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4.4 out of 5

"Great locations. Friendly staff. Good breakfast. Little noise on first floor. " More

By a verified traveler on Tue 26 Nov 2019

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Hotel Description

4-star hotel near Marquis of Pombal Square, connected to a shopping center

Heart of Lisbon

A stay at this Lisbon City Center hotel places you within half a mile (1 km) of Marquis of Pombal Square and 2 miles (3 km) of Botanical Garden. Rossio Square and Gulbenkian Museum are also within 2 miles (3 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and a terrace are also offered.

Free WiFi, cable TV

The 193 soundproofed guestrooms offer free WiFi and minibars. TVs come with cable channels, and other amenities include room service and hair dryers.

Comfort Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$86* Per night/room Jan 30 - Jan 31

Comfort Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Comfort Plus Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Comfort Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Comfort Premium Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

HF Fénix Lisboa ratings based on 5 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for HF Fénix Lisboa

Everyone (2) Family (3)
4 out of 5
Great locations. Friendly staff. Good breakfast. Little noise on first floor.

Posted by on Nov 26, 2019

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5 out of 5
Hotel was centrallt located and not far from the airport. Very nice, clean hotel. The staff was very helpful and knowledgeable of the area. The private tour service was great and I highly recommend.

Posted by on Jun 8, 2019

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4 out of 5

Posted by on Jan 24, 2019

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5 out of 5
Nice, clean, comfortable, room with a great view. Included breakfast was great with a large variety. The staff was friendly and helpful.

Posted by , from California on Oct 28, 2018

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4 out of 5
The hotel was very nice and the location was very good. Close to the metro and hop-on-hop-off tours. The staff were excellent, very friendly and accommodating.

Posted by on Sep 5, 2019

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. There are 7 meeting rooms available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly HF Fénix Lisboa. For a fee, parking is available. This 4-star Lisbon hotel is smoke free.

  • 1 building
  • 193 guestrooms or units
  • 8 levels
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Rossio Station (1.5 km / 0.9 mi)
  • Metro station: Marques de Pombal Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

HF Fénix Lisboa offers 193 air-conditioned accommodations with minibars and safes. Cable television is provided. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Restaurant Espaço Jardim - This buffet restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside posted check-in hours must contact the reception desk in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at HF Fénix Lisboa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal).

  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Clean & Safe (Portugal)
  • Property registry number - 3330
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 12 per person (approximately)
  • Self parking fee: EUR 17 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fénix Lisboa
  • HF Fénix
  • HF Fénix Lisboa
  • HF Fénix Lisboa Hotel
  • Hf Fenix Lisboa Hotel Lisbon
  • HF Fénix Lisboa Hotel Lisbon
  • Hf Fenix Lisboa Lisbon
  • HF Fénix Lisboa Lisbon
  • HF Lisboa
  • HF Fénix Lisboa Hotel
  • HF Fénix Lisboa Lisbon
  • HF Fénix Lisboa Hotel Lisbon

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.