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"Staff friendliness and accommodating. We came school holiday period and found it very busy . Construction near so noisy plus cloudy wrong time of yea ... " More

By a verified traveler on Fri 20 Dec 2019

Hotel Description

Family-friendly 5-star hotel near Skytropolis Indoor Theme Park

In shopping district

You'll find SkyAvenue and Skytropolis Indoor Theme Park within 3 miles (5 km) of this hotel. Arena of Stars and Chin Swee Cave Temple are also within 6 miles (10 km).

Multiple dining options

This luxury hotel includes 3 restaurants, an indoor pool, and a fitness center. Bring the family and enjoy the children's pool, playground, and arcade/game room. Guests will appreciate free perks like free self parking and WiFi in public areas.

Free WiFi, LCD TVs

The 500 guestrooms feature free WiFi, LCD TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Room service, rainfall showerheads, and coffee/tea makers are also available.

Suite, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Grand Ion Delemen Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Grand Ion Delemen Hotel

Everyone (1) Couples (1)
4 out of 5
Staff friendliness and accommodating. We came school holiday period and found it very busy . Construction near so noisy plus cloudy wrong time of year. But overall it is a nice set up. Very kid friendly facilities.

Posted by , from Australia on Dec 20, 2019

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Comment from Hotel Management

Dec 24, 2019 by Jack Lim

Dear Andrew, Thank you for reviewing our property. We are delighted to read that the hotel has generally met all your expectations and it seems like you had a fabulous time staying with us and exploring what Genting Highlands has to offer. We hope your next visit will be as pleasant as the previous one. Pertaining to the on-going nearby construction, as we are striving to give all the best we have, hence we are continuously upgrading the hotel services to cater more staycation of our guests! we look forward to seeing you again. Sincerely, Jack Lim General Manager

1 out of 5
very old building, old exteriors, old interiors. view from balcony is nice. I dont know why they are not renovating this potentially very nice hotel.

Posted by , from Singapore on May 21, 2018

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Comment from Hotel Management

May 28, 2018 by GM

Dear Mohit thank you for your remarks. Happy to see that you enjoyed your stay. The exterior of the Hotel is exposed to severe weather and therefore Fungus grows faster at this altitude level . However we are in the midst of cleaning the exterior and do some refurbishing work for the rooms Thank you Dato Franz Swoboda General Manager Grand Ion Delemen Hotel Genting Highlands

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Shuttle services

Property Features

Grand Ion Delemen Hotel offers its guests an indoor pool, a fitness center, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 4896 square feet (455 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and concierge services are also featured at the luxury Grand Ion Delemen Hotel. An airport shuttle (available on request) is available for a fee. Self parking is free. This 5-star Genting Highlands hotel is smoke free.

  • 500 guestrooms or units
  • 3 dining venues
  • 4896 sq ft of conference space
  • 455 sq m of conference space
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (117.5 km / 73 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Ion Delemen Hotel offers 500 air-conditioned accommodations with safes and complimentary bottled water. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.

Hugo's In The Sky - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Kembali Kitchen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fairy Tales - This café serves dinner and light fare. Reservations are required. Open daily.

Dinetopia - Onsite fine-dining restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails on site
  • Ziplining on site
  • Playground on site
  • Rock climbing on site
  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Ion Delemen Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Late check-out may be available on request (surcharge).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • One child stays free
  • Car recommended
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe & Clean (Malaysia)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: MYR 30 for adults and MYR 15 for children (approximately)
  • Airport shuttle fee: MYR 280 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Ion Delemen Hotel Genting Highlands
  • Grand Ion Delemen Genting Highlands
  • Grand Ion Delemen
  • Ion lemen Genting Highlands
  • Grand Ion Delemen Hotel Hotel
  • Grand Ion Delemen Hotel Genting Highlands
  • Grand Ion Delemen Hotel Hotel Genting Highlands

You should know

  • Grand Ion Delemen Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 11:00 AM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.