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Aparthotel

Portal House Apartments

Property class: 3
3-star aparthotel near Royal Road

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Photo gallery for Portal House Apartments

A street view at dusk with a building featuring multiple windows and a door with a sign.
A hotel room with a sofa, a table with a decorative bowl, a floor lamp, and a balcony with a chair and a table.
A breakfast buffet with various food items, including watermelon, grapes, croissants, and pastries.
A hotel reception area with a wooden reception desk, a plant, and a window with curtains.
A hotel room with a bed, pillows, a vase with flowers, and a wall-mounted lamp.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Outdoor Space
  • 24/7 front desk

Explore the area

View in a map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪3 min walk‬
  • Place, Cloth Hall
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬

Room options

View all photos for Superior Apartment

A modern kitchen with a dining area, a living room with a blue sofa, and a fireplace.

Superior Apartment

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment

A modern living room with a blue sofa, a coffee table, and a TV. There is a skylight above and a kitchen in the background.

Deluxe Apartment

  • City view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with two beds, a dining area, a coffee maker, and a TV.

Standard Room

  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed
  • Free WiFi

View all photos for Junior Apartment

A hotel room with a large bed, wooden wardrobe, and wall-mounted lights.

Junior Apartment

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Senior Apartment

A modern hotel room with a dining area, kitchenette, and a TV mounted on the wall.

Senior Apartment

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed
  • Free WiFi

View all photos for Standard Apartment

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Apartment

  • 419 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Apartment Superior

A hotel room with a large bed, two bedside tables, and a headboard with wall-mounted lights.

Apartment Superior

  • 861 sq ft
  • Sleeps 5
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Apartment Deluxe

A bedroom with a sloped ceiling, a bed with blue bedding, a desk with a chair, and two wall-mounted lamps.

Apartment Deluxe

  • 861 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed
  • Free WiFi

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About the neighborhood

Kraków

Kraków Old Town stay.A stay at this Kraków Old Town aparthotel places you steps from Royal Road and within a 5-minute walk of Main Market Square. St. Mary's Basilica and Cloth Hall are also within half a mile (1 km).
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Main Market Square - 3 min walk - 0.2 miles
  • St. Mary's Basilica - 3 min walk - 0.2 miles
  • Cloth Hall - 5 min walk - 0.3 miles
  • Kraków Barbican - 6 min walk - 0.4 miles

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 36 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪Bierhalle - ‬3 min walk
  • ‪Taj - ‬2 min walk
  • Bania Luka
  • ‪House of Beer - ‬1 min walk

About this property

Portal House Apartments

3-star aparthotel near Royal Road
Free breakfast is served daily. Public spaces have free WiFi. Event space at this aparthotel measures 377 square feet (35 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and a garden are also featured at Portal House Apartments.

This 3-star Kraków aparthotel is smoke free.

  • 20 guestrooms or units
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Buffet breakfast (free)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Elevator
  • No smoking on site
Portal House Apartments offers 20 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • High chair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Bedrooms

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Fees

This property's airport shuttle service fees are based on the number of passengers. From the airport to the hotel, the fees are PLN 170 for 1-3 persons and PLN 200 for 4-7 persons. From the hotel to the airport, the fees are PLN 150 for 1-3 persons and PLN 180 for 4-7 persons.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 200 per vehicle (one-way, maximum occupancy 7)
  • Nearby parking fee: PLN 100 per day (1476 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

How close is Portal House Apartments to the airport?

Portal House Apartments is 10.6 mi (36-min drive) away from the John Paul II - Balice Airport (KRK) airport, the closest popular airport to the property.

How much does it cost to stay at Portal House Apartments?

As of Aug 13, 2026, prices found for a 1-night stay for 2 adults at Portal House Apartments on Aug 30, 2026 start from $136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Portal House Apartments have an airport shuttle?

Portal House Apartments offers an airport shuttle 24 hours a day, on request, for a charge of PLN 200 per vehicle, one-way.

Does Portal House Apartments offer free breakfast?

Portal House Apartments offers free buffet breakfast on weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Portal House Apartments?

No, there is no casino at this aparthotel.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM.

Is there free parking at Portal House Apartments?

Free parking is not available at this aparthotel.

Does Portal House Apartments have a pool?

Portal House Apartments does not have a pool.

Does Portal House Apartments have a spa?

This aparthotel doesn't have a spa, but it does offer sports massages.

How close is Portal House Apartments to downtown Kraków?

Portal House Apartments is 0.2 mi away from Kraków.

Portal House Apartments Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 206 out of 245 reviews
Rating 8 - Good. 34 out of 245 reviews
Rating 6 - Okay. 3 out of 245 reviews
Rating 4 - Poor. 0 out of 245 reviews
Rating 2 - Terrible. 2 out of 245 reviews

10/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Hazel

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location, lovely breakfast
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, check-in, communication, listing accuracy
Great location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Milo

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location near town square.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Rasmus

Liked: Cleanliness, check-in, communication, listing accuracy
Very nice and clean hotel located perfectly in the city centre. Breakfast was great.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, check-in, communication, listing accuracy
clean room, great location hear main square. Good breakfast and very friendly and helpful staff
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, check-in, communication, listing accuracy
excellent location, clean accommodation and good breakfast. Highly recommended
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, check-in, communication, listing accuracy
Great location, nice team, very good breakfast, lots of options. Clean, modern decor and very quiet considering city centre. Would happily visit again 😁
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Sheree

Liked: Cleanliness, check-in, communication, listing accuracy
Breakfast was lovely, different hot items daily, continental was fresh and tasty. Check in was a breeze, check in staff friendly and helpful at all times. Very quiet hotel, you would not know anyone else was staying there.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Gillian Margaret

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms were very clean and comfortable. The staff were all helpful and spoke English fluently. There were shops, restaurants and pubs nearby.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Adrienne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location - walkable to the city square. The staff was friendly and helpful, and the room very clean.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Rosena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place, really close to the main square and the hotel staff were so lovely! The breakfast was great too!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, room comfort, communication
Lovely place, great location
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was exceptional. The room was spacious and clean and quiet. Beds very comfortable. Breakfast was delicious. The apartment was located in a very convenient and central spot but nice and quiet. Would highly recommend.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, communication
Spotlessly clean, perfect location....stay here
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Mykhailo

Liked: Cleanliness, amenities, property conditions & facilities, communication
An exceptionally comfortable stay in Kraków’s Old Town.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious rooms, great location, friendly staff, nice breakfast.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Ken Martin

Liked: Cleanliness, amenities, communication
Good, but the breakfast was very simple
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Gill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, comfortable bed, good choice for breakfast and friendly, helpful staff. Hotel in a quiet street but within 2mins of main square and 10mins from main train station, 25mins from airport. Wouldn't hesitate to recommend and would definitely choose again if returning to Kraków.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and very helpful staff
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Hazel

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Nikki Louise

Liked: Cleanliness, amenities, property conditions & facilities, communication
The deluxe apartment was perfect and spacious. Very clean and staff happy to come in when asked to change towels and clean.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Kurt

Liked: Cleanliness, communication
Very clean, staff very helpful, great location and great breakfast.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Monique

Liked: Cleanliness, room comfort, communication

Great stay, amazing location!

Great stay at Portal. Amazing location, a 3 minute walk to the square. Everything was clean, breakfast was plentiful and the staff was very helpful.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

André

Liked: Cleanliness, communication
Excellent location, nice hotel and staff.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort, communication
Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stayed 3 nights in Sep 2025

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