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4.2 out of 5

"Gentelman working at front desk at check in 6/26 was very friendly and patient. I was having problems with my room key and he was very helpful. Kudo ... " More

By a verified traveler on Tue 27 Jun 2023

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Hotel Description

Berlin guestrooms with free WiFi

In shopping district

Within 2 miles (3 km) of this Berlin hotel, you'll find Putter's Paradise Mini Golf and Checkered Flag Raceway. Silver Lake State Access Area and Webster Square Shopping Center are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$88* Per night/room Apr 28 - Apr 29

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus New England Inn & Suites ratings based on 27 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus New England Inn & Suites

Everyone (13) Couples (3) Family (5)
5 out of 5

Posted by on Oct 10, 2023

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Comment from Hotel Management

Oct 12, 2023 by Best Western Berlin

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

5 out of 5
Gentelman working at front desk at check in 6/26 was very friendly and patient. I was having problems with my room key and he was very helpful. Kudos to his customer service!

Posted by on Jun 27, 2023

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Comment from Hotel Management

Jun 29, 2023 by Best Western Berlin

Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.

5 out of 5

Posted by on Feb 12, 2023

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Comment from Hotel Management

Mar 10, 2023 by Best Western Berlin

Thank you for rating us 5-Stars!! Your business is very important to us and we value your feedback. We certainly do hope the included amenities such as complimentary hot breakfast, the heated indoor pool and free wireless internet contributed to a fantastic stay. We hope you will come back and see us again soon.

4 out of 5
Room was generally clean but could have used a dusting behind the TV and the remote.

Posted by on Dec 3, 2022

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Comment from Hotel Management

Dec 5, 2022 by Best Western Berlin

Thank you for leaving a review about your stay at our property!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5 out of 5

Posted by on Mar 20, 2022

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5 out of 5

Posted by on Dec 12, 2021

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4 out of 5
Stayed two nights for a social visit with friends nearby. Reasonable value. Very clean and comfortable--good bed, good water pressure and temp. A bit noisy--people in hall, upstairs guests stomping back and forth. Location is just ok--divided highway makes it a pain to have to pass hotel and do a u-turn to come back to it, but I knew that in advance. Staff helpful but unremarkable. Did not sample complimentary b-fast.

Posted by , from BOSTON on Aug 31, 2021

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Comment from Hotel Management

Sep 1, 2021 by Daneil M.

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

4 out of 5
Have stayed multiple times to visit family. This time could have been a little ckeaner.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 19, 2021 by Daneil M.

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4 out of 5

Posted by on Aug 14, 2021

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2 out of 5

Posted by on Jul 18, 2021

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About the Best Western Plus New England Inn & Suites

Location 2253 Berlin Tpke, Berlin, CT 06037

Property Features

Best Western Plus New England Inn & Suites offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. There's an onsite business center. Free breakfast is served daily. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Plus New England Inn & Suites. Free self parking is available. This Berlin hotel is smoke free.

  • 1 building
  • 57 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Berlin Station (6.1 km / 3.8 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus New England Inn & Suites offers 57 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Berlin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60Ā°C/140Ā°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western New England
  • Best Western Plus New England
  • Best Western Plus New England Berlin
  • Best Western Plus New England Inn
  • Best Western Plus New England Inn Berlin
  • Best Western Plus New England Inn And Suites
  • Best Western Plus New England Hotel Berlin
  • Berlin Best Western
  • Plus England & Suites Berlin
  • Best Western Plus New England Inn Suites
  • Best Western Plus New England Inn & Suites Hotel
  • Best Western Plus New England Inn & Suites Berlin
  • Best Western Plus New England Inn & Suites Hotel Berlin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.