2/10 Terrible
Devin
May 11, 2025
The stay was fine but overshadowed by the fact that they charged 5,500¥ ($40) for losing a single room key card. This extremely high fee was not communicated during check in or during our stay. I have stayed in other hotels in the area that clearly post and communicate the lost key fee and it's never been this high (maybe 1000¥). We obviously were forced to pay it and the staff could only say that it was 'policy' with no explanation. I would encourage people to look for other properties that won't spring charges on you at the last minute.
Devin
Stayed 1 night in May 2025