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Banyan Tree Hangzhou

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Lobby
Property entrance
Lobby
Two Bedroom Jetpool Villa (Lake View) | Minibar, in-room safe, desk, laptop workspace
Water Terrace Suite, 1 King Bed, Terrace | Living area | LCD TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000
  • Place, Xixi National Wetland Park
    ‪1 min walk‬
  • Place, National Wetland Museum of China
    ‪5 min walk‬
  • Place, Cai Shenmiao
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪35 min drive‬

Room options

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

Premier Water Terrace Suite, 1 King Bed, Terrace | Living area | LCD TV

Premier Water Terrace Suite, 1 King Bed, Terrace

  • Garden view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Water Villa, 1 King Bed (Lake View)

Terrace/patio

Water Villa, 1 King Bed (Lake View)

  • Lake view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

Terrace/patio

Premier Water Villa, 1 King Bed, (Lake View)

  • Lake view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Jetpool Villa (Lake View)

Two Bedroom Jetpool Villa (Lake View) | Minibar, in-room safe, desk, laptop workspace

Two Bedroom Jetpool Villa (Lake View)

  • Lake view
  • 1938 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Two Bedroom Family Villa (Lake View)

Two Bedroom Family Villa (Lake View) | Minibar, in-room safe, desk, laptop workspace

Two Bedroom Family Villa (Lake View)

  • Lake view
  • 1938 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

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  • Pool
  • Free WiFi
  • Restaurant
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4.9 out of 5, Exceptional, 11 reviews
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Total with taxes and fees
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About the neighborhood

Hangzhou

Xihu stay.Within half a mile (1 km) of this Xihu hotel, you'll find Xixi National Wetland Park and National Wetland Museum of China. Zhejiang University Zijingang Campus and Lingyin Temple are also within 3 miles (5 km).

What's nearby

  • Xixi National Wetland Park - 1 min walk - 0.0 miles
  • National Wetland Museum of China - 5 min walk - 0.3 miles
  • Cai Shenmiao - 3 min drive - 1.4 miles
  • Lingyin Temple - 6 min drive - 3.5 miles
  • West Lake - 7 min drive - 4.1 miles

Getting around

  • Dongyue Station - 5 min walk
  • West Railway Station - 25 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 55 min drive

Restaurants

  • ‪chic1699 - ‬17 min walk
  • ‪Sheraton Club Lounge - ‬10 min walk
  • NO.18 BREW PUB
  • ‪Waterlight Court - ‬11 min walk
  • ‪酒仙 | Jiu Xian - ‬11 min walk

About this property

Banyan Tree Hangzhou

5-star luxury hotel in Xihu
Banyan Tree Hangzhou offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. An indoor pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Banyan Tree Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

  • 72 guestrooms or units
  • 3 dining venues
  • Meeting rooms
  • Built in 2009
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
Banyan Tree Hangzhou offers 72 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Accommodations offer separate dining areas. LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Exterior
Grand Hyatt Hangzhou
Hangzhou
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 468 reviews
$216 nightly
The price is $232
Jun 7 - Jun 8
Total with taxes and fees
Grand Hyatt Hangzhou

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor tennis court
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Banyan Tree Hangzhou
Banyan Tree Hotel Hangzhou
Hangzhou Banyan Tree
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Banyan Tree Hangzhou to the airport?

Banyan Tree Hangzhou is 26.6 mi (55-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Banyan Tree Hangzhou?

As of Jun 5, 2026, prices found for a 1-night stay for 2 adults at Banyan Tree Hangzhou on Jun 7, 2026 start from $501, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Banyan Tree Hangzhou have an airport shuttle?

Banyan Tree Hangzhou offers an airport shuttle 24 hours a day, on request, for a charge of CNY 600 per vehicle, one-way.

Does Banyan Tree Hangzhou offer free breakfast?

Banyan Tree Hangzhou does not offer free breakfast.

Is there a casino at Banyan Tree Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Banyan Tree Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Banyan Tree Hangzhou?

This hotel offers free self parking.

Does Banyan Tree Hangzhou have a pool?

Banyan Tree Hangzhou features an indoor pool.

Does Banyan Tree Hangzhou have a restaurant?

Banyan Tree Hangzhou is home to Baiyun Chinese Restaurant, which features brunch.

Does Banyan Tree Hangzhou have a spa?

This hotel has a spa, which features facials, body treatments, and massages.

How close is Banyan Tree Hangzhou to downtown Hangzhou?

Banyan Tree Hangzhou is 2.9 mi away from Hangzhou.

Banyan Tree Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 54 reviews
Rating 8 - Good. 14 out of 54 reviews
Rating 6 - Okay. 5 out of 54 reviews
Rating 4 - Poor. 3 out of 54 reviews
Rating 2 - Terrible. 2 out of 54 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gave us a room that’s many grades below the villa that we ordered and fully prepaid for without letting us know until we found out two nights into our week stay. Arranging to move to the right room and refund took a long time. Not helpful
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店周邊環境優美，服務人員非常細心十分推薦入住
Stayed 1 night in May 2019
Verified

10/10 Excellent

HSUAN JUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。
Stayed 1 night in Mar 2019
Verified

4/10 Poor

PD

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

古樸典雅，食的玩的都好

古樸典雅，房間整潔度高。裏面有一家中餐廳是吃杭州菜的，雖然價錢較高，但味道是一流的，很值得一試。最值得去的是河內道氾舟，風景優美自然，鳥鳴不絕。遊河內道記得要提前跟酒店人員預定，頗滿的。
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

享受假期

好乾淨，人少，服務好
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and nice hotel, thanks
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

入住体验分享

员工非常友善，服务态度很好；办理入住手续时还奉上味道很好的自制小糕点；酒店环境非常优美，非常棒的入住体验。
Verified

2/10 Terrible

meihua

Disliked: Cleanliness, property conditions & facilities
酒店设施旧，清洁度差。完全不没达到五星酒店的标准
Verified

8/10 Good

PK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel Environment

The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
Stayed 4 nights in Mar 2018
Verified

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and clean hoteI. Friendly and helpful

My wife and I stayed there to celebrate our 1st wedding anniversary. Staffs there is very friendly and helpful. They offer many different services and recommendations before I ask. Very nice experience to stay in Hangzhou Banyeen Tree. The environment around the hotel is very relaxing and quite. The only thing that I don't like is there is only one restaurant inside the hotel; however, there are few just 10 mins away from the hotel and many different around within 1 to 2 kilometres. From the hotel to West Lake is only 20 kilometers by taxi which only cost ¥40. I think it is quite convenience as hotel can help to get a taxi.
Stayed 4 nights in Dec 2017
Verified

4/10 Poor

Ernest

Liked: Property conditions & facilities
Disliked: Staff & service

Disappointing service

The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Stayed 2 nights in Nov 2017
Verified

8/10 Good

C

Liked: Cleanliness, staff & service, room comfort

Great weekend away

The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.
Verified

10/10 Excellent

yingnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

淡泊宁静致远

享受型酒店，各方面条件不用说了，非常非常棒。以后还会来。
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
1. 相對於悦榕莊其他飯店，杭州這間整體而言有點失望。 2. 以這樣價位的飯店而言，有點不值得。 3. 游泳池、水療池等，水質不乾淨，而且陰暗，地點不優。
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다.

반얀트리 항저우는 중국을 제대로 즐기고 싶다면 강추하는 곳입니다. 중국 갑부가 된 듯한 착각이 드는 곳입니다. 조식은 보통입니다. 종류가 많지 않습니다. 주변에 식당이 없으니 리조트 안에서 해결해야 됩니다. 직원들은 친절하고 전반적으로 럭셔리하며 만족스럽습니다. 정원이 너무 예쁩니다. 서호근처에서 택시타고가면 60위안 정도 나옵니다.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A special kind of resort

Very relaxing and enjoyable especially those who enjoy isolation from busy city life.
Verified

8/10 Good

Chung-Jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景美、房子高、設計風格佳，餐飲不錯

整體設計令人舒適，庭園景觀與西溪濕地自然結合，餐廳提供的餐飲性價比合理，口味不錯。但是位處濕地，蚊蟲孳生，服務員也沒有在入住時提醒房內有蚊蟲液，以致半夜被蚊子叮咬，臉部，腳上全是蚊子叮的紅斑，留下遺憾!
Verified

10/10 Excellent

Wan Jhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. The SPA is great!
Verified

8/10 Good

Hsin-Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

詩情畫意

環境非常清幽的渡假酒店，客房相當寬敞，但跟三亞悅榕庄比起來還是算小，很喜歡露台空間，不怕蚊蟲的話是可以發懶一下午的，但整體設計應該可以再古色古香一點。官網上寫提供酒精以外的免費迷你吧，但實際上被告知都是要付費的，資訊應該要改一下 早餐樣式不算太多，但中式餐點大致上是好吃的，西式的就不太行 服務還算熱情親切，但退房那天明明有被允許延遲退房了，門卡卻刷不過，還得大老遠走回前台重新設定，第一次遇到這樣的情形，覺得不是太貼心 泳池開放的時間也太晚，終於有空游的時候卻還在清理，建議早點開放吧，10:00-22:00之間人都在外頭玩呢，可惜了沒辦法好好享受設施 另外酒店位置太偏，在市中心打車常常被拒絕，千萬別太晚回飯店
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's wonderful!!!

It's wonderful.남편의 생일을 항주 반얀트리에서 맞았다. 직원들의 서비스태도에 감동받았고, 항주라는 곳을 잊지 못하게 되었다. 반얀트리는 그야말로 작은 항주이다. 호텔 객실상태, 서비스 모두가 너무나 훌륭했으며, 자연그대로 노출되어있는 정원은 보는 것 자체만으로도 힐링이 되었다. 내년에는 아이와 부모님과 다시 찾을 생각이다. Lucy, 真谢谢你！！！
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Hotel in beautiful natural setting

The hotel is set in a beautiful natural environment with classic architecture and Chinese culture. The water villa we stayed in overlooks the scenic lake. The cleanliness of the room was a bit disappointing for the standard that Banyan Tree promised as there is a musky smell in the room.
Verified

10/10 Excellent

Po-Huai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely will return

Fantastic experience in this resort. Superb room and perfect service made me a great vacation. Remote location from downtown Hangzhou may be a advantage if you want to enjoy the peaceful moment.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view & service!