Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property
3-star hotel near Destiny USA

Choose dates to view prices

Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Restaurant
Property amenity
Hypo-allergenic bedding, down comforters, desk, laptop workspace
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Place, Sainte Marie among the Iroquois
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

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About the neighborhood

Liverpool

In state park.You'll find Hopkins Road County Park and Salt Museum within 2 miles (3 km) of this hotel. Sainte Marie among the Iroquois and Onondaga Lake Park are also within 3 miles (5 km).

What's nearby

  • Onondaga Lake Park - 15 min walk - 0.8 miles
  • Hopkins Road County Park - 16 min walk - 0.9 miles
  • Lake Onondaga - 16 min walk - 0.9 miles
  • Salt Museum - 20 min walk - 1.1 miles
  • Sainte Marie among the Iroquois - 1 min drive - 0.9 miles

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪KFC - ‬3 min walk

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3-star hotel near Destiny USA
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square meters) and includes conference space. An area shuttle within 3 miles and a roundtrip airport shuttle (available 24 hours) are free. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Randolph Hotel Liverpool/Syracuse/Airport West, Trademark. Self parking is free.

This 3-star Liverpool hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 30000 sq ft of conference space
  • 2700 sq m of conference space
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers 198 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Similar properties

Property amenities

Family friendly

  • Free area shuttle
  • In-room crib
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping center shuttle
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 43-inch TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station, and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to March 31 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

How close is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark to the airport?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is 5.5 mi (8-min drive) away from the Hancock Intl. Airport (SYR) airport, the closest popular airport to the property.

How much does it cost to stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

As of Jan 19, 2026, prices found for a 1-night stay for 2 adults at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark on Jan 20, 2026 start from $75.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark have an airport shuttle?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers a free airport shuttle, available 24 hours a day, on request.

How close is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark to the beach?

This hotel is 13.5 mi (22-min drive) from Valentines Beach and 14.3 mi (20-min drive) from Oneida Shores. Don't forget your sunscreen!

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offer free breakfast?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers free continental breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

No, there is no casino at this hotel, but Point Place Casino (20-min drive) is nearby.

What time is check-in at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in.

Is there free parking at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

This hotel offers free self parking.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark have a pool?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark does not have a pool.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark have a spa?

There are no spa services available at this hotel.

How close is Randolph Hotel Liverpool/Syracuse/Airport West, Trademark to downtown Liverpool?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is 1.5 mi away from Liverpool.

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 253 out of 1004 reviews
Rating 8 - Good. 218 out of 1004 reviews
Rating 6 - Okay. 199 out of 1004 reviews
Rating 4 - Poor. 166 out of 1004 reviews
Rating 2 - Terrible. 168 out of 1004 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

JUAN

Good
Stayed 1 night in Nov 2025

4/10 Poor

KAREN, FULTON

Liked: Cleanliness, property conditions & facilities
Clerk had to call for help with computer check in
Stayed 1 night in Nov 2025

10/10 Excellent

Liara

Stayed 1 night in Oct 2025

8/10 Good

Clarence

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The surfaces of both nightstands was sticky. The hallway reeked of marijuana
Stayed 1 night in Oct 2025

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! Staff was friendly, very clean, very affordable, we recommend it! Over all 10!!!
Stayed 2 nights in Oct 2025

8/10 Good

Aaron

Stayed 1 night in Oct 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Syracuse for a day and went to the Destiny USA mall for shopping. The room was clean and comfortable. Breakfast was very good, however it could have been a bit hotter. Easy check in and out
Stayed 1 night in Oct 2025

2/10 Terrible

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff disorganized when you check in, they were putting heater in room and had portable AC in rooms, very dark and old fashion room. Definitely not friendly
Stayed 3 nights in Oct 2025

8/10 Good

Ingrid

Liked: Cleanliness, property conditions & facilities
Room & bathroom was clean; Lots of parking: Quiet area; Breakfast did not have healthier options;
Stayed 1 night in Oct 2025

8/10 Good

Paula

Liked: Staff & service, room comfort
The hotel has a bad smell.
Stayed 1 night in Oct 2025

6/10 Okay

Jonathan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the stay was okay. Front desk staff were friendly and polite. It’s undergoing renovations so some amenities were not available such as the pool and fitness area. This leads me to believe the hotel was recently taken over by a different owner. No coffee maker in the room and no usb charging available. The continental breakfast was okay. It could be much better with upgrades to food quality and variety. There were strong smells of pot in the elevator and on our floor there was a very strong perfume odour that seemed intentional to mask other odours.
Stayed 1 night in Oct 2025

6/10 Okay

David Ignacio

Stayed 2 nights in Oct 2025

4/10 Poor

Anabel

Traveled with group
Liked: Cleanliness, room comfort

Interesting stay… Will book elsewhere next time

The hotel and room itself was clean and was pet friendly. The staff was nice but got overwhelmed at 3 pm check in since there was a line out the door. There was 1 person behind the desk when everyone started to arrive. Housekeeping were still working on cleaning all of the rooms due to the influx of people staying that day. There was a game that day and everyone was there to attend it. Most of the rooms weren’t ready so we were given our key cards and were told to wait. We didn’t mind since we were going to do things around the city in the mean time. We arrived back at 8 pm, hoping the room would be ready by now, and went to the room assigned to the keycards we received earlier. I opened the door to find someone else’s belongings inside. We left immediately and went back downstairs and told them. They said they meant to tell us they had to move us to a new room but did not mention it when we came back at 8 pm. We were given a new room afterwards. The 2nd room door did not open with the key card. The door itself looked concerning with the peep hole being broken and the door plaque missing from the door but not the wall. The door also looked like it was left ajar and was only being kept shut with the inner latch on the inside. We went back and told the person at the desk that info and he said “that room is out of commission.” So the 3rd room we received was successful. The lamp next to the bed had a dead bulb so we switched the bulbs from a working lamp so we could see…
2nd room that was out of commission
Stayed 1 night in Oct 2025

8/10 Good

Annette

Stayed 1 night in Oct 2025

4/10 Poor

Sherry

Traveled with family
Disliked: Staff & service, room comfort
The hotel was clean. Beds were comfortable. Ok for a quick stay. However, the AC was not working. It was cooler in the hallway than in the room. The water pressure was terrible and the shower-head didn’t work well. I called to check the hours on the continental breakfast and was told 10:30. We arrived at 9:50 they were out of everything.
Stayed 1 night in Oct 2025

6/10 Okay

Monica

Traveled with partner
Liked: Staff & service
This was a definite no frills hotel. Our room appeared clean but I also think it was old and the elevator smelled like weed which was a turnoff. There is not much food nearby so plan ahead!
Stayed 1 night in Oct 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Super comfortable bed, clean rooms, friendly service.
Stayed 1 night in Oct 2025

6/10 Okay

Joseph

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Georgia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean n safe!!
Stayed 1 night in Jul 2025

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room bathtub had poop and sewage coming out
Stayed 1 night in Oct 2025

4/10 Poor

Linda

Traveled with family
Liked: Room comfort
Disliked: Staff & service
The room was fine. The bed was very comfortable. Some staff were friendly while others appeared irritated. Our key did not work. Had to switch rooms. Found out the first room's key hadn't worked for some time but they kept listing it as an option anyway. Some rooms, not mine, did not have hot water. The breakfast did not have enough food only 30 minutes into breakfast time slot. Food was not good. Unfortunately I would not recommend this establishment.
Stayed 1 night in Oct 2025

10/10 Excellent

Orianna

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Oct 2025

4/10 Poor

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort

Awful stay

Got there to check in on a Friday at 2:40. Was told to wait until 3. Seriously? You’re telling me the rooms aren’t ready on a Friday, 20 minutes early? So I stood there and waited. While waiting, a huge dog that was being kept behind the counter started barking at a little girl in the lobby and scared her to death. Is this a kennel or a hotel?? I felt so bad for her. I checked in ahead of time online. I’m not sure why because when they finally let me check in it took forever. I get to my room and the hallway smells like weed despite all the rooms being nonsmoking. When I took a shower at night I had to wait 15 minutes for warm water. By then, there was a pool of cold water in the tub that wasn’t draining, so I had to stand in that. Awesome. There was no trash can in the room, no fridge, no microwave. And no blackout curtains, so I was awoken by the sunrise. Always fun when you’re hoping to get some sleep. This place sucks. I won’t be back.
Stayed 1 night in Oct 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
The first night . No hot water no hot air . Incests . Dirty filthy . The help disk is nice. I got sick cold I spent money for medication and I could not work n do anything .I’m gonna sue if they don’t return my money.
Stayed 3 nights in Oct 2025

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property has several issues and should be check carefully before committing to a purchase. They try to make up for their issues with the price so manage your expectations and you should be okay. Consider it low risk camping. I think eventually this could be a nice property once again but it will take a significant investment. The location is perfect! Easy on easy off the turnpike and there are quite a few food venues in the area and not far from downtown Syracuse if that’s your thing. The pool area looked nice but it was closed. The room had portable heater and ac which worked but it was weird. The amenities are scarce but the room was clean which is most important. Almost got stuck in the elevator but overall I had low expectations from the reviews so I was prepared. I think if they keep making improvements they’ll get there but check to see how it’s going first.
Stayed 1 night in Oct 2025