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The Guesthouse by the Hey Hotel

3.0 star property
3-star hotel near Lake Brienz, connected to a rail/subway station

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Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Daily buffet breakfast (CHF 25 per person)
Standard Double Room | Bathroom | Towels
Family Quadruple Room | Bathroom | Towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    ‪2 min walk‬
  • Mystery Rooms
    ‪8 min walk‬
  • Interlaken Casino
    ‪8 min walk‬
  • Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Family Quadruple Room

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.0 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Standard Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

About the neighborhood

Interlaken

Central Interlaken stay.With a stay at this Central Interlaken hotel, you'll be steps from Hoeheweg and Kunsthaus Interlaken. Alpine Garden and Interlaken Casino are also within half a mile (1 km).

What's nearby

  • Hoeheweg - 2 min walk - 0.1 miles
  • Alpine Garden - 5 min walk - 0.3 miles
  • Mystery Rooms - 8 min walk - 0.5 miles
  • Interlaken Casino - 8 min walk - 0.5 miles
  • Interlaken Ost Ferry Terminal - 17 min walk - 1.0 mile

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Schuh - Grand Restaurant - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Layali Beirut - ‬3 min walk
  • ‪Hotel Metropol - ‬3 min walk

About this property

The Guesthouse by the Hey Hotel

3-star hotel near Lake Brienz, connected to a rail/subway station
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. Ski storage, tour/ticket assistance, and a front-desk safe are also featured at The Guesthouse by the Hey Hotel.
  • 60 guestrooms or units
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Bar or lounge
  • Dining venue
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Similar properties

Front of property

Hotel Toscana

  • Free WiFi
  • Parking available
  • Laundry
  • Housekeeping
3.3 out of 5, 568 reviews
$164 nightly
The price is $179
Oct 26 - Oct 27
Total with taxes and fees
Hotel Toscana

Property amenities

Family friendly

  • High chair
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Frequently asked questions

How close is The Guesthouse by the Hey Hotel to the airport?

The Guesthouse by the Hey Hotel is 31.7 mi (42-min drive) away from the Bern (BRN-Belp) airport, the closest popular airport to the property.

Does The Guesthouse by the Hey Hotel have an airport shuttle?

Airport shuttle services are not available at The Guesthouse by the Hey Hotel.

Does The Guesthouse by the Hey Hotel offer free breakfast?

Free breakfast isn’t provided at The Guesthouse by the Hey Hotel, but buffet breakfast is offered for a fee of CHF 25 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at The Guesthouse by the Hey Hotel?

No, there is no casino at this hotel, but Interlaken Casino (7-min walk) is nearby.

What time is check-in at The Guesthouse by the Hey Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Guesthouse by the Hey Hotel?

Free parking is not available at this hotel.

Does The Guesthouse by the Hey Hotel have a pool?

The Guesthouse by the Hey Hotel does not have a pool.

Does The Guesthouse by the Hey Hotel have a restaurant?

Yes, there is a restaurant on site.

Does The Guesthouse by the Hey Hotel have a spa?

There are no spa services available at this hotel.

How close is The Guesthouse by the Hey Hotel to downtown Interlaken?

The Guesthouse by the Hey Hotel is 0.1 mi away from Interlaken.

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 116 out of 327 reviews
Rating 8 - Good. 101 out of 327 reviews
Rating 6 - Okay. 50 out of 327 reviews
Rating 4 - Poor. 36 out of 327 reviews
Rating 2 - Terrible. 24 out of 327 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jul 2025

8/10 Good

David, Durham

Traveled with partner
Liked: Cleanliness, amenities
Received an upgrade. Room was okay. This is a budget hotel but we were only there for one night.
Stayed 1 night in Jul 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near interlaken West, excellent bus system that is free locally. Clean. Will be hot if it’s a warm night! Just has a fan.
Stayed 1 night in Jun 2025

8/10 Good

Maartje

Clean room
Stayed 2 nights in Jun 2025

10/10 Excellent

PALLAB

Stayed 2 nights in Jun 2025

6/10 Okay

Deadra

Traveled with family
Liked: Cleanliness
The property was great. Convenient location. However, it was extremely hot in the room. We had to ask for additional fans which did not do a whole lot to cool it down. If you are staying when it is cool outside, then this is a perfect location.
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Stayed 3 nights in Jun 2025

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrific Location

We had a speedy checkin with welcoming reception staff. The hotel location was ideal for our short stay in Interlaken. The room was basic but comfortable and clean. Although the rooms are not air-conditioned we appreciated the provision of a fan in the room. We're happy to recommend based on our experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Jagadesh

Liked: Cleanliness
Room was clean
Stayed 1 night in May 2025

6/10 Okay

michele

Traveled with family
Liked: Cleanliness
The hotel was nice got very hot and only supplied a fan. Overall location was good.
Stayed 1 night in Jun 2025

8/10 Good

michele

Stayed 1 night in May 2025

4/10 Poor

Aster

Traveled with family
Disliked: Amenities
No hot water or coffee maker in the room
Stayed 4 nights in May 2025

10/10 Excellent

Rima Amena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nathan

Stayed 2 nights in May 2025

6/10 Okay

Vincent

Traveled with partner
Liked: Cleanliness, staff & service
Overall okay. Just lack of some facilities and need to get from another hotel building.
Stayed 1 night in May 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Yan-Yue

Liked: Staff & service
I experienced an ant problem while staying at the Guesthouse. The staff were extremely kind and helpful, and moved us to another room in the Guesthouse but we experienced the same problem. After the second instance, they moved us into the main Hey Hotel. I would not recommend staying at the Guesthouse, but I would recommend staying at the Hey Hotel! The main hotel is clean, has air-conditioning, and is spacious. The Guesthouse is located behind the Hey Hotel so both their locations are great - walkable to Interlaken OST and Interlaken West station! The staff are also extremely kind, friendly, and accommodating :) The hotel also provides the free transit card in Interlaken if you ask for it. If I go back, I would stay at the Hey Hotel again, just not the Guesthouse.
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To be exact, this review should really be for the Hey Hotel as I got upgraded to a family room, which was a pleasant surprise. Long story short, I originally had a reservation at an apartment but as I misunderstood the check-in time, I had to scramble to book one night stay at The Guesthouse since we arrived late at around 11pm. The Guesthouse/Hey Hotel is probably the one of the very few that could accommodate late check-in. My family was pleasantly surprised to be informed by Arnis that we got upgraded. As it was quite late at night already and we have been on the train pretty much whole day, this was certainly a much welcomed gesture. The room was very spacious and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Genevie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and modern appeal. Checkin was easy and the staff was very pleasant.
Stayed 3 nights in Apr 2025

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Vasili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of Interlaken, convenient and good price, very nice staff
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nicely renovated but service needs improvement

The bad: No fridge in the room. No air conditioning in room but floor is heated. Our room came with no breakfast and we were told by front desk to head to restaurant for breakfast and pay CHF 25 during checkout, but restaurant insisted that we pay at front desk first, and when we went down to the front desk, we were told again to pay during check out. We gave up having breakfast eventually. Then we got locked out of our room and only got resolved after 2 trips to the front desk in the building opposite. The good: Newly renovated 2 years ago, so rooms are nice and neat. Location is tucked in the middle of Interlaken West and Ost Train station with lots of shops and amenities, just a tad overly touristy. Thumbs up to Mr. Fablo for being patient, kind and empathetic despite the multiple hiccups.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2024