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"Loved that it is a new hotel with high end finishes and electronics' accessibilty. However, the pool was dirty and cloudy. It looked unsanitary, so we ... " More

By a verified traveler on Tue 08 Oct 2019

Hotel Description

Hotel near Western Michigan University in Kalamazoo

In Kalamazoo

Within 6 miles (10 km) of this hotel, you'll find Kalamazoo College and Western Michigan University. Kalamazoo Valley Museum and Kalamazoo Institute of Arts are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like self-serve breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 105 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, hair dryers, and safes.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$80* Per night/room Mar 11 - Mar 12

Standard Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Mobility, Bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Corner (Mobility, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Twin Bed, Accessible (Mobility)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Holiday Inn Express and Suites Kalamazoo West ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express and Suites Kalamazoo West

Everyone (1) Couples (1) Family (7)
1 out of 5
Everything about our stay was frustrating. The entire floor smelled of weed and there was non stop partying and fighting in the hallways.

Posted by on Jan 4, 2021

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3 out of 5
Loved that it is a new hotel with high end finishes and electronics' accessibilty. However, the pool was dirty and cloudy. It looked unsanitary, so we decided against swimming. Our bathroom was also dirty. Floors were not clean, no soap in bathroom, and it still had drywall dust from when they opened a year old ago along the floor baseboards. Although i reported my concerns about the cleaniness, no one seemed to actually be concerned and no compensation was given. Unfortunate, as the location and overall esthetics are great.

Posted by on Oct 8, 2019

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5 out of 5
The property is new and clean. The staff was friendly.

Posted by on Sep 28, 2019

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5 out of 5
Very new. Very clean. Pool a bit small. Breakfast adequate.

Posted by on Sep 24, 2019

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5 out of 5
After reading all the reviews I decided to stay at this location. The reviews were mostly accurate. It is very hard to find. We drove around for roughly 20 minutes trying to find the hotel... we could see it, but there is a lot of construction going on and there were no signs saying turn here! It is also accurate to say that g p s does not pick up how to arrive on the location because of how new it is. However, the staff as mentioned in all reviews were wonderful! Very polite and helpful! The hotel was very clean and new! I will definitely stay here again and they are building a larger Holiday Inn on the premise! In recent reviews it also stated the thin walls. This was also true however was very brief and not an issue for us on this stay! The positives definitely out weighed any negatives stated by others!

Posted by on Jun 6, 2019

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4 out of 5
It was a very clean and friendly staff at hotel. The breakfast was good and hot and refreshed all the time. Pool was very cold, and there was no hot tub.

Posted by on Apr 1, 2019

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4 out of 5
Brand-new facility off of Rte 131 north in Kalamazoo. Great staff, room, shower, bed, breakfast. However, why it didn't get a five-star was because it is almost IMPOSSIBLE to find. Not only is it not on ANY GPS, none of the roads that lead to it are marked in any way, shape, or form. The staff is aware of the problem and are trying to resolve it. We found it by luck! Please call the hotel ahead of time for more complete directions.

Posted by , from Illinois on Nov 5, 2018

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Comment from Hotel Management

Nov 8, 2018 by Andrea Caron-McMillan General Manager

Thank you for the wonderful feedback on your recent stay with us. I totally understand that we are hard to find we are trying to work with google to get us on the map and we are fighting with the township we are in to get a sign and we have had no luck. We hope that you come back and stay with us again when your travels bring you back to the Kalamazoo area.

About the Holiday Inn Express and Suites Kalamazoo West

Location 1315 Westgate Drive, Kalamazoo, MI 49009

Renovations + Closures

The following facilities or services will be unavailable from February 1 2021 to February 26 2021 (dates subject to change):

  • Swimming pool

Property Features

Holiday Inn Express and Suites Kalamazoo West offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 1001 square feet (93 square meters) and includes conference space. The business-friendly Holiday Inn Express and Suites Kalamazoo West also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This Kalamazoo hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • 1001 sq ft of conference space
  • 93 sq m of conference space
  • Breakfast available (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Kalamazoo Transportation Center (8 km / 5 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express and Suites Kalamazoo West offers 105 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 50-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Kalamazoo West Hotel
  • Holiday Inn Express Kalamazoo West
  • Inn Express Kalamazoo West
  • Holiday Inn Express Suites Kalamazoo West
  • Express Suites Kalamazoo West
  • Holiday Inn Express and Suites Kalamazoo West Hotel
  • Holiday Inn Express and Suites Kalamazoo West Kalamazoo
  • Holiday Inn Express and Suites Kalamazoo West Hotel Kalamazoo

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.