4/10 Poor
Joe
Business traveler
Jan 30, 2026
I made a 4 day non-refundable reservation via Expedia. Due to weather problems with airlines I arrived on day 3 and expected my room to be available. It had been reassigned. Although I got a room, it was of lesser grade than what I reserved and paid for. The contract via Expedia made no mention of requiring a call for late arrivals.....only if I wanted to change my reservation which I didn't. Hotel staff argued with me about this point that I should not have expected to still have the room even though I had a non-refundable fee. The TV in my room #208 had no remote control to operate it. Coffee maker in lobby had no creamer or sugar to add to coffee. Lobby is not attended at all hours and sometimes did not get a response from locked lobby door with doorbell. My lost luggage being delivered from airport required two separate deliveries because of this. No USB ports were in room to charge my phone, but hotel staff helped me on this by charging my phone in their office. Price on the room was good and I liked the proximity to the Convention center.
Joe
Stayed 4 nights in Jan 2026




























