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Queensway Hotel, Sure Hotel Collection by Best Western

3.0 star property
3-star Victorian hotel near Hyde Park

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Photo gallery for Queensway Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Executive Room, 1 King Bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes
Executive Room, 1 King Bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes
Standard Room, 3 Twin Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
147-149 Sussex Gardens, London, England, W2 2RY
  • Hyde Park
    ‪4 min walk‬
  • Marble Arch
    ‪12 min walk‬
  • Oxford Street
    ‪3 min drive‬
  • London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Non Smoking

  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Loft, 2 Twin Beds, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 2 Twin Beds, Non Smoking (Shower Only)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Loft, 1 Twin Bed, Non Smoking (Shower Only)

Standard Loft, 1 Twin Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 1 Twin Bed, Non Smoking (Shower Only)

  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(1 review)
  • 75 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Room amenity

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(2 reviews)
  • 102 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Room amenity

Standard Room, 3 Twin Beds, Non Smoking

  • 226 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 2 miles (3 km).

What's nearby

  • Hyde Park - 4 min walk - 0.3 miles
  • Marble Arch - 12 min walk - 0.7 miles
  • Oxford Street - 3 min drive - 1.0 mile
  • Kensington High Street - 4 min drive - 1.3 miles
  • Buckingham Palace - 5 min drive - 1.7 miles

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Angus Steakhouse - ‬4 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪The Victoria, Paddington - ‬3 min walk
  • ‪Bonne Bouche Catering - ‬4 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk

About this property

Queensway Hotel, Sure Hotel Collection by Best Western

3-star Victorian hotel near Hyde Park
Queensway Hotel, Sure Hotel Collection by Best Western offers its guests multilingual staff, tour/ticket assistance, and dry cleaning/laundry services. Public spaces have free WiFi and wired Internet. Queensway Hotel, Sure Hotel Collection by Best Western also features express check-in, express check-out, and a front-desk safe.

This 3-star London hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
Queensway Hotel, Sure Hotel Collection by Best Western offers 42 accommodations with safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Arabic, English, French, Hindi, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 6 per person

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 6 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and debit cards. Cash is not accepted. 

Property is also known as

Hotel Queensway
Queensway Hotel
Queensway Hotel London
Queensway London
Queensway Hotel London, England
Queensway Hotel Sure Hotel Collection by Best Western
Queensway Hotel, Sure Hotel Collection by Best Western Hotel
Queensway Hotel, Sure Hotel Collection by Best Western London

Frequently asked questions

How close is Queensway Hotel, Sure Hotel Collection by Best Western to the airport?

Queensway Hotel, Sure Hotel Collection by Best Western is 12.7 mi (53-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Queensway Hotel, Sure Hotel Collection by Best Western have an airport shuttle?

Airport shuttle services are not available at Queensway Hotel, Sure Hotel Collection by Best Western.

Does Queensway Hotel, Sure Hotel Collection by Best Western offer free breakfast?

Free breakfast isn’t provided at Queensway Hotel, Sure Hotel Collection by Best Western, but continental breakfast is offered for a fee of GBP 6 per person. It's available every day from 7:30 AM to 9:30 AM.

Is there a casino at Queensway Hotel, Sure Hotel Collection by Best Western?

No, there is no casino at this hotel.

What time is check-in at Queensway Hotel, Sure Hotel Collection by Best Western?

Check-in begins at 3:00 PM.

Is there free parking at Queensway Hotel, Sure Hotel Collection by Best Western?

Free parking is not available at this hotel.

Does Queensway Hotel, Sure Hotel Collection by Best Western have a pool?

Queensway Hotel, Sure Hotel Collection by Best Western does not have a pool.

Does Queensway Hotel, Sure Hotel Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is Queensway Hotel, Sure Hotel Collection by Best Western to downtown London?

Queensway Hotel, Sure Hotel Collection by Best Western is 2 mi away from London.

Queensway Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 145 out of 1007 reviews
Rating 8 - Good. 385 out of 1007 reviews
Rating 6 - Okay. 312 out of 1007 reviews
Rating 4 - Poor. 120 out of 1007 reviews
Rating 2 - Terrible. 45 out of 1007 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Catharine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great location near Paddington Station.
Stayed 2 nights in Mar 2025

8/10 Good

Dr JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

GENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only coupled blocks away from the Paddington station. Great location. Excellent value for the money!
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here. Two tube stops to Central London. So convenient, and the loft room is perfect for me. Compact, quiet and affordable
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Jan 2025

6/10 Okay

Giuseppe

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel che non rispetta quello che ci si aspetta.

Non posso concepire che ci sia stata consegnata la camera con la biancheria del letto di chi ci ha soggiornato prima di noi, la cosa è stata confermata dal personale, per 2 giorni di fila ho dovuto chiedere la cara igienica che mancava nel bagno, sicuramente a causa del fatto che non veniva pulito, evidente dalle macchie sullo specchio e da quelle nel WC, il secondo giorno si sono a detta loro, dimenticati di rifarci la camera, la mouquette presente nella camera non è mai stata aspirata, i serramenti delle finestre cadono a pezzi, in un angolo della reception era chiaramente visibile una trappola per topi. devo ammettere che il personale è stato molto gentile e premuroso questo aspetto non è sicuramente sufficiente per la mancanza totale di pulizia, il tutto per circa 200 euro a notte.
Serramento rotto
Mouquette mai aspirata
Spifferi sotto la porta
Condizioni del lavabo
Stayed 4 nights in Dec 2024

6/10 Okay

Christine

Traveled with family
Liked: Cleanliness, staff & service
Staff were friendly, helpful & welcoming. Attic room was very compact but adequate for 1 night stay. Despite being advised that the lift only went to the 3rd floor, & we would have to access the room via a flight of stairs, were not made aware of exactly how steep, narrow & winding the staircase actually was. In addition, there was no handrail on which to hold on to, and both ascending & descending the stairs with luggage made us feel anxious & concerned for our safety. The breakfast was described as continental, there was plenty of choice & food was good quality and replenished regularly.
Stayed 1 night in Nov 2024

4/10 Poor

Anne

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small, but for what needed, perfect. Everything was clean and tidy. The close proximity to Paddington Station made this a good value stay.
Stayed 1 night in Nov 2024

4/10 Poor

Kinka

Disliked: Staff & service, amenities, property conditions & facilities
Great location. Limited services. Bad acoustical insulation. Narrow staircase. Noisy neighbors.
Stayed 1 night in Nov 2024

8/10 Good

Nikolaos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern, clean and well kept B&B. Friendly and helpful staff, walls perhaps a bit too thin /not much sound proofing- but I guess this is the case with most B&Bs in this part of London.
Stayed 1 night in Oct 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tiny but comfy room.

Bathroom quite cramped but functional. Bed was firm and comfy
Stayed 1 night in Oct 2024

10/10 Excellent

Uno

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Don R

Liked: Cleanliness, staff & service, property conditions & facilities

Mediocre hotel in London

We were first given a basement room. We asked to be moved and were moved to a 3rd floor room but a very, very small room. There was no control for heat and each morning after taking a shower we had to open the door because the room was too hot and humid to get dressed. The hotel location was terrific, the breakfast was mediocre, the bathroom was extra small and there was hardly any room to put a suitcase. We would spend more money for a better hotel in London next time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark, Camden

Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Martyn and Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Compact but comfortable and very friendly

A warm and friendly welcome, very helpful staff, comfortable and modern room with air comfort control. Rooms are a bit tight - especially the bathrooms, but when in London who spends their time in the hotel room. This was our third or fourth stay here and it wont be our last.
Stayed 1 night in Oct 2024

6/10 Okay

Karen

Disliked: Staff & service, property conditions & facilities

Not the best.

Small room - typical of London for this price. No service really compared to other rooms/hotels in the area ….the drain in the shower didn’t drain well - so we had to turn off the shower while showering….and my guess is there had been some floods as the room smelled musty.
Stayed 1 night in Oct 2024

6/10 Okay

Donald C

Appreciated being able to check in early and getting a room the was accessible for someone with mobility issues.
Stayed 1 night in Oct 2024

6/10 Okay

Sheldon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very uncomfortable bed, lift goes between floors, tiny room, window doesnt stay open. People outside smoking comes into window. Close to public transportation
Stayed 3 nights in Oct 2024

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Jay, Melrose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, other than the room being very small it was a good experience. Location is convenient
Stayed 1 night in Sep 2024

8/10 Good

DUNCAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Sophie

Disliked: Property conditions & facilities, room comfort

DO NOT STAY

The stay was terrible, there’s a lift in the hotel that only takes you to the 3rd floor. We were on the 4th. You had to climb another set of stairs that twisted around were you’ll nearly lose your balance. The room was the smallest room ever. The bathroom is that bad you can stand in it but you can’t even close the door because it’s that small. The shower was a struggle to even get into it was that bad. And the temperature on the shower didn’t work so it was boiling. There were bottle caps on the floor and dust everywhere so the room definitely wasn’t even cleaned before we entered it yet we weren’t allowed to check in early?! The only good thing was that the bed was relatively comfortable. Will never be back.
Stayed 1 night in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except for I didn't have any hot water for two nights I had a tepid warm shower and the last night I didn't have any hot water in the sink
Stayed 2 nights in Sep 2024