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Novotel London Heathrow Airport T1 T2 and T3

4-star property
234 Bath Road, Heathrow Point West, Hayes, England 1-855-201-7819

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4.3 out of 5
Excellent!
See all 9 Travelocity Reviews

"Very clean and modern. It had all the amenities I could want, and the Nest restaurant had very good food. The only thing that kept this review from be ... " More

By a verified traveler on Thu 26 Sep 2019

Points Of Interest

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Hotel Description

4-star eco-friendly hotel near Stockley Park

City center retreat

A stay at this Hillingdon hotel places you within 6 miles (10 km) of Twickenham Stadium and 9 miles (15 km) of Hampton Court Palace. Richmond Park is within 9 miles (15 km) and Windsor Castle is within 12 miles (20 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Self parking, a lobby fireplace, and a library are also offered.

Free WiFi, comfy beds

The 166 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include sofa beds, 24-hour room service, and flat-screen TVs with digital channels.

Superior Double Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Novotel London Heathrow Airport T1 T2 and T3 ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel London Heathrow Airport T1 T2 and T3

Everyone (6) Couples (1) Family (3)
5 out of 5

Posted by on Mar 16, 2020

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Comment from Hotel Management

Mar 18, 2020 by Raman

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Regards Raman Lagoo

4 out of 5
Very clean and modern. It had all the amenities I could want, and the Nest restaurant had very good food. The only thing that kept this review from being perfect was the proximity to the airport. It was not clear from the hotel information I read through online that this hotel was not attached to Heathrow as many of the airport hotels are; therefore, walking directly to Terminal 3 was not an option.

Posted by on Sep 26, 2019

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Comment from Hotel Management

Oct 3, 2019 by Wilbur C.

Dear Guest, Thank you very much for taking the time to review our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

3 out of 5
Small room. One chair in room for two people. Inside view from window. No stand for luggage.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Oct 5, 2019 by Binthu

Dear Guest, Thank you for choosing NOVOTEL London Heathrow T1,2 &3 and thank you for giving us your great feedback.

5 out of 5

Posted by on Jun 8, 2019

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Comment from Hotel Management

Oct 3, 2019 by Wilbur C.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

4 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 1, 2019 by Sunaina Dhap

Dear Guest, We very much appreciate your rating regarding your stay at the Novotel London Heathrow Airport T1 T2 and T3. It is always a pleasure to receive positive rating. I will share your rating with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Dhap Reception Manager

4 out of 5
Convenient location for those staying over for early flights.

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 15, 2019 by Sunaina Dhap

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport T1 T2 and T3. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunaina Dhap Reception Manager

5 out of 5
Very good airport hotel. That says it all. Good dinner. Bathroom spacious.

Posted by on Apr 11, 2019

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Comment from Hotel Management

Apr 11, 2019 by Binthu

Thank you so much for staying with us, we really appreciate and value your feedback and rating.

4 out of 5

Quick stopover before flight....

Pros: New.
Cons: Shuttle to and from the hotel would be great.
Nice hotel, new and very close to Heathrow. Everything was clean and modern.

Posted by on Jul 11, 2018

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5 out of 5
Hotel is close to Heathrow airport. Room was great. Food in the restaurant was also very good. Staff were friendly and helpful. Would stay again.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 6, 2019 by Barbora M.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport T1 T2 and T3. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbora M.

About the Novotel London Heathrow Airport T1 T2 and T3

Location 234 Bath Road, Heathrow Point West, Hayes, England UB3 5AP

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A 24-hour fitness center, a library, and multilingual staff are also featured at the eco-friendly Novotel London Heathrow Airport T1 T2 and T3. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Hayes hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 4 levels
  • Built in 2018
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking

Transport

  • Airport: Heathrow Airport (LHR) (2.2 km / 1.4 mi)
  • Train station: Heathrow Central Station (3 km / 1.9 mi)
  • Metro station: Heathrow Terminal 1-3 Underground Station (0.7 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel London Heathrow Airport T1 T2 and T3 offers 166 air-conditioned accommodations with safes and hair dryers. Beds feature memory foam mattresses. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Memory foam beds
  • Pull-out sofa bed
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Nest Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner.

Nest Bar - This bar specializes in local and international cuisine and serves brunch, lunch, dinner, and light fare. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 for adults and GBP 11.95 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way), (from 5 to 12 years old)
  • Self parking fee: GBP 17.00 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
  • Novotel London Heathrow Airport T1 T2 T3 Hotel
  • Novotel London Heathrow Airport T1 T2 T3 Hayes
  • Novotel London Heathrow Airport T1 T2 T3
  • Novotel London Heathrow T1 T2
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel
  • Novotel London Heathrow Airport T1 T2 and T3 Hayes
  • Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.