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Crowne Plaza Hangzhou Qiantang by IHG

4.0 star property
4-star Art Deco hotel perfect for exploring Hangzhou

Choose dates to view prices

Photo gallery for Crowne Plaza Hangzhou Qiantang by IHG

Buffet
Presidential Suite, 1 King Bed | 1 bedroom, down comforters, minibar, in-room safe
Premium Room | 1 bedroom, down comforters, minibar, in-room safe
Concierge desk
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
No. 381 Shangsha Road, Qiantang District, Hangzhou, Zhejiang, 310018
  • Place, Hangzhou China Silk Town
    ‪17 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪17 min drive‬
  • Place, West Lake
    ‪19 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Club Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Club Lounge Access

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed (High Floor)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, down comforters, minibar, in-room safe

Premium Room

  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room

1 bedroom, down comforters, minibar, in-room safe

Standard Room

  • Sleeps 3
  • 1 Twin Bed

View all photos for Presidential Suite, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Standard High Floor

1 bedroom, down comforters, minibar, in-room safe

2 Twin Beds Standard High Floor

  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Twin Beds Standard

1 bedroom, down comforters, minibar, in-room safe

2 Twin Beds Standard

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Jinsha Lake City View)

Suite, 1 Bedroom (Jinsha Lake City View) | 1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom (Jinsha Lake City View)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Club Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds, Club Lounge Access

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Hangzhou

City center retreat .Your stay at this Jianggan hotel places you within 12 miles (20 km) of MIXC Mall and Hangzhou Grand Theatre. Hangzhou Tower Shopping Mall and Hangzhou China Silk Town are within 12 miles (20 km).

What's nearby

  • MIXC Mall - 15 min drive - 10.7 miles
  • Hangzhou China Silk Town - 17 min drive - 12.2 miles
  • Hangzhou Tower Shopping Mall - 17 min drive - 12.4 miles
  • West Lake - 19 min drive - 13.7 miles
  • Zhejiang University Yuquan Campus - 21 min drive - 15.0 miles

Getting around

  • Gaosha Road Station - 8 min walk
  • Hangzhou Yuhang Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 29 min drive

Restaurants

  • ‪Lobby Lounge - ‬1 min walk
  • ‪Crowne Plaza - ‬9 min walk
  • ‪雨石鱼 (金沙龙湖天街店) - ‬12 min walk
  • ‪作啫·啫啫煲(金沙天街店) - ‬5 min walk
  • ‪星巴克 - ‬8 min walk

About this property

Crowne Plaza Hangzhou Qiantang by IHG

4-star Art Deco hotel perfect for exploring Hangzhou
Crowne Plaza Hangzhou Qiantang by IHG offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 8073 square feet (750 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Hangzhou Qiantang by IHG. Self parking is free.

This Art Deco Hangzhou hotel is smoke free.

  • 328 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 8073 sq ft of conference space
  • 750 sq m of conference space
  • Built in 2018
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Crowne Plaza Hangzhou Qiantang by IHG offers 328 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

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Total with taxes and fees
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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 148 per person
  • 3 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Hangzhou Qiantang by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 148 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hangzhou Heda Hotel
Crowne Plaza Heda Hotel
Crowne Plaza Heda
Crowne Plaza Hangzhou Heda
Crowne Plaza Hangzhou Qiantang
Crowne Plaza Hangzhou Heda an IHG Hotel
Crowne Plaza Hangzhou Qiantang by IHG Hotel
Crowne Plaza Hangzhou Qiantang by IHG Hangzhou
Crowne Plaza Hangzhou Qiantang by IHG Hotel Hangzhou

Frequently asked questions

How close is Crowne Plaza Hangzhou Qiantang by IHG to the airport?

Crowne Plaza Hangzhou Qiantang by IHG is 13.2 mi (29-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Hangzhou Qiantang by IHG?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Hangzhou Qiantang by IHG on Nov 16, 2025 start from $65.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Hangzhou Qiantang by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Hangzhou Qiantang by IHG.

Does Crowne Plaza Hangzhou Qiantang by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Hangzhou Qiantang by IHG, but buffet breakfast is offered for a fee of CNY 148 per person. It's available on weekdays from 6 AM to 10 AM and weekends from 6 AM to 10:30 AM.

Is there a casino at Crowne Plaza Hangzhou Qiantang by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Hangzhou Qiantang by IHG?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Crowne Plaza Hangzhou Qiantang by IHG?

This hotel offers free self parking.

Does Crowne Plaza Hangzhou Qiantang by IHG have a pool?

Crowne Plaza Hangzhou Qiantang by IHG features an indoor pool. Guests can enjoy pool access from 6:00 AM to 11 PM.

Does Crowne Plaza Hangzhou Qiantang by IHG have a restaurant?

Yes, there are 3 restaurants on site.

Does Crowne Plaza Hangzhou Qiantang by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Hangzhou Qiantang by IHG to downtown Hangzhou?

Crowne Plaza Hangzhou Qiantang by IHG is 11.7 mi away from Hangzhou.

Crowne Plaza Hangzhou Qiantang by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 20 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from subway station. Easy transportation. Next to a shopping mall, tons of food options nearby. Great customer service, and helpful staff.
Stayed 5 nights in Jul 2025

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is superb. Hotel staffs are very kind and extremely helpful. Great Experience.
Stayed 5 nights in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2025

8/10 Good

jeanney y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean. Located in front of a big mall and alot of dining options at the hotel and around the hotel. Crowne Plaza Hotels are a hit or huge miss. This one was one of the more decent ones. Buffet is good but room service was not good. Staff are nice. But the most important thing to me is whether the rooms are clean. The rooms are clean here. Jose the manager is the one you want to look for if you can only speak English.

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good room, good bathroom, good food.
Stayed 1 night in May 2019

8/10 Good

PAI-CHENG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

YUMIKO

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワーブースの壁に髪の毛が多く付いていて不快な気分になった。周辺の環境は、目の前にショッピングエリアや飲食店もあり、夜も安心して歩ける治安で大変良かっただけに、掃除が行き届いていないことが残念すぎた。
Stayed 1 night in Mar 2025

10/10 Excellent

EUNTAE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Xinxin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Dong Wok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Hsinghua

Stayed 1 night in Sep 2023

10/10 Excellent

WEN TIEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

MINSEONG

Stayed 1 night in May 2023

10/10 Excellent

Heechae

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an amzing stay. Staffs were very helpful and kind.
Stayed 1 night in Jan 2023

10/10 Excellent

leihong

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯，都乾淨，又方便
Stayed 1 night in Mar 2021

10/10 Excellent

ChunMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的地方，服務也都很好
Stayed 4 nights in Aug 2019

10/10 Excellent

YOUNG KOO, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is so good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019