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"Very accommodating, excellent breakfast , very nice room " More

By a verified traveler on Tue 26 Oct 2021

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Hotel Description

Jacksonville hotel in West Jacksonville area

West Jacksonville stay

Your stay at this West Jacksonville hotel places you within 6 miles (10 km) of Normandy Mall Shopping Center and Jacksonville Farmers Market. St. Paul AME Church and Crystal Springs Park are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Suite, 1 King Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$132* Per night/room Oct 31 - Nov 1

Suite, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Suites West Jacksonville ratings based on 11 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Suites West Jacksonville

Everyone (4) Couples (1) Family (3)
5 out of 5
Very accommodating, excellent breakfast , very nice room

Posted by , from Bullhead City on Oct 26, 2021

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Comment from Hotel Management

Oct 26, 2021 by SP

Jeannine, it was our pleasure hosting you, and we appreciate you taking the time to mention how much you enjoyed staying with us at Comfort Suites West Jacksonville. We look forward to having another opportunity to welcome you in the future. Warm Regards, General Manager

1 out of 5
Horrible service. The front desk clerk left the building and the front desk unattended. The pullout was broken, folded up on my kids. We were told they all work like that. Very dirty and everything smelled like an ashtray. We were told we would be reimbursed for our stay, but of course, that has not happened. Very bad experience

Posted by on Feb 4, 2020

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4 out of 5

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 31, 2020 by c

Thank you for staying with us. We are happy to see that you enjoyed your stay with us. Sincerely Comfort Suites

5 out of 5
Everything was perfect Staff was excellent Rooms was big and roomy

Posted by on Jul 28, 2019

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2 out of 5
They lost my reservation, the elevator was broken, my door key didn’t work. The staff was helpful, polite, competent.

Posted by on Jul 20, 2019

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5 out of 5
We had a pleasant overnight stay with the exception of the wet carpet under the window/ac and the long wait for hot water in the shower (in the morning).

Posted by on Jul 11, 2019

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3 out of 5
The exterior is very dated - it was a relief to walk inside and see a few modern updates. Breakfast was great. But overall I think the rooms are overpriced.

Posted by on May 6, 2019

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Comment from Hotel Management

Jul 2, 2019 by Roxie Sorrells

Thank you for your review

1 out of 5
Pros: Nice lemon water in the lobby Attractive room and bathroom, though the bathroom plaster had some holes kicked in it Breakfast did contain protein, though it was not very appealing We got to go to our room right away, although everyone else checking in around us had to wait for hours Our room appeared clean enough Cons: Where to begin! 1. I picked this property over others with the same price and better ratings because there were going to be five of us, and we needed four beds. This one offers sofa beds and says that rollaway beds are available upon request. I requested one about two weeks before our stay. When we got there, they didn’t seem to know anything about my request, but said that they would send up a bed. We were relieved to see that the room was roomy and comfortable looking. After an attempted swim (frigid water, and I’m from Maine) we trooped upstairs (the lobby and hallways smelled like smoke or old socks) and put our autistic son, who had been having conniptions all day, to bed.

Posted by on Mar 11, 2019

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Comment from Hotel Management

Apr 29, 2019 by Roxie Sorrells

Thank you for your review!

5 out of 5
Enjoyed my stay. Great breakfast, friendly staff, close to event I was attending. Room clean. Bathroom had an odor like stale water.

Posted by on Sep 18, 2018

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Comment from Hotel Management

Sep 29, 2018 by Roxie Sorrells

Thank you for your review. Hope to see you soon!

4 out of 5

Large, very comfortable room.

Pros: Clean, modern design. Well appointed.
Cons: Not sure what can be done. I did not like the "Hubs" (grouping the rooms in 4's). Noisy hallway with our neighbors talking and doors slamming.
Location: Do not know, was only there for the night to see family.
Was very happy with the comfort and spacious room.

Posted by , from Tampa on Aug 25, 2015

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About the Comfort Suites West Jacksonville

Location 7019 Commonwealth Ave, Jacksonville, FL 32220

Property Features

Comfort Suites West Jacksonville offers its guests an outdoor pool and a 24-hour health club. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is available daily. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Comfort Suites West Jacksonville. Limited free parking is available on a first-come, first-served basis. This Jacksonville hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Train station: Jacksonville Station (9.1 km / 5.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites West Jacksonville offers 64 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Premium cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Bathrooms are partially open
  • Sitting area
  • Deep soaking tub
  • Television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Jet skiing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time ends at 3:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 20

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Commonwealth
  • Comfort Suites Commonwealth Hotel
  • Comfort Suites Commonwealth Hotel Jacksonville
  • Comfort Suites Commonwealth Jacksonville
  • Comfort Suites West Jacksonville Hotel
  • Hotel Comfort Suites West Jacksonville Jacksonville
  • Jacksonville Comfort Suites West Jacksonville Hotel
  • Hotel Comfort Suites West Jacksonville
  • Comfort Suites West Jacksonville Jacksonville
  • Comfort Suites Commonwealth
  • Comfort Suites Hotel
  • Comfort Suites
  • Comfort Suites West Jacksonville Hotel
  • Comfort Suites West Jacksonville Jacksonville
  • Comfort Suites West Jacksonville Hotel Jacksonville

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.