In shopping district
You'll find SkyAvenue and Skytropolis Indoor Theme Park within 3 miles (5 km) of this hotel. Arena of Stars and Chin Swee Cave Temple are also within 6 miles (10 km).
This hotel features an indoor pool, a gym, and a restaurant. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Guests will appreciate free perks like free self parking and WiFi in public areas.
Free WiFi, LCD TVs
The 611 guestrooms feature free WiFi, LCD TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Room service, rainfall showerheads, and coffee/tea makers are also available.
Dec 24, 2019 by Jack Lim
Dear Andrew, Thank you for reviewing our property. We are delighted to read that the hotel has generally met all your expectations and it seems like you had a fabulous time staying with us and exploring what Genting Highlands has to offer. We hope your next visit will be as pleasant as the previous one. Pertaining to the on-going nearby construction, as we are striving to give all the best we have, hence we are continuously upgrading the hotel services to cater more staycation of our guests! we look forward to seeing you again. Sincerely, Jack Lim General Manager
May 28, 2018 by GM
Dear Mohit thank you for your remarks. Happy to see that you enjoyed your stay. The exterior of the Hotel is exposed to severe weather and therefore Fungus grows faster at this altitude level . However we are in the midst of cleaning the exterior and do some refurbishing work for the rooms Thank you Dato Franz Swoboda General Manager Grand Ion Delemen Hotel Genting Highlands
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
Grand Ion Delemen Hotel offers its guests a children's pool, an indoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 4896 square feet (455 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and a garden are also featured at the luxury Grand Ion Delemen Hotel. An airport shuttle (available on request) is available for a fee. Self parking is free. This 5-star Genting Highlands hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Grand Ion Delemen Hotel offers 611 air-conditioned accommodations with safes and complimentary bottled water. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.
For a fee, guests can enjoy to-go breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.
Hugo's In The Sky - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.
Kembali Kitchen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.
Fairy Tales - This café serves dinner and light fare. Reservations are required. Open daily.
Dinetopia - Onsite fine-dining restaurant. Open daily.
Room service (during limited hours) is available.
An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Late check-out may be available on request (surcharge).
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.