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HOTEL MYSTAYS Kumamoto Riverside

Property class: 3
3-star hotel near Sakura Machi Kumamoto

Choose dates to view prices

Photo gallery for HOTEL MYSTAYS Kumamoto Riverside

A buffet with various food items and a menu stand.
Front of property
A modern interior with a large metallic sculpture, wooden panel walls, and a brick column.
A hotel room with two beds, a sofa, a TV, and a desk with a chair. Large windows offer a city view.
A modern hotel lobby with a spacious seating area, a staircase, and a reception desk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
4-12 Kouya-Ima-machi, Chuo-ku, Kumamoto, Kumamoto-ken, 860-0012
  • Place, Sakura Machi Kumamoto
    ‪5 min walk‬
  • Place, Kumamoto-jo Hall
    ‪7 min walk‬
  • Place, Kumamoto City Hall
    ‪10 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

View all photos for Standard Semi Double Smoking

A hotel room with a bed, a desk, a chair, and a TV.

Standard Semi Double Smoking

  • City view
  • 181 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Standard Semi Double Non-smoking

A hotel room with a bed, a desk, a chair, and a TV.

Standard Semi Double Non-smoking

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 181 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Standard Double Smoking

A hotel room with a bed, a desk with a flat-screen TV, a window with curtains, and a nightstand with a lamp.

Standard Double Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 135 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Non-smoking

A hotel room with a bed, a desk with a flat-screen TV, a window with curtains, and a nightstand with a lamp.

Standard Double Non-smoking

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 135 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Smoking

A hotel room with two beds, a TV, and a window with curtains.

Standard Twin Smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 187 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Non-smoking

A hotel room with two beds, a TV, and a window with curtains.

Standard Twin Non-smoking

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 185 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Non-smoking

A hotel room with a flat-screen TV, a wooden desk, two beds, a small round table, and a large window with curtains.

Superior Twin Non-smoking

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Triple Non-smoking

A hotel room with three single beds, a wooden headboard, a large mirror, and a seating area.

Superior Triple Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Japanese Family Twin Non-smoking

A modern hotel room with a large bed, a TV, and a view of the city.

Japanese Family Twin Non-smoking

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Standard Semi Double Smoking (Eco Plan - No Cleaning Services)

A hotel room with a bed, a desk, a chair, and a TV.

Standard Semi Double Smoking (Eco Plan - No Cleaning Services)

  • City view
  • 181 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Standard Semi Double Non-smoking (Eco Plan - No Cleaning Services)

A hotel room with a bed, a desk, a chair, and a TV.

Standard Semi Double Non-smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(1 review)
  • City view
  • 181 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Standard Double Smoking (Eco Plan - No Cleaning Services)

A hotel room with a bed, a desk with a flat-screen TV, a window with curtains, and a nightstand with a lamp.

Standard Double Smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 135 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Non-smoking (Eco Plan - No Cleaning Services)

A hotel room with a bed, a desk with a flat-screen TV, a window with curtains, and a nightstand with a lamp.

Standard Double Non-smoking (Eco Plan - No Cleaning Services)

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 135 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Smoking (Eco Plan - No Cleaning Services)

A hotel room with two beds, a TV, and a window with curtains.

Standard Twin Smoking (Eco Plan - No Cleaning Services)

  • City view
  • 187 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Non-smoking (Eco Plan - No Cleaning Services)

A hotel room with a flat-screen TV, a wooden desk, two beds, a small round table, and a large window with curtains.

Superior Twin Non-smoking (Eco Plan - No Cleaning Services)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Triple Non-smoking (Eco Plan - No Cleaning Services)

A hotel room with three single beds, a wooden headboard, a large mirror, and a seating area.

Superior Triple Non-smoking (Eco Plan - No Cleaning Services)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Japanese Family Twin Non-smoking (Eco Plan - No Cleaning Services)

A modern hotel room with a large bed, a TV, and a view of the city.

Japanese Family Twin Non-smoking (Eco Plan - No Cleaning Services)

  • City view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Standard Twin Non-smoking (Eco Plan - No Cleaning Services)

A hotel room with two beds, a TV, and a window with curtains.

Standard Twin Non-smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(1 review)
  • City view
  • 185 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for River View Triple Non-smoking

A modern hotel room with a large window, two beds, a flat-screen TV, a small table, and a sofa.

River View Triple Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for River View Fourth Non-smoking

A hotel room with two beds, a sofa, a TV, and a desk with a chair. Large windows offer a city view.

River View Fourth Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 7
  • 3 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family 5 bed Non-smoking

A modern hotel room with a sofa, a bed, a TV, a coffee table, and a desk.

Family 5 bed Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 488 sq ft
  • 1 bedroom
  • Sleeps 8
  • 3 Large Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for River View Triple Non-smoking (Eco Plan - No Cleaning Services)

A modern hotel room with a large window, two beds, a flat-screen TV, a small table, and a sofa.

River View Triple Non-smoking (Eco Plan - No Cleaning Services)

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for River View Twin Non-smoking

A modern hotel room with a large window, two beds, a flat-screen TV, a small table, and a sofa.

River View Twin Non-smoking

  • River view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for River View Twin Non-smoking (Eco Plan - No Cleaning Services)

A modern hotel room with a large window, two beds, a flat-screen TV, a small table, and a sofa.

River View Twin Non-smoking (Eco Plan - No Cleaning Services)

  • River view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

DOUBLE ECONOMY SMOKING

  • Sleeps 4
  • Free WiFi

DOUBLE SMOKING

  • Sleeps 4
  • Free WiFi

DOUBLE NON SMOKING

  • Sleeps 4
  • Free WiFi

About the neighborhood

Kumamoto

Heart of Kumamoto.Within a 10-minute walk of this Chuo Ward hotel, you'll find Sakura Machi Kumamoto and Kumamoto-jo Hall. Also, Kumamoto City Hall is within half a mile (1 km) and Contemporary Art Museum Kumamoto is within 2 miles (3 km).

What's nearby

  • Sunroad Shinshigai Shopping Street - 3 min walk - 0.2 miles
  • Sakura Machi Kumamoto - 5 min walk - 0.3 miles
  • Kumamoto-jo Hall - 7 min walk - 0.4 miles
  • Kumamoto City Hall - 10 min walk - 0.6 miles
  • Kumamoto Castle - 20 min walk - 1.1 miles

Getting around

  • Suidocho Tram Stop - 13 min walk
  • Fujisakigumae station - 19 min walk
  • Kumamoto Airport (KMJ) - 45 min drive

Restaurants

  • ‪blé blé - ‬2 min walk
  • ‪熊本ラーメン赤のれん - ‬4 min walk
  • ‪天草の魚と馬刺しの店 魚粋 - ‬4 min walk
  • ‪corvus - ‬2 min walk
  • ‪CoCo壱番屋 - ‬4 min walk

About this property

HOTEL MYSTAYS Kumamoto Riverside

3-star hotel near Sakura Machi Kumamoto
There's a restaurant on site. Public spaces have free WiFi. There are 3 meeting rooms available. HOTEL MYSTAYS Kumamoto Riverside also features a vending machine, laundry facilities, and dry cleaning/laundry services.

Smoking is allowed in designated areas at this 3-star Kumamoto hotel.

  • 1 building
  • 194 guestrooms or units
  • 11 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Dining venue
HOTEL MYSTAYS Kumamoto Riverside offers 194 air-conditioned accommodations with safes and slippers. 43-inch LCD televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Similar properties

Exterior
Grids Premium Hotel Kumamoto
Chuo Ward
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, 256 reviews
$64 nightly
The price is $73
Sep 7 - Sep 8
Grids Premium Hotel Kumamoto

Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,200 per night)
  • Street parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 900 for children
  • A restaurant

Things to do

  • Shopping

Accessibility

  • Elevator

Room amenities

Entertainment

  • 43-inch LCD TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1800 for adults and JPY 900 for children
  • Nearby parking fee: JPY 1200 per night (33 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Riverside Hotel Kumamoto
Riverside Kumamoto
Riverside Hotel Kumamoto
Mystays Kumamoto Riverside
HOTEL MYSTAYS Kumamoto Riverside Hotel
HOTEL MYSTAYS Kumamoto Riverside Kumamoto
HOTEL MYSTAYS Kumamoto Riverside Hotel Kumamoto

Frequently asked questions

How close is HOTEL MYSTAYS Kumamoto Riverside to the airport?

HOTEL MYSTAYS Kumamoto Riverside is 11.7 mi (45-min drive) away from the Kumamoto Airport (KMJ) airport, the closest popular airport to the property.

How much does it cost to stay at HOTEL MYSTAYS Kumamoto Riverside?

As of Sep 6, 2026, prices found for a 1-night stay for 2 adults at HOTEL MYSTAYS Kumamoto Riverside on Oct 4, 2026 start from $56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HOTEL MYSTAYS Kumamoto Riverside have an airport shuttle?

Airport shuttle services are not available at HOTEL MYSTAYS Kumamoto Riverside.

Does HOTEL MYSTAYS Kumamoto Riverside offer free breakfast?

Free breakfast isn’t provided at HOTEL MYSTAYS Kumamoto Riverside, but buffet breakfast is offered for a fee of JPY 1800 for adults and JPY 900 for children. It's available every day from 6:30 AM to 9:30 AM.

Is there a casino at HOTEL MYSTAYS Kumamoto Riverside?

No, there is no casino at this hotel.

What time is check-in at HOTEL MYSTAYS Kumamoto Riverside?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at HOTEL MYSTAYS Kumamoto Riverside?

Free parking is not available at this hotel.

Does HOTEL MYSTAYS Kumamoto Riverside have a pool?

HOTEL MYSTAYS Kumamoto Riverside does not have a pool.

Does HOTEL MYSTAYS Kumamoto Riverside have a restaurant?

Yes, there is a restaurant on site.

Does HOTEL MYSTAYS Kumamoto Riverside have a spa?

There are no spa services available at this hotel.

How close is HOTEL MYSTAYS Kumamoto Riverside to downtown Kumamoto?

HOTEL MYSTAYS Kumamoto Riverside is 0.2 mi away from Kumamoto.

HOTEL MYSTAYS Kumamoto Riverside Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 287 out of 831 reviews
Rating 8 - Good. 329 out of 831 reviews
Rating 6 - Okay. 146 out of 831 reviews
Rating 4 - Poor. 43 out of 831 reviews
Rating 2 - Terrible. 26 out of 831 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Wai Hong Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at this hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very central to shops and castle
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Thomas

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
An ok cheap hotel. The bathroom was slightly dirty, but was over all decent.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Kriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good amenities.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

kwok chu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, near the Sakura shopping mall, many unique small shops around the hotel !
Verified review

10/10 Excellent

JONGEUK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and very comfortable
Stayed 3 nights in Apr 2024
Verified review

6/10 Okay

Natta

Liked: Staff & service
The room very small but the location and staffs are very friendly and helpful
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Finally a hotel in Japan that provides good quality pillows.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

pimlada

Liked: Cleanliness, amenities, property conditions & facilities
compact size but full options
Stayed 1 night in May 2025
Verified review

8/10 Good

Sin Yee

Liked: Cleanliness, property conditions & facilities, room comfort

Near the shopping street and restaurants with nice

Near the shopping street and many famous restaurants. Wasn’t have enough time to send post card and the front desk wasn’t like the other hotel, they refused to help but told me the location of post office. Staffs were polite and room was clean. Sunny and hot.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Osamu

Liked: Cleanliness, staff & service
The breakfast is superb. The location is a bit off the track. The room charge is reasonable. I’ll be back there.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Sin Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, just 3 mins walk to the shopping street with many restaurants options. The tatami room is very nice! Parking is not quite friendly as it doesn’t allow to drive out once we parked, so please take this into consideration when you book this.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet, had a lot of options to eat from. They also had horse meat ? Yum
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the location, and especially the staff. Most appreciated was the refund for our prepaid nights that we could no longer use due to changes in our schedule in Kumamoto.
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Looooved this place. The staff was amazing and super helpful. The breakfast buffet was the best hotel restaurant I ever been to!! Lots of different food available and super delicious and best of all it’s a cheap option for breakfast before heading out for the day. The room was nice and clean. We had a nice view of the river outside. And super close to the food/shopping area which lets us explore at night without being far. It was a 5 minute walk from the hotel !!
Stayed 3 nights in May 2025
Verified review

8/10 Good

アサヒ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Ka-Chun George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Ming Sang

Above average
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Jinwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Kamri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it! Stamped approval

Booked the no clean service double room and honestly I would do it again! This hotel is close to ginza section, great view of the river. Close to the sakumachi bus terminal only 8 minute walk. Staff is super friendly and helpful. The rooms are wonderful, why are you still reading?!? Book! It’s worth it!
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Kyohei

Liked: Cleanliness, staff & service, property conditions & facilities
i
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Tefeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Am10 check-out time is too early
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time staying at this hotel. We booked the Basic Twin Room. The bathroom is quite old. It was very different to where we stayed in last year (we got a "new" room). I think this needs to be renovated, but the room itself is quite comfy, except the air conditioner. We tried to set the temperature to the lowest with high fan, but the room was still hot and stuffy especially when sleeping. Overall, we were pretty satisfied with the stay. We got a nice view of the river, the hotel was clean, staff were polite and friendly to tourists, breakfast was very good, and is within walking distance to Sakuramachi.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was spacious. The toilet was outside of the bathroom, which was nice. The view of the river that we had was lovely and their elevator was super fast. Amenities were all free at the front. There was coffee in the lobby but we didn’t know it was for us. Nobody explained that. The cups were so tiny though - you needed 3 cups!!! There was a fridge, hairdryer, and a large TV. If you don’t have mobility issues, it’s less than a 10 minute walk to major shopping, which was all under cover. This was lovely because it was pouring down rain the day we arrived. Clearly the local town is very helpful as we were stuck in the rain. A lady pulled over and gave us her personal umbrella because she felt bad that we were struggling to walk from the tran stop to this hotel. It was a bit of a struggle and out of the way, even after taking the tram as close as we could (number 6) The beds were super comfy. It was really updated and the pillows were great as well. It was about a half an hour walk from the station to the hotel if you were up for the walk
Stayed 2 nights in May 2025

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