4/10 Poor
Anthony
Traveled with partner
Jul 22, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My boyfriend & I stayed in this hotel because it was close to the hospital in preparation for a surgery. The entire hotel smelled of old water like it recently flooded. The room looked nothing like the photo with water damage on the ceiling & paint chipped walls. We were on the third floor. There was a roach on top of the mirror upon entering the room. It was not the standard Texas water bug roach. It was the small dirty roach kind with an egg sticking out the back of it. We were scared to place our belongings on the dresser in fear of a roach climbing into our stuff. The staff moved us to the other building since both Palacio properties were in the same location, signature & boutique. They were very accommodating, no issues. The second building, boutique- smelled the same but at least we got a king size bed. The previous location, signature- we had two queen size beds & placed our things on the other bed. We checked in at 1am 07/16/25 to signature & checked out at 11am 7/18/25 from boutique. We told ourselves next time we’re in a crunch, we will pay a bit more to stay at the Sheraton down the street. You pay for what you get. It was under $60 a night.
Anthony
Stayed 2 nights in Jul 2025