4/10 Poor
Carolyn, Pleasant Valley
Traveled with partner
Oct 2, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hallway had a over whelming odor of stale stagnant air. We were on the first floor and were able to open a window in the room it helped a little. I went to use the pool again strong odor of stale air, absolutely no ventilation.I did not chance using the pool. The bathroom was not the cleanest the were smudge marks on the inside of the door. The paint on the walls was chipped, and there was a small hole in the wall above the light switch.The hair dryer was held together with scotch tap. Luckily we had our own.The stopper in the tube did not work. We checked the room for bugs thankfully there were no signs of any. I tired to call the front desk with the in room phone it did not work. I then called on my cell to report it, I was told they would leave a note for the day people about the issue.The only reason we stay was because we had a long ride to get there and were only staying one day and leaving early in the morning. The next day when leaving ,we opened the door to be hit with the smell off over cooked waffles and maple syrup. When we walked to the lobby to check out we found the source of the smell. The complimentary breakfast was being served in a small little alcove to the left of the lobby. This hotel was a complete disappointment. The morning desk clerk went out of his way to help us with a issue we had with booking. I am going to call Expedia to see if I can get a full refund. Would not ever stay here again.
Carolyn
Stayed 2 nights in Sep 2025