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Banyan Tree Hangzhou

Property class: 5 and above
5-star luxury hotel in Xihu

Choose dates to view prices

Photo gallery for Banyan Tree Hangzhou

A traditional-style lobby with wooden paneling, large lantern-style lights, and a central pathway leading to a view of a pagoda.
A traditional building with a tiled roof, a stone pathway leading to the entrance, and a small garden area with plants and a birdcage.
A traditional Japanese building with a central courtyard and a reflective water feature.
A modern hotel room with a large window, a sofa, a dining area with chairs, and a TV.
A spacious lobby with a high ceiling, traditional wooden beams, and hanging lanterns.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000
  • Place, Xixi National Wetland Park
    ‪1 min walk‬
  • Place, National Wetland Museum of China
    ‪5 min walk‬
  • Place, West Lake
    ‪7 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪37 min drive‬

Room options

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

A modern living room with a sofa, coffee table, and TV. There is a decorative wall and a large window with a view of greenery.

Premier Water Terrace Suite, 1 King Bed, Terrace

  • Garden view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Water Villa, 1 King Bed (Lake View)

A traditional wooden pavilion with a round table and chairs, surrounded by a lattice railing, overlooking a lush green garden.

Water Villa, 1 King Bed (Lake View)

  • Lake view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

A hotel room with a large bed, a desk, a TV, and a view of a garden through a glass door.

Premier Water Villa, 1 King Bed, (Lake View)

  • Lake view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Jetpool Villa (Lake View)

A modern hotel room with a large bed, a TV mounted on the wall, and a sliding glass door leading to an outdoor area with a pool.

Two Bedroom Jetpool Villa (Lake View)

  • Lake view
  • 1938 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Two Bedroom Family Villa (Lake View)

A traditional building with a tiled roof, a stone pathway leading to the entrance, and a small garden area with plants and a birdcage.

Two Bedroom Family Villa (Lake View)

  • Lake view
  • 1938 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

DOUBLE PREMIER

  • Sleeps 4
  • Free WiFi

SUITE TWO BEDS

  • Sleeps 8
  • Free WiFi

View all photos for Water Trrace Suite - Twin

A hotel room with two beds, a large painting, a TV, and a red cabinet.

Water Trrace Suite - Twin

  • 1291 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Hangzhou

Xihu stay.Within a 15-minute walk of this Xihu hotel, you'll find Xixi National Wetland Park and National Wetland Museum of China. God of Wealth Temple and Zhejiang University Zijingang Campus are also within 3 miles (5 km).

What's nearby

  • Xixi National Wetland Park - 1 min walk - 0.0 miles
  • National Wetland Museum of China - 5 min walk - 0.3 miles
  • Zhejiang University Yuquan Campus - 4 min drive - 3.1 miles
  • Lingyin Temple - 5 min drive - 3.4 miles
  • West Lake - 7 min drive - 4.0 miles

Getting around

  • Dongyue Station - 5 min walk
  • West Railway Station - 25 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 55 min drive

Restaurants

  • ‪chic1699 - ‬17 min walk
  • ‪Sheraton Club Lounge - ‬10 min walk
  • ‪NO.18 BREW PUB - ‬17 min walk
  • ‪Nature's Own - ‬3 min drive
  • ‪Waterlight Court - ‬11 min walk

About this property

Banyan Tree Hangzhou

5-star luxury hotel in Xihu
Banyan Tree Hangzhou offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. An indoor pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Banyan Tree Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

  • 72 guestrooms or units
  • 3 dining venues
  • Meeting rooms
  • Built in 2009
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
Banyan Tree Hangzhou offers 72 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Exterior
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, 541 reviews
$110 nightly
The price is $118
Sep 13 - Sep 14
Total with taxes and fees
Sofitel Hangzhou Westlake

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Banyan Tree Hangzhou
Banyan Tree Hotel Hangzhou
Hangzhou Banyan Tree
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Banyan Tree Hangzhou to the airport?

Banyan Tree Hangzhou is 26.6 mi (55-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Banyan Tree Hangzhou?

As of Sep 4, 2026, prices found for a 1-night stay for 2 adults at Banyan Tree Hangzhou on Sep 6, 2026 start from $510, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Banyan Tree Hangzhou have an airport shuttle?

Banyan Tree Hangzhou offers an airport shuttle 24 hours a day, on request, for a charge of CNY 600 per vehicle, one-way.

Does Banyan Tree Hangzhou offer free breakfast?

Banyan Tree Hangzhou does not offer free breakfast.

Is there a casino at Banyan Tree Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Banyan Tree Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Banyan Tree Hangzhou?

This hotel offers free self parking.

Does Banyan Tree Hangzhou have a pool?

Banyan Tree Hangzhou features an indoor pool.

Does Banyan Tree Hangzhou have a restaurant?

Banyan Tree Hangzhou is home to Baiyun Chinese Restaurant, which features brunch.

Does Banyan Tree Hangzhou have a spa?

This hotel has a spa, which features hot stone massages, body scrubs, and facials.

How close is Banyan Tree Hangzhou to downtown Hangzhou?

Banyan Tree Hangzhou is 2.9 mi away from Hangzhou.

Banyan Tree Hangzhou Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 55 reviews
Rating 8 - Good. 14 out of 55 reviews
Rating 6 - Okay. 5 out of 55 reviews
Rating 4 - Poor. 3 out of 55 reviews
Rating 2 - Terrible. 3 out of 55 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

PD

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
Stayed 1 night in Dec 2018
Verified review

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018
Verified review

8/10 Good

C

Liked: Cleanliness, staff & service, room comfort

Great weekend away

The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.
Verified review

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, room comfort
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our rooms were awesome. Wish we had been there lon

Beautiful place; a little out of the way, and seemed a little desolate but we were there with family and the rooms were beyond amazing. A little pricey, but amazing.
Verified review

10/10 Excellent

AM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall. Service was superb. Attended to all our needs . Arranged for private tours. Location away from the busy congested West Lake .
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Getaway Resort

Thoroughly enjoyed our anniversary vacation at this excellent resort. Staff were all friendly and attentive and made us fell right at home. Really liked the rustic feel of an ancient Chinese village. Used the spa three times and the service was phenomenal! Found the tea house on the last day and had two great meals there!
Verified review

2/10 Terrible

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gave us a room that’s many grades below the villa that we ordered and fully prepaid for without letting us know until we found out two nights into our week stay. Arranging to move to the right room and refund took a long time. Not helpful
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店周邊環境優美，服務人員非常細心十分推薦入住
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Verified review

10/10 Excellent

HSUAN JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

古樸典雅，食的玩的都好

古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

享受假期

好乾淨，人少，服務好
Stayed 3 nights in Nov 2018
Verified review

10/10 Excellent

Xiaodong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and nice hotel, thanks
Stayed 2 nights in May 2018
Verified review

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

入住体验分享

员工非常友善，服务态度很好；办理入住手续时还奉上味道很好的自制小糕点；酒店环境非常优美，非常棒的入住体验。
Verified review

2/10 Terrible

meihua

Disliked: Cleanliness, property conditions & facilities
酒店设施旧，清洁度差。完全不没达到五星酒店的标准
Verified review

8/10 Good

PK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel Environment

The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
Stayed 4 nights in Mar 2018
Verified review

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Stayed 2 nights in Jan 2018
Verified review

8/10 Good

ZHONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and clean hoteI. Friendly and helpful

My wife and I stayed there to celebrate our 1st wedding anniversary. Staffs there is very friendly and helpful. They offer many different services and recommendations before I ask. Very nice experience to stay in Hangzhou Banyeen Tree. The environment around the hotel is very relaxing and quite. The only thing that I don't like is there is only one restaurant inside the hotel; however, there are few just 10 mins away from the hotel and many different around within 1 to 2 kilometres. From the hotel to West Lake is only 20 kilometers by taxi which only cost ¥40. I think it is quite convenience as hotel can help to get a taxi.
Stayed 4 nights in Dec 2017
Verified review

4/10 Poor

Ernest

Liked: Property conditions & facilities
Disliked: Staff & service

Disappointing service

The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Stayed 2 nights in Nov 2017
Verified review

10/10 Excellent

Feichun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

6/10 Okay

Mark H

Liked: Cleanliness, room comfort
Disliked: Staff & service