • 122 guestrooms or units
  • 3 levels
  • Built in 1999
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Los Angeles Torrance Harborgate offers 122 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Nightly turndown service
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 20
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Torrance Harbor Gateway
  • Extended Stay America Los Angeles Torrance Harbor Gateway

You should know

  • Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.