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Quality Inn University

2.5-star property
3121 E Grand River Ave, Lansing, MI 1-855-201-7819

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3.6 out of 5
Good!
See all 17 Travelocity Reviews

"Pool was great. Breakfast was fantastic. Friendly staff " More

By a verified traveler on Sun 23 Feb 2020

Points Of Interest

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Hotel Description

Family-friendly hotel with an indoor pool, connected to the convention center in Lansing

Heart of Lansing

Within 3 miles (5 km) of this hotel, you'll find Breslin Center and Michigan State University. Lansing Center and Michigan State Capitol are also within 3 miles (5 km).

Family-friendly fun

This hotel features an indoor pool and a fitness center. There's fun for all ages with a waterslide and an arcade/game room. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking.

Free WiFi, refrigerators

Offering conveniences like refrigerators and microwaves, the 105 guestrooms also have free WiFi and cable TV. Premium bedding, coffee/tea makers, and free weekday newspapers are also available.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$68* Per night/room Aug 30 - Aug 31

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn University ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn University

Everyone (4) Couples (2) Family (4)
2 out of 5
Not quite a pit. Minimal towels etc, debris on floor, hardware loose, corroded pipes.

Posted by on Feb 24, 2020

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5 out of 5
Pool was great. Breakfast was fantastic. Friendly staff

Posted by , from Saginaw mi on Feb 23, 2020

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Comment from Hotel Management

Apr 30, 2020 by Billy (Front Desk)

Thank you for your feedback We look forward to seeing you again.

3 out of 5

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by Corey P

Good Afternoon, Thank you for responding to our guest survey, your results help us fine tune our operation here at the University Quality Inn! Have a great day!

5 out of 5
Very happy with the service. Would highly recommend.

Posted by on Dec 7, 2019

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Comment from Hotel Management

Jan 7, 2020 by Front Desk

Thank you for the great review!

4 out of 5
better lighting than most similar hotels - especially over the bathroom sink. It was quiet, but we suspect that would be different when the hotel was busier.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by Jack

Thank you for taking the time to complete our survey. We appreciate your feedback.

5 out of 5

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 21, 2019 by Marisol Mora

Thank you for taking the time to complete a review regarding your recent stay. We hope to see you again soon!

4 out of 5
The staff there are nice and helpful. I would recommend it.

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 6, 2019 by Denise

Dear guest, Thank you for taking the time to leave and review and compliment our staff. We have relayed the message and it has been much appreciated. We look forward to having you again in the future.

5 out of 5

Posted by on May 10, 2019

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Comment from Hotel Management

May 13, 2019 by Denise

Dear guest, Thank you for your positive feedback. Your feedback is greatly appreciated as it does help us improve. We are hopeful that we will see you again.

2 out of 5
Staff is very friendly, however my room was very disappointing. First, the property needs to be updated. My bedroom area was fine, but the bathroom left something to be desired. You can tell it is old and outdated. The tub looked worn, and the fixtures were as well. My tub did not drain, so I was left standing in inches of water (and I shower quickly). It kind of smelled from the time I entered the room until the time I left. I was also placed next to a very rowdy group. I think it would be wise for staff to pay attention and keep lone travelers away from groups. QI does not usually have security so there was no noise control. I was up until 3AM because of the slamming doors and obnoxious neighbors. The breakfast was okay, but nothing special. I chose this hotel due to location convenience, but in the future I'll choose a longer commute to avoid this property.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Mar 2, 2019 by Denise

Dear guest, We are sorry to hear about the quality of your stay, you are correct that we do not have security but there we are staffed at all times. Our front desk is available to help at any time of day. We apologize for the issues you found in your room. We have communicated your problems to our housekeeping department and engineering to fix these problems.

1 out of 5
The bathroom was so gross! I the front desk staff was rude as well as the breakfast staff the next morning. There were no towels in the pool area, as well as no chlorine. That can’t be very hygienic with tons or people and fluids. They even left a bottle of half used lotion in the bathroom. I won’t ever stay here again

Posted by on Jan 23, 2019

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Comment from Hotel Management

Jan 25, 2019 by Denise

Dear guest, We sincerely apologize for the poor quality if your stay. We have addressed your concerns with the proper departments. If you would please provide your contact information so we can look into your stay that would be appreciated.

About the Quality Inn University

Location 3121 E Grand River Ave, Lansing, MI 48912

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Inn University offers its guests an indoor pool, a waterslide, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. Event space at this hotel measures 3400 square feet (316 square meters) and includes conference space. The family-friendly Quality Inn University also features an arcade/game room, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Lansing hotel is smoke free.

  • 105 guestrooms or units
  • 2 levels
  • 3400 sq ft of conference space
  • 316 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Game room or arcade
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool1
  • Waterslide
  • Free WiFi
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lansing, MI (LAN-Capital Region Intl.) (9 km / 5.6 mi)
  • Train station: East Lansing Station (4.1 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn University offers 105 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Lansing hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a waterslide, an indoor pool, and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • Staffed front desk
  • No elevators
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per accommodation, per stay
  • Rollaway bed fee: USD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn University Lansing
  • Quality University Lansing
  • University Quality Inn
  • Quality Inn University
  • Quality University
  • Quality Inn University Hotel
  • Quality Inn University Lansing
  • Quality Inn University Hotel Lansing

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.