See all properties

CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property
3.5-star spa hotel near Kumamoto-jo Hall

Choose dates to view prices

Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Public bath
Property entrance
Front of property - evening/night
Lobby
Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

View in a map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Sakura Machi Kumamoto
    ‪4 min walk‬
  • Kumamoto-jo Hall
    ‪6 min walk‬
  • Kumamoto Castle
    ‪12 min walk‬
  • Kumamoto (KMJ)
    ‪22 min drive‬

Room options

View all photos for Private Spa Suite

Private Spa Suite | 1 bedroom, in-room safe, blackout drapes, soundproofing

Private Spa Suite

  • 495 sq ft
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Twin Room with Sofa Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 237 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for King Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

King Room, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

1 bedroom, in-room safe, blackout drapes, soundproofing

Double Room Single Use

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Corner Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Corner Twin Room, Non Smoking

  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Corner Twin, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for King Room Single Use, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

King Room Single Use, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 226 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Triple Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Triple Room, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 323 sq ft
  • Sleeps 5
  • 3 Twin Beds

View all photos for Hollywood Twin Room Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Hollywood Twin Room Non-Smoking

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

1 bedroom, in-room safe, blackout drapes, soundproofing

Corner Twin Room, Non Smoking, (For 3 People Use)

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Superior Corner Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 323 sq ft
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Twin Room, Non Smoking

  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Double Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, soundproofing

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Business Double Room Single Use, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking | 1 bedroom, in-room safe, blackout drapes, soundproofing

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Twin Beds

About the neighborhood

Kumamoto

Chuo Ward stay.Within a 15-minute walk of this Chuo Ward hotel, you'll find Kumamoto-jo Hall and Kumamoto Castle. Sunroad Shinshigai Shopping Street and Shimotori Shopping Arcade are also within half a mile (1 km).

What's nearby

  • Sakura Machi Kumamoto - 4 min walk - 0.3 miles
  • Kumamoto-jo Hall - 6 min walk - 0.3 miles
  • Kumamoto City Hall - 8 min walk - 0.5 miles
  • Kumamoto Castle - 12 min walk - 0.7 miles
  • Kumamoto Station Tourist Information Center - 2 min drive - 1.4 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 50 min drive

Restaurants

  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬2 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk
  • ‪blé blé - ‬1 min walk
  • ‪すき家 - ‬3 min walk

About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5-star spa hotel near Kumamoto-jo Hall
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

This 3.5-star Kumamoto hotel is smoke free.

  • 380 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers 380 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).

Languages

English, Japanese, Korean

Similar properties

Hot springs

Dormy Inn Kumamoto Natural Hot Spring

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,007 reviews
$64 nightly
The price is $73
Aug 31 - Sep 1
Dormy Inn Kumamoto Natural Hot Spring

Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

How close is CANDEO HOTELS KUMAMOTO SHINSHIGAI to the airport?

CANDEO HOTELS KUMAMOTO SHINSHIGAI is 11.6 mi (50-min drive) away from the Kumamoto Airport (KMJ) airport, the closest popular airport to the property.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have an airport shuttle?

Airport shuttle services are not available at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI offer free breakfast?

Free breakfast isn’t provided at CANDEO HOTELS KUMAMOTO SHINSHIGAI, but buffet breakfast is offered for a fee of JPY 2530 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, there is no casino at this hotel.

What time is check-in at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Free parking is not available at this hotel.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have a pool?

CANDEO HOTELS KUMAMOTO SHINSHIGAI does not have a pool.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI have a spa?

Yes, this hotel has a spa.

How close is CANDEO HOTELS KUMAMOTO SHINSHIGAI to downtown Kumamoto?

CANDEO HOTELS KUMAMOTO SHINSHIGAI is 0.1 mi away from Kumamoto.

CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 605 out of 861 reviews
Rating 8 - Good. 183 out of 861 reviews
Rating 6 - Okay. 43 out of 861 reviews
Rating 4 - Poor. 18 out of 861 reviews
Rating 2 - Terrible. 12 out of 861 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

BOJU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cost Performance value is excellent. especially the breakfast is full of variety.
Stayed 1 night in May 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice stay. It had all the basic needs although no coffee. It was conveniently located highly recommended. Note the near by car parks are calculated every 12 hrs, when we parked it was 2400 yen each day.
Stayed 2 nights in May 2025

10/10 Excellent

SUPICHAYA

Stayed 2 nights in May 2025

10/10 Excellent

NAOKO

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

tasuku

Stayed 3 nights in May 2025

8/10 Good

sung ja

Stayed 2 nights in May 2025

10/10 Excellent

EUNSUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Okada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

値段の割に良いホテルです♪

新市街から近くて良いロケーションですね。部屋も清潔で露天風呂もあり最高でした。値段も安くてお値打ちだと、珍しく嫁さんが褒めていましたのでまたよろしくお願いします。ただ立体駐車場の幅が183㎝までで、私の車は入りませんでした。 気さくな駐車場係のおじさんが近隣の安い駐車場を教えてくれたのが良かったです笑
Stayed 1 night in Apr 2025

10/10 Excellent

dong woan

Stayed 2 nights in Apr 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness

Questionable cleanliness but good location

Room was spacious and comfortable but cleanliness is spotty. Found a strand of pubic hair in the shower and a dried up contact lens in the room. Mildew on shower curtain and mold on edge of bathtub. Extra bath towels will not be delivered to your room, you need to collect them from reception. Room slippers are not disposable, so are they clean? Near to main shopping street and has a spa.
Stayed 1 night in Apr 2025

10/10 Excellent

Kimiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location

10/10 Excellent

Wing Wa Phoebe

Stayed 2 nights in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Hiroyuki

Business traveler

快適な宿泊でした。

チェックアウト時忘れ物があったのですが、丁寧にご対応いただき大変助かりました。 ダブルルームでしたが大きい机があり、仕事を普通にできるので助かります。また屋上の大浴場は眺めも良く、清掃も行き届いており快適でした。てきれば、脱衣室に体重計を置いていただけると嬉しいです。
Stayed 2 nights in Apr 2025

10/10 Excellent

Man-chen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have great experience staying in this Hotel. The room is spacious and well designed for 4 people. Enjoyed the roof top Spa , the breakfast bar also serves quality food 💕with great views. We loved the location to the shopping dinning and to Castles as well. Highly recommend to who want to find a place to stay in Kumamoto.
Stayed 1 night in Apr 2025

10/10 Excellent

Hamsa Shijas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. I will go there again
Stayed 1 night in Apr 2025

4/10 Poor

TENG-TING

Stayed 1 night in Apr 2025

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Stacia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can check the washer & dryer status from the tv screens in the room. Spa is open from 3pm to 11am the next day, i.e. overnight
Stayed 1 night in Apr 2025

8/10 Good

HYESUN

Stayed 3 nights in Mar 2025

10/10 Excellent

Fan

Traveled with group
Stayed 4 nights in Mar 2025