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The Imperial Hotel

2.0 star property
Hotel perfectly located for exploring Kluang

Choose dates to view prices

Photo gallery for The Imperial Hotel

Exterior
Minibar, in-room safe, desk, iron/ironing board
Concierge desk
Shower, free toiletries, hair dryer, slippers
Minibar, in-room safe, desk, iron/ironing board
Reviews
8.2

Very good

Popular amenities

  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the neighborhood

Map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000
  • Popular LocationKluang Mall11 min walk
  • Popular LocationKluang Country Club3 min drive
  • Popular LocationGunung Lambak6 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)64 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, iron/ironing board

Family Room

  • 269 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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includes taxes & fees
May 25 - May 26
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About the neighborhood

Kluang

City center stay.You'll be steps from Sungai Yong Waterfalls and within a 15-minute walk of Kluang Mall. Also, Kluang Country Club is within 2 miles (3 km) and Gunung Lambak is within 6 miles (10 km).

What's nearby

  • Sungai Yong Waterfalls - 2 min walk
  • Kluang Mall - 11 min walk
  • Kluang Country Club - 3 min drive
  • Gunung Lambak - 6 min drive
  • Kluang Stadium - 7 min drive

Getting around

  • Kluang Station - 6 min walk
  • Senai International Airport (JHB) - 64 min drive

Restaurants

  • Ngepot Kabin - 3 min walk
  • McDonald's - 1 min walk
  • Restoran Tepi Sungai Jamilah - 2 min walk
  • Fendy's Burger - 3 min walk
  • City Food Court - 3 min walk

About this property

The Imperial Hotel

Hotel perfectly located for exploring Kluang
The Imperial Hotel offers its guests complimentary newspapers in the lobby, express check-out, and a front-desk safe. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.
  • 1 building
  • 24 guestrooms or units
  • 4 levels
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
The Imperial Hotel offers 24 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Imperial Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 50 per accommodation

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

How close is The Imperial Hotel to the airport?

The Imperial Hotel is 57.5 mi (64-min drive) away from the Senai International Airport (JHB) airport, the closest popular airport to the property.

How much does it cost to stay at The Imperial Hotel?

As of May 11, 2024, prices found for a 1-night stay for 2 adults at The Imperial Hotel on May 12, 2024 start from $24.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Imperial Hotel have an airport shuttle?

Airport shuttle services are not available at The Imperial Hotel.

Does The Imperial Hotel offer free breakfast?

The Imperial Hotel does not offer free breakfast.

Is there a casino at The Imperial Hotel?

No, there is no casino at this hotel.

What time is check-in at The Imperial Hotel?

Check-in start time: 2 PM; Check-in end time: 11:30 AM.

Is there free parking at The Imperial Hotel?

This hotel offers free self parking.

Does The Imperial Hotel have a pool?

The Imperial Hotel does not have a pool.

Does The Imperial Hotel have a spa?

There are no spa services available at this hotel.

How close is The Imperial Hotel to downtown Kluang?

The Imperial Hotel is 3.8 mi away from Kluang.

The Imperial Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 67 reviews" "
Rating 8 - Good. 35 out of 67 reviews" "
Rating 6 - Okay. 9 out of 67 reviews" "
Rating 4 - Poor. 0 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Stayed 1 night in Jan 2024

8/10 Good

kok ling

Stayed 1 night in Sep 2023

8/10 Good

Choon Leong

Stayed 1 night in Sep 2023

6/10 Okay

Lim

Traveled with family
Liked: Staff & service
centralize
Stayed 1 night in Apr 2023

10/10 Excellent

Chin Thiam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Stayed 2 nights in Dec 2022

8/10 Good

Wei Foon

Stayed 1 night in Jan 2023

10/10 Excellent

Foo Siew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Conveniently located
Stayed 3 nights in Jan 2023

10/10 Excellent

Hoong Wai

Stayed 1 night in Dec 2022

8/10 Good

Anthony

Stayed 1 night in Aug 2022