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"Convenient to JSU, great happy hour food and drinks, great staff, comfortable room. Nothing much to do outside of hotel within walking distance. " More

By a verified traveler on Mon 18 Nov 2019

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Hotel Description

3-star hotel near Jackson Convention Complex

City center stay

A stay at this Downtown Jackson hotel places you within half a mile (1 km) of Jackson Convention Complex and 2 miles (3 km) of Mississippi State Capitol. Mississippi State Fairgrounds and Mississippi Coliseum are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 186 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs. Room service, coffee/tea makers, and hair dryers are also available.

King bed evolution room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$100* Per night/room May 29 - May 30

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

King bed bedroom suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two queens evolution room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Jackson Downtown ratings based on 21 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Jackson Downtown

Everyone (11) Couples (3) Family (5)
1 out of 5
The staff were not helpful. The rooms were filthy and the heat did not work. I was put in two different rooms and both were filthy and the heat didnt work. I had to check out 30 min after i checked in because of these issues. And the hotel is refusing to refund my money.

Posted by on Jan 26, 2022

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1 out of 5
Travelocity messed up my reservation and it took hours to check in!

Posted by on Jan 11, 2022

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1 out of 5

Posted by on Oct 26, 2021

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1 out of 5
They said they did not have our reservation. They were very rude and unhelpful.

Posted by on Jul 12, 2021

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1 out of 5
I didn’t actually get to stay there, because they overbooked the hotel. We had an event there. I reserved my room months in advance, but when I tried to check in I found out they had overbooked the room. They did that to a LOT of folks that day. I don’t know if that is a common occurrence or if it is just because of the event. Also, they wouldn’t turn the air down for our event, so even our judges who were just sitting still were pretty sweaty at the end of the event. It’s a nice hotel, it just seems to have bad management.

Posted by on Jul 1, 2021

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5 out of 5

Posted by on Jun 6, 2021

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5 out of 5

Posted by on Jun 10, 2020

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1 out of 5
I did not stay there. Nor anywhere in Mississippi!

Posted by on Mar 2, 2020

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4 out of 5
Convenient to JSU, great happy hour food and drinks, great staff, comfortable room. Nothing much to do outside of hotel within walking distance.

Posted by on Nov 18, 2019

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1 out of 5
nothing. Each employee keep trying to overcharge and make mistakes. reckless attitudes.

Posted by on Jul 22, 2019

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About the Hilton Garden Inn Jackson Downtown

Location 235 W Capitol St, Jackson, MS 39201

Property Features

Hilton Garden Inn Jackson Downtown offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. The business-friendly Hilton Garden Inn Jackson Downtown also features complimentary newspapers in the lobby, a fireplace in the lobby, and laundry facilities. For a fee, parking is available. This 3-star Jackson hotel is smoke free.

  • 1 building
  • 186 guestrooms or units
  • 6 levels
  • Built in 1923
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Jackson Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy self-serve breakfast daily from 6:00 AM to noon.

Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: USD 14.95 for adults and USD 9.95 for children (approximately)
  • Valet parking fee: USD 20.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Jackson Downtown
  • Hilton Garden Inn Jackson Downtown
  • Hilton Garden Inn Jackson Downtown Hotel
  • Hilton Garn Inn Jackson Hotel
  • Hilton Garden Inn Jackson Downtown Hotel Jackson
  • Hilton Jackson Jackson
  • Hilton Garden Inn Jackson Downtown Hotel
  • Hilton Garden Inn Jackson Downtown Jackson
  • Hilton Garden Inn Jackson Downtown Hotel Jackson

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.