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Aparthotel

Old Town Residence BIS

3.5 star property
3.5-star aparthotel near Main Market Square

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Photo gallery for Old Town Residence BIS

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior
Front of property
Deluxe Studio Suite, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds
Deluxe Studio Suite, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds
Deluxe Studio Suite, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Air conditioning
  • Laundry
  • Breakfast available
  • Pet friendly

Explore the area

Map
Plac na Groblach 8/4, Kraków, 31-101
  • Royal Road
    ‪5 min walk‬
  • Wawel Castle
    ‪6 min walk‬
  • Main Market Square
    ‪6 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment, 1 Bedroom, City View (number 1)

Comfort Apartment, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Comfort Apartment, 1 Bedroom, City View (number 1)

  • 1 bedroom
  • Sleeps 4

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Deluxe Apartment, 1 Bedroom (number 3)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Kraków

Kraków City Centre stay.Within a 10-minute walk of this Kraków City Centre aparthotel, you'll find Royal Road and Main Market Square. Planty Park and Smok Wawelski Statue are also within half a mile (1 km).
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 5 min walk - 0.3 miles
  • Wawel Castle - 6 min walk - 0.4 miles
  • Main Market Square - 6 min walk - 0.4 miles
  • St. Mary's Basilica - 8 min walk - 0.5 miles
  • Galeria Krakówska - 17 min walk - 0.9 miles

Getting around

  • Turowicza Station - 8 min drive
  • Kurdwanów P+R Station - 8 min drive
  • John Paul II - Balice Airport (KRK) - 18 min drive

Restaurants

  • ‪Groble Restaurant & Bar - ‬3 min walk
  • ‪Wiślany Ogród - ‬17 min walk
  • ‪Liberty Cafe - ‬4 min walk
  • ‪NapNap Cafe - ‬4 min walk
  • ‪Ministerstwo Tajemnic - ‬6 min walk

About this property

Old Town Residence BIS

3.5-star aparthotel near Main Market Square
As a guest of Old Town Residence BIS, you'll find spa services, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Old Town Residence BIS also features laundry facilities, express check-in, and express check-out. For a fee, parking is available.

This 3.5-star Kraków aparthotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • No smoking on site
  • 1 conference room
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, German, Polish, Russian, Spanish, Ukrainian

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Self parking on site (PLN 80 per night)

Family friendly

  • Crib: PLN 50 per stay

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: PLN 35 per person

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 16 units
  • 4 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for PLN 50.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 400.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self parking fee: PLN 80.00 per night
  • Housekeeping fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash. The property is professionally cleaned.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Old Town Residence BIS Apartment Krakow
Old Town Residence BIS Krakow
Old Town Residence BIS Kraków
Old Town Residence BIS Aparthotel
Old Town Residence BIS Aparthotel Kraków

Frequently asked questions

How close is Old Town Residence BIS to the airport?

Old Town Residence BIS is 9.4 mi (18-min drive) away from the John Paul II - Balice Airport (KRK) airport, the closest popular airport to the property.

Does Old Town Residence BIS have an airport shuttle?

Old Town Residence BIS offers an airport shuttle 24 hours a day, on request, for a charge of PLN 120 per vehicle, one-way.

Does Old Town Residence BIS offer free breakfast?

Free breakfast isn’t provided at Old Town Residence BIS, but continental breakfast is offered for a fee of PLN 35 per person. It's available every day from 8 AM to 10:30 AM.

Is there a casino at Old Town Residence BIS?

No, there is no casino at this aparthotel.

What time is check-in at Old Town Residence BIS?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

Is there free parking at Old Town Residence BIS?

Free parking is not available at this aparthotel. Self parking is available for PLN 80.00 per night.

Does Old Town Residence BIS have a pool?

Old Town Residence BIS does not have a pool.

Does Old Town Residence BIS have a spa?

This aparthotel doesn't have a spa, but it does offer massages.

How close is Old Town Residence BIS to downtown Kraków?

Old Town Residence BIS is 0.4 mi away from Kraków.

Old Town Residence BIS Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 57 out of 144 reviews
Rating 8 - Good. 62 out of 144 reviews
Rating 6 - Okay. 16 out of 144 reviews
Rating 4 - Poor. 6 out of 144 reviews
Rating 2 - Terrible. 3 out of 144 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Rochette

Liked: Cleanliness, room comfort

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024

8/10 Good

Bethany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Gillian

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024

8/10 Good

Heather

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Peter

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, room comfort
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024

8/10 Good

Zoe

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Przemyslaw

Traveled with family
Liked: Cleanliness, room comfort
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024

2/10 Terrible

Sarah, Guttenberg

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit
Stayed 5 nights in Jul 2024

10/10 Excellent

Danit

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Samuel

Stayed 1 night in Jul 2024

2/10 Terrible

Monika

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024

8/10 Good

adam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

4/10 Poor

Ralph

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024

4/10 Poor

Sergii

Traveled with family
Liked: Cleanliness
Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daria

Liked: Cleanliness, amenities, property conditions & facilities
Pobyt w Old Town Residence BIS to prawdziwa przyjemność. POLECAM. Super lokalizacja i standard. D
Stayed 3 nights in Dec 2023

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities
Great place

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rakesh

Liked: Cleanliness

great place to stay

Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

sharon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Tunay

Traveled with partner
Disliked: Amenities
Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.
Stayed 5 nights in May 2023

8/10 Good

Mateusz

Liked: Cleanliness, property conditions & facilities
This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again!
Stayed 2 nights in May 2023