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"That the breakfast buffet was closed due to covid. Not happy about that " More

By a verified traveler on Thu 15 Oct 2020

Hotel Description

Family-friendly hotel with an indoor pool, connected to the convention center in Lansing

Heart of Lansing

Within 3 miles (5 km) of this hotel, you'll find Breslin Center and Michigan State University. Lansing Center and Michigan State Capitol are also within 3 miles (5 km).

Family-friendly fun

This hotel features an indoor pool and a fitness center. There's fun for all ages with a waterslide and an arcade/game room. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 105 guestrooms also offer free WiFi and TVs with cable channels. Premium bedding, coffee/tea makers, and free weekday newspapers are also available.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$68* Per night/room Aug 15 - Aug 16

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn University ratings based on 19 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn University

Everyone (4) Couples (2) Family (6)
1 out of 5
The bathroom was disgusting. It took 20 minutes for the water to get hot and then the water would not drain. It did not drain for over 30 minutes - and it could have been longer but we left to go to another hotel.

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 21, 2021 by Guest Relations

Dear unsatisfied guest, We at the Quality Inn University would like to apologize for our hotel failing your expectations. We will be sharing your feedback with our housekeeping and maintenance as well as our management. We hope you choose to stay with us again so wee may provide you with better service

4 out of 5
That the breakfast buffet was closed due to covid. Not happy about that

Posted by , from Wise, VA on Oct 15, 2020

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Comment from Hotel Management

Oct 16, 2020 by Front Desk Agent

Dear Danielle , First I would l like to thank you for taking the time to fill our our online survey regarding your last stay here with us. Also I would like to apologize for the continental breakfast being closed due to covid. Although our breakfast is currently closed we do offer a few pre-packaged breakfast options at the front desk. We thank you for your business and hope you will choose to stay with us again.

2 out of 5
Not quite a pit. Minimal towels etc, debris on floor, hardware loose, corroded pipes.

Posted by on Feb 24, 2020

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5 out of 5
Pool was great. Breakfast was fantastic. Friendly staff

Posted by , from Saginaw mi on Feb 23, 2020

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Comment from Hotel Management

Apr 30, 2020 by Billy (Front Desk)

Thank you for your feedback We look forward to seeing you again.

3 out of 5

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by Corey P

Good Afternoon, Thank you for responding to our guest survey, your results help us fine tune our operation here at the University Quality Inn! Have a great day!

5 out of 5
Very happy with the service. Would highly recommend.

Posted by on Dec 7, 2019

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Comment from Hotel Management

Jan 7, 2020 by Front Desk

Thank you for the great review!

4 out of 5
better lighting than most similar hotels - especially over the bathroom sink. It was quiet, but we suspect that would be different when the hotel was busier.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by Jack

Thank you for taking the time to complete our survey. We appreciate your feedback.

5 out of 5

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 21, 2019 by Marisol Mora

Thank you for taking the time to complete a review regarding your recent stay. We hope to see you again soon!

4 out of 5
The staff there are nice and helpful. I would recommend it.

Posted by on Jun 4, 2019

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Comment from Hotel Management

Jun 6, 2019 by Denise

Dear guest, Thank you for taking the time to leave and review and compliment our staff. We have relayed the message and it has been much appreciated. We look forward to having you again in the future.

5 out of 5

Posted by on May 10, 2019

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Comment from Hotel Management

May 13, 2019 by Denise

Dear guest, Thank you for your positive feedback. Your feedback is greatly appreciated as it does help us improve. We are hopeful that we will see you again.

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Inn University offers its guests an indoor pool, a waterslide, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. Event space at this hotel measures 3400 square feet (316 square meters) and includes conference space. The family-friendly Quality Inn University also features an arcade/game room, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Lansing hotel is smoke free.

  • 105 guestrooms or units
  • 2 levels
  • 3400 sq ft of conference space
  • 316 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Game room or arcade
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Waterslide
  • Free WiFi
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lansing, MI (LAN-Capital Region Intl.) (9 km / 5.6 mi)
  • Train station: East Lansing Station (4.1 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn University offers 105 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a waterslide, an indoor pool, and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global) and Ecolab (3rd party expert - Global).

  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per accommodation, per stay
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn University Lansing
  • Quality University Lansing
  • University Quality Inn
  • Quality Inn University
  • Quality University
  • Quality Inn University Hotel
  • Quality Inn University Lansing
  • Quality Inn University Hotel Lansing

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.