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Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

4.5 star property
4.5-star beachfront property near Tangolunda Beach

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Photo gallery for Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Outdoor spa tub
Lobby sitting area
Couples treatment rooms, sauna, hot tub, Turkish bath, body treatments
6 bars/lounges, swim-up bar, poolside bar, beach bar
2 outdoor pools, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive

Explore the area

View in a map
Seccion Hotelera Bahia de Conejos, Lote 8, Santa María Huatulco, OAX, 70989
  • Place, Playa Conejos
    ‪5 min walk‬
  • Place, Conejos Bay
    ‪5 min walk‬
  • Place, La Bocana Beach
    ‪20 min walk‬
  • Airport, Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.)
    ‪34 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

7.4 out of 10
Good
(11 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

View from room

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.0 out of 10
Very good
(16 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Preferred Club - Swim-out)

View from room

Junior Suite, 1 King Bed (Preferred Club - Swim-out)

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Hot Tub

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Hot Tub

  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Oceanfront

9.6 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Hot Tub

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Hot Tub

8.4 out of 10
Very good
(10 reviews)
  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Oceanfront

8.2 out of 10
Very good
(29 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Preferred Club - Swim-out)

26-inch LCD TV with satellite channels, TV, iPod dock

Suite, 1 Bedroom (Preferred Club - Swim-out)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Frette Italian sheets, down comforters, pillowtop beds, minibar

Suite, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Santa María Huatulco

Beachfront retreat .Within a 10-minute walk of this Conejos property, you'll find Conejos Bay and Playa Conejos. Playa Magueyito and Arena Beach are also within half a mile (1 km).

What's nearby

  • Playa Conejos - 5 min walk - 0.3 miles
  • Conejos Bay - 5 min walk - 0.3 miles
  • Playa Magueyito - 8 min walk - 0.5 miles
  • La Bocana Beach - 20 min walk - 1.1 miles
  • Copalita Eco-Archaeological Park - 20 min walk - 1.1 miles

Getting around

  • Bahias de Huatulco Intl. Airport (HUX) - 31 min drive

Restaurants

  • ‪Himitsu - ‬8 min drive
  • ‪Castaways - ‬4 min walk
  • ‪La Tortuga - ‬9 min drive
  • Market Cafe
  • ‪Don Porfirio - ‬9 min drive

About this property

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

4.5-star beachfront property near Tangolunda Beach
Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Secrets Huatulco Resort & Spa - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a fitness center. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Santa María Huatulco property is smoke free.

  • 399 guestrooms or units
  • 4 levels
  • 6 buildings
  • 6 dining venues
  • 6 bars or lounges
  • Meeting rooms
  • 6997 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Secrets Huatulco Resort & Spa - Adults Only - All Inclusive offers 399 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets and down comforters. 26-inch LCD televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads, bathrobes, and hair dryers. This Santa María Huatulco property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

5 bars/lounges, poolside bar
Dreams Huatulco Resort & Spa - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.2 out of 5, Very Good, 924 reviews
$336 nightly
The price is $400
Mar 8 - Mar 9
Total with taxes and fees
Dreams Huatulco Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pickleball court
  • Sailing
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 26-inch LCD TV with satellite channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses wind energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards, and cash. This property uses wind energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in each accommodation.

No visitors or unregistered guests are allowed in guestrooms.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Huatulco Resort
Huatulco Secrets
Huatulco Secrets Resort
Secrets Huatulco
Secrets Huatulco Resort
Secrets Resort Huatulco
Secrets Huatulco Hotel Huatulco
Secrets Huatulco Resort Santa María Huatulco
Hotel Secrets Huatulco Resort & Spa Santa María Huatulco
Santa María Huatulco Secrets Huatulco Resort & Spa Hotel
Secrets Huatulco Resort & Spa Santa María Huatulco
Secrets Huatulco Resort
Secrets Huatulco
Hotel Secrets Huatulco Resort & Spa
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco Resort All Inclusive
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort All Inclusive
Hotel Secrets Huatulco Resort & Spa - All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive

Frequently asked questions

How close is Secrets Huatulco Resort & Spa - Adults Only - All Inclusive to the airport?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is 16.3 mi (31-min drive) away from the Bahias de Huatulco Intl. Airport (HUX) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive on Mar 11, 2026 start from $414, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive.

How close is Secrets Huatulco Resort & Spa - Adults Only - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive offer free breakfast?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive offers free buffet breakfast every day from 7 AM to 11 AM.

Is there a casino at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

No, there is no casino at this property.

What time is check-in at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

Is there free parking at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have a pool?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive features 2 outdoor pools.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have a restaurant?

Yes, there are 6 restaurants on site.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Secrets Spa by Pevonia, where you can enjoy facials, mani/pedis, and body treatments.

How close is Secrets Huatulco Resort & Spa - Adults Only - All Inclusive to downtown Santa María Huatulco?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is 17.3 mi away from Santa María Huatulco.

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1002 reviews
Rating 8 - Good. 253 out of 1002 reviews
Rating 6 - Okay. 113 out of 1002 reviews
Rating 4 - Poor. 50 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

GABRIEL OMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los de la farmacia me hicieron un cargo doble a mi tarjeta y no sé hacían resposables. Tanto la gerente como los empleados nada más se hacían locos. Decidí disfrutar de mis vacaciones mejor en lugar de seguir rogándoles que me dieran una solución. ¡No compren nada en la farmacia y tienda del hotel! El hotel y sus empleados excelentes
Stayed 4 nights in Nov 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Lovely, beautiful resort. Great selection of restaurants and delicious food. Wonderful friendly staff. My first night was ruined by shamelessly disrespectful entitled guests, but that does not change my opinion of the resort.
Stayed 7 nights in Nov 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our stay was delightful.The staff in this place is absolutely amazing. They go above and beyond to cater to their guests. The food variety is good and overall atmosphere of the place is very peaceful. My husband and I had a restful and beautiful stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 3 nights in Nov 2025

10/10 Excellent

Alma, Laredo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spotless, the food is incredibly good, the amenities are nice and comfortable and most importantly the people and customer service are great. This hotel is synonym of quality. Can't wait to visit again!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Nov 2025

10/10 Excellent

gerardo, Hesperia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelente
Stayed 3 nights in Oct 2025

8/10 Good

Karina

Stayed 3 nights in Oct 2025

10/10 Excellent

Alonso

Stayed 7 nights in Oct 2025

8/10 Good

Leonel

Traveled with partner
Liked: Cleanliness
The good: The scenery is breathtaking. The beach is beautiful , safe and you can swim or snorkel all day long. Rooms are spacious. The bad: the hotel definitely requires more maintenance, some of the pools have the tiles loose and can be dangerous. Very long distances between rooms and beach /restaurants. One of the elevators was suddenly pouring water! Limited food options since that many restaurants were closed or not available. Some staff members were rude. The entertainment was good because dancers were excellent but shows were scarce. The preferred service is not worth it since they treated you without respect , no remarkable perks and it was expensive. There was a group of medical students who invaded areas that were reserved for preferred customer and caused delayed in service. The hotel staff did not do anything about it. The sales people of the share time are bothersome since they are pushing you to hear the 90 min tike share presentation from day 1. In summary, it is an overpriced hotel in a beautiful location that sells as exclusive but had facilities that need improvement with poor food and bad service. I will look for a different place next time.
Stayed 6 nights in Sep 2025

4/10 Poor

Maria

Liked: Property conditions & facilities
Disliked: Cleanliness
The first time staying in a Secrets resort and will be my last. Got the preferred club. There is nothing prefer. You have to ask for your prefer choice of alcohol and get authorization from two managers in order to have it at the pool. The restaurants from the hotel where average and some staff was even rude when asking for food or drinks, it was like asking for a favor. The silver lining was the staff and restaurant from the palapas. You could see they tried to help but they could only do so much and the spa! Was amazing. It was like there was a division of the hotel. Pool and palapas amazing and the food and staff from the white building was questionable. Requested talking to the manager and they where never available. By check out, was waiting for the front desk to ask how was our stay but not once I was asked. Honestly, skip it! I don’t usually write reviews but was never treated so poorly.
Stayed 4 nights in Sep 2025

6/10 Okay

Myrna

Disliked: Staff & service, property conditions & facilities
We didn’t like front office customer service. I saw a video on you tube and I was expecting to have the same friendly welcome . They didn’t offer any welcome drinks or a friendly welcome. I will not go back to secrets it was too expensive for what we received 🙃
Stayed 5 nights in Sep 2025

10/10 Excellent

Prisma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where very clean and cleaned everyday ocean And piil view all staff where welcoming and respectful
Stayed 4 nights in Sep 2025

10/10 Excellent

JOAQUIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view
Stayed 3 nights in Sep 2025

8/10 Good

Julissa

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Crystal

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible stay! Loved the variety of food, activities and the beautiful beaches.
Stayed 5 nights in Aug 2025

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Food was amazing
Stayed 6 nights in Aug 2025

2/10 Terrible

Yajaira

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t get the room we paid for. They said it was an “upgrade.” They said our room wasn’t available but most likely the hotel was not full. They’re really strict on wardrobe for dining. We couldn’t eat if my husband had a sleeveless shirt when it’s super hot out. We couldn’t eat at the restaurants inside if he was wearing shorts but yet girls have their bums showing and wearing crocs inside. During check in, they told us we couldn’t make reservations for dining, but when we would go to eat others made reservations. They had a special event that got super packed right away and a lot of people were left without dinner or the show. There wasn’t anywhere else to eat if you were “casually” dressed. The food wasn’t the best. Everything is super far away, this resort is completely secluded. If you’re looking for an adults only resort, this is fine if you don’t want to explore anything since everything is far. The beer and drinks were watered down. I wouldn’t go back to the resort. The biggest drawback was the long check in process. Once you’re checked in, you’re followed by a salesperson to get you to purchase their time share. That wasted at least an hour of our time. Each time they see you, there’s another sales person attempting the sale. Major buzz kill.
Stayed 3 nights in Aug 2025

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to relax and everyone was very helpful and friendly.
Stayed 3 nights in Aug 2025

4/10 Poor

Raul

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Compared to other secrets properties this is by far the worst property. Very limited food options and the quality is below average. It’s a cool lil spot but would not visit again. One of those one and done deals
Stayed 3 nights in Aug 2025

2/10 Terrible

Diana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No recomiendo. Incluso pongo en duda totalmente la categoría de 5 estrellas que le asignaron a este hotel. Desde que llegas no hay ni una atención, únicamente te ofrecen créditos y descuentos si tomas una plática con ellos te dan cupones que no sirven o que limitan su uso. Las instalaciones desde que llegas se ven en completo deterioro, las paredes, la falta de pintura. En casa piso se ven las grietas, en las duchas saliendo de la playa se ve la falta de atención y cuidado. Los restaurantes el peor servicio, con el argumento de ser temporada baja abren 2 de especialidad y mantienen el buffet cerrado. Con decir que el room service es lo único “bueno” con su poca variedad pero la atención es lo único rescatable. Cabe mencionar que sufrimos una intoxicación en su restaurante de mariscos lo cual agravó totalmente la situación, un servicio médico nulo con cargo extra obviamente, y si quieres hacer upgrade te recomiendo no lo hagas, venden la idea de un preferred club que tiene alcohol de etiquetas de lujo pero no vale para nada la pena y no tiene sentido. El servicio de spa es bueno pero para llegar hay que pedir transporte en un carro con los del valet que tienen muy mala actitud y solo quieren hacer todo rápido. En general de las peores experiencias en un hotel todo incluido y con según excelente te categoría
Stayed 4 nights in Aug 2025

10/10 Excellent

Edward, Hawthorne

Stayed 5 nights in Jul 2025

10/10 Excellent

Bardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was above and beyond! Every single individual here contributes to the liveliness and lives and breathes service! The scheduled events were all very entertaining, and the karaoke and live bands were some of the best experiences that we will remember for a lifetime. The pool areas were amazing, and the swim up bar was top notch! Access to the beach and the stretch of land left nothing to be desired. The rooms were clean, elegant, and a very private view from the balcony. Some of the reviews we saw pointed out some of the stuff in the lobby’s and rooms are showing signs of wear and tear, but we personally did not encounter anything worth pointing out. I would greatly recommend this place if you want to create a memory that’ll last a lifetime! Very different from Cancun. More secluded, private, and personal.
Stayed 2 nights in Aug 2025

2/10 Terrible

mario

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dont waist your money in this hotel, old, very low maintance and the staff not so friendly worst vacation in a while
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in Jul 2025