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The Westin Jackson

4-star property
407 South Congress Street, Jackson, MS 1-855-201-7819
4.6 out of 5
Exceptional!
See all 11 travelocity Reviews

"The rooms were nice, clean and quiet. The bed and pillows were not that comfortable. We felt safe there and the valets were very nice. " More

By a verified traveler on Wed 28 Aug 2019

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Hotel Description

4-star spa hotel in Downtown Jackson

Heart of Jackson

Within a 10-minute walk of this Downtown Jackson hotel, you'll find Metro Jackson Chamber of Commerce and Mississippi Governor's Mansion. Russell C Davis Planetarium and Mississippi Museum of Art are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, express check-in, and valet parking. Enjoy the gym and perks like free self parking.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$195* Per night/room Oct 15 - Oct 16

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Westin Jackson ratings based on 11 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Jackson

Everyone (9) Couples (2) Family (2)
5 out of 5

Posted by on Aug 12, 2023

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Comment from Hotel Management

Sep 1, 2023 by David

Thank you for your response as we appreciate you so very much for taking the time. We are elated to hear that you enjoyed your stay with us and look forward to hopefully seeing you and yours again in the near future!

4 out of 5

Posted by on May 17, 2021

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5 out of 5

Posted by on May 16, 2021

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5 out of 5

Posted by on Mar 15, 2021

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5 out of 5

Posted by on Aug 22, 2020

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5 out of 5
The rooms were nice, clean and quiet. The bed and pillows were not that comfortable. We felt safe there and the valets were very nice.

Posted by on Aug 28, 2019

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Comment from Hotel Management

Aug 28, 2019 by Jalesia

Thank you for the 5-star review of The Westin Jackson! We appreciate your comments and we apologize that are Westin Heavenly bed and pillows did not meet your standards. We know you have many options and we thank you for choosing The Westin Jackson.

2 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 26, 2019 by Jalesia

Thank you for taking the time to review your recent stay with The Westin Jackson. We apologize for not meeting your expectations as well as our own. We pride ourselves on delivering a quality stay with extraordinary customer service. We hope we can redeem your experience and that you choose us again in the future. Thank you!

5 out of 5
Enjoyed it. Comfortable room. Staff was unflappable and gracious. Thanks.

Posted by on Apr 21, 2019

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5 out of 5

Posted by on Mar 21, 2019

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5 out of 5
Great room, but the pillows were way too soft. The hotel was very nice and very clean.

Posted by on Mar 3, 2019

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About the The Westin Jackson

Location 407 South Congress Street, Jackson, MS 39201

Property Features

The Westin Jackson offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. A business center and 11 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. The business-friendly The Westin Jackson also features spa services, concierge services, and laundry facilities. Self parking is free. This 4-star Jackson hotel is smoke free.

  • 203 guestrooms or units
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Internet access - wireless

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Jackson Station (1.1 km / 0.7 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Westin Jackson offers 203 accommodations with iPod docking stations and minibars. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Jackson hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining
  • LED television
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Estelle Wine Bar/Bistro - This bistro specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Spa Services

Soul Spa has 7 treatment rooms. Services include facials and body treatments. The spa is equipped with a spa tub. The spa is open select days.

  • Body treatments
  • Facial treatments
  • Spa tub in spa
  • Number of treatment rooms 7
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5–50 per person
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 22 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Jackson Hotel
  • Westin Jackson
  • The Westin Jackson Hotel
  • The Westin Jackson Jackson
  • The Westin Jackson Hotel Jackson

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.