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Queensway Hotel, Sure Hotel Collection by Best Western

3.0 star property
Victorian hotel in London with a 24-hour front desk

Choose dates to view prices

Photo gallery for Queensway Hotel, Sure Hotel Collection by Best Western

Exterior
Restaurant
Executive Room, 1 King Bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes
Reception
Standard Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
147-149 Sussex Gardens, London, England, W2 2RY
  • Place, Hyde Park
    ‪4 min walk‬
  • Place, Marble Arch
    ‪12 min walk‬
  • Place, Oxford Street
    ‪3 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Non Smoking

  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Non Smoking

7.8 out of 10
Good
(7 reviews)
  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Room amenity

Standard Room, 3 Twin Beds, Non Smoking

  • 226 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(1 review)
  • 75 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(2 reviews)
  • 102 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Room amenity

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Loft, 1 Twin Bed, Non Smoking (Shower Only)

Standard Loft, 1 Twin Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 1 Twin Bed, Non Smoking (Shower Only)

  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Loft, 2 Twin Beds, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 2 Twin Beds, Non Smoking (Shower Only)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Cosy Double Room

In-room safe, desk, laptop workspace, blackout drapes

Cosy Double Room

  • Sleeps 2

View all photos for Cosy Single Room

In-room safe, desk, laptop workspace, blackout drapes

Cosy Single Room

  • Sleeps 1

View all photos for Standard Room with Double Bed-Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

View all photos for 3 Single Beds, Non-Smoking, Standard Room

In-room safe, desk, laptop workspace, blackout drapes

3 Single Beds, Non-Smoking, Standard Room

  • Sleeps 3

View all photos for Standard Room With Single Bed, Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

View all photos for Standard Room with Double Bed and Single Bed-Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room with Double Bed and Single Bed-Non-Smoking

  • Sleeps 3

View all photos for Standard Room, 2 Single Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

View all photos for 2 Single Beds, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout drapes

2 Single Beds, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 2

View all photos for 1 Single Bed, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout drapes

1 Single Bed, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 1

View all photos for 1 Double Bed, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout drapes

1 Double Bed, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 2

View all photos for 1 Double 1 Single, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout drapes

1 Double 1 Single, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 3

Executive King Room With Sofabed-Non Smoking

  • Sleeps 3

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About the neighborhood

London

London City Centre stay.Within a 10-minute walk of this London City Centre hotel, you'll find Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 2 miles (3 km).

What's nearby

  • Hyde Park - 4 min walk - 0.3 miles
  • Marble Arch - 12 min walk - 0.7 miles
  • Oxford Street - 3 min drive - 1.0 mile
  • Kensington High Street - 4 min drive - 1.3 miles
  • Buckingham Palace - 5 min drive - 1.7 miles

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Blank Street Coffee - ‬3 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪The Victoria - ‬3 min walk

About this property

Queensway Hotel, Sure Hotel Collection by Best Western

3-star Victorian hotel near Hyde Park
Queensway Hotel, Sure Hotel Collection by Best Western offers its guests multilingual staff, tour/ticket assistance, and dry cleaning/laundry services. Public spaces have free WiFi and wired Internet. Queensway Hotel, Sure Hotel Collection by Best Western also features express check-in, express check-out, and a front-desk safe.

This 3-star London hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
Queensway Hotel, Sure Hotel Collection by Best Western offers 42 accommodations with safes and coffee/tea makers. Televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 6 per person

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 6 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and debit cards. Cash is not accepted. 

Property is also known as

Hotel Queensway
Queensway Hotel
Queensway Hotel London
Queensway London
Queensway Hotel London, England
Queensway Hotel Sure Hotel Collection by Best Western
Queensway Hotel, Sure Hotel Collection by Best Western Hotel
Queensway Hotel, Sure Hotel Collection by Best Western London

Frequently asked questions

How close is Queensway Hotel, Sure Hotel Collection by Best Western to the airport?

Queensway Hotel, Sure Hotel Collection by Best Western is 12.7 mi (53-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Queensway Hotel, Sure Hotel Collection by Best Western have an airport shuttle?

Airport shuttle services are not available at Queensway Hotel, Sure Hotel Collection by Best Western.

Does Queensway Hotel, Sure Hotel Collection by Best Western offer free breakfast?

Free breakfast isn’t provided at Queensway Hotel, Sure Hotel Collection by Best Western, but continental breakfast is offered for a fee of GBP 6 per person. It's available every day from 7:30 AM to 9:30 AM.

Is there a casino at Queensway Hotel, Sure Hotel Collection by Best Western?

No, there is no casino at this hotel.

What time is check-in at Queensway Hotel, Sure Hotel Collection by Best Western?

Check-in begins at 3:00 PM.

Is there free parking at Queensway Hotel, Sure Hotel Collection by Best Western?

Free parking is not available at this hotel.

Does Queensway Hotel, Sure Hotel Collection by Best Western have a pool?

Queensway Hotel, Sure Hotel Collection by Best Western does not have a pool.

Does Queensway Hotel, Sure Hotel Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is Queensway Hotel, Sure Hotel Collection by Best Western to downtown London?

Queensway Hotel, Sure Hotel Collection by Best Western is 2 mi away from London.

Queensway Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 151 out of 1001 reviews
Rating 8 - Good. 383 out of 1001 reviews
Rating 6 - Okay. 307 out of 1001 reviews
Rating 4 - Poor. 115 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Andrea, Alderley Edge

Stayed 1 night in Jul 2025

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in a good location. Staff are friendly and helpful. Room was tiny and hot.
Stayed 2 nights in Jun 2025

8/10 Good

R

Traveled with group
Liked: Cleanliness, amenities
The location is fabulous if you are getting around by subway. The chambermaid did a spotless job in cleaning. The room was adequate for the price. I was not expecting more. The carpet, though, needs a thorough steam cleaning. Breakfast was good but would’ve like oranges available. Thank you
Stayed 4 nights in Jun 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Paddington Station and to a variety of restaurants. Staff was friendly and helpful. We were able to check in early, which was a plus!
Stayed 2 nights in Jun 2025

6/10 Okay

Margaret, Denham Springs

Stayed 1 night in May 2025

8/10 Good

Lynda

Stayed 6 nights in May 2025

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect! Short walk to Paddington Station and in a quiet area. The staff were very helpful and friendly. Room was clean and amenities were great.
Stayed 1 night in May 2025

6/10 Okay

Margaret, Denham Springs

Liked: Staff & service
Stayed 5 nights in May 2025

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Ray

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Meri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a perfect location for all near Paddington Station. Yes, the rooms are on the small side however the staff especially Denish make up for space. We walked everywhere and felt safe in doing so. Close to some fabulous restaurants and especially Paddington Station itself. I would highly recommend.
Stayed 4 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Pleasant stay

The hotel staff were all very friendly. The rooms was clean and well maintained although the bathroom was quite small. Breakfast was continental and ogfwred aome good choices. Parking is very limoted but staff were able to navigate me to a neaeby parkinb location. Transport links were good. A little noisy in the morning as we were near the Breakfast room. Beds were comfortable just no heating adjustments facilities in the room. Overall a pleasant stay.
Stayed 1 night in Apr 2025

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Lars

Liked: Cleanliness
Stayed 3 nights in Apr 2025

8/10 Good

Eija

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Matthew

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Poyraz

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Catharine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great location near Paddington Station.
Stayed 2 nights in Mar 2025

8/10 Good

Dr JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

GENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only coupled blocks away from the Paddington station. Great location. Excellent value for the money!
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here. Two tube stops to Central London. So convenient, and the loft room is perfect for me. Compact, quiet and affordable
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Jan 2025

6/10 Okay

Giuseppe

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel che non rispetta quello che ci si aspetta.

Non posso concepire che ci sia stata consegnata la camera con la biancheria del letto di chi ci ha soggiornato prima di noi, la cosa è stata confermata dal personale, per 2 giorni di fila ho dovuto chiedere la cara igienica che mancava nel bagno, sicuramente a causa del fatto che non veniva pulito, evidente dalle macchie sullo specchio e da quelle nel WC, il secondo giorno si sono a detta loro, dimenticati di rifarci la camera, la mouquette presente nella camera non è mai stata aspirata, i serramenti delle finestre cadono a pezzi, in un angolo della reception era chiaramente visibile una trappola per topi. devo ammettere che il personale è stato molto gentile e premuroso questo aspetto non è sicuramente sufficiente per la mancanza totale di pulizia, il tutto per circa 200 euro a notte.
Serramento rotto
Mouquette mai aspirata
Spifferi sotto la porta
Condizioni del lavabo
Stayed 4 nights in Dec 2024