2/10 Terrible
Shanekwa
Traveled with family and small children
Sep 30, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is not as advertised. Photos online are very deceiving as the hotel is run down and needs a renovation very badly. Though in a nice area, the hotel resembles an old motel. Our second floor room, which we took the stairs to reach because of the shaky/unreliable elevator, was sad to see. It had faulty lighting, a damaged desk, dirty curtains, a chipped bathtub, noisy AC unit, and no ironing board. It was also in need of repainting. Moreover, we had to ask for each piece of kitchen equipment to use the built in kitchenette (very inconvenient) and the “grab and go” breakfast was so limited it should be called a snack. Many times, the front desk was left unattended and several of my calls for assistance went unanswered. To add insult to injury, the fire alarm went off falsely at 1am in the morning on the last night of my stay. It woke my entire family and with no announcement from staff we chose to evacuate the hotel with my two young children. We sat in the parking lot to ensure our safety with several other guests and searched for staff to try to understand what happened.
Shanekwa
Stayed 2 nights in Sep 2025
