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Relais & Chateaux Chaptel Hangzhou

Property class: 4
4-star luxury hotel near West Lake

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Photo gallery for Relais & Chateaux Chaptel Hangzhou

A rooftop terrace with outdoor seating, potted plants, and a view of the cityscape.
A spacious restaurant with high ceilings, multiple dining tables, and chairs.
A traditional building with a courtyard, featuring a tiled roof and stone walls.
A modern living room with a sofa, a glass-top coffee table, and a dining table with chairs.
A hotel room with a large bed, a sofa, a dining table with tea set, and a ceiling fan.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
No.57, Changsheng Road, Shangcheng, Hangzhou, 310006
  • Place, West Lake
    ‪3 min walk‬
  • Place, Wulin Night Market
    ‪9 min walk‬
  • Place, Wushan Night Market
    ‪16 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪29 min drive‬

Room options

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About the neighborhood

Hangzhou

City center stay.Within a 10-minute walk of this Downtown Hangzhou hotel, you'll find West Lake and No.2 Park. Broken Bridge and China Academy of Art are also within 2 miles (3 km).

What's nearby

  • West Lake - 3 min walk - 0.2 miles
  • Hangzhou Jiali Center - 7 min walk - 0.4 miles
  • Wulin Night Market - 9 min walk - 0.5 miles
  • Wushan Night Market - 16 min walk - 0.9 miles
  • Wulin Square - 2 min drive - 1.0 mile

Getting around

  • Longxiangqiao Station - 3 min walk
  • Hangzhou Station - 11 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪工联美食广场 - ‬2 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪弄堂里 | Nong Tang Li - ‬3 min walk
  • ‪Dicos 德克士 - ‬2 min walk
  • ‪元港元气小火锅（in77） - ‬3 min walk

About this property

Relais & Chateaux Chaptel Hangzhou

4-star luxury hotel near West Lake
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Relais & Chateaux Chaptel Hangzhou. Limited free parking is available on a first-come, first-served basis.

This 4-star Hangzhou hotel is smoke free.

  • 26 guestrooms or units
  • 2 levels
  • Built in 1930
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Relais & Chateaux Chaptel Hangzhou offers 26 air-conditioned accommodations with free minibar items and safes. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Awards and affiliations

The property is a member of Relais & Chateaux.

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  • Free WiFi
  • Restaurant
  • Breakfast available
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CNY 188 for adults and CNY 94 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 575.0 per day.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 188 for adults and CNY 94 for children
  • Rollaway bed fee: CNY 575.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Relais Chateaux Chaptel Hangzhou Hotel
Relais Chateaux Chaptel Hotel
Relais Chateaux Chaptel Hangzhou
Relais Chateaux Chaptel
Relais & Chateaux Chaptel Hangzhou Hotel
Relais & Chateaux Chaptel Hangzhou Hangzhou
Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Relais & Chateaux Chaptel Hangzhou to the airport?

Relais & Chateaux Chaptel Hangzhou is 23.5 mi (34-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

Does Relais & Chateaux Chaptel Hangzhou have an airport shuttle?

Relais & Chateaux Chaptel Hangzhou offers an airport shuttle.

Does Relais & Chateaux Chaptel Hangzhou offer free breakfast?

Free breakfast isn’t provided at Relais & Chateaux Chaptel Hangzhou, but buffet breakfast is offered for a fee of CNY 188 for adults and CNY 94 for children. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Relais & Chateaux Chaptel Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Relais & Chateaux Chaptel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Relais & Chateaux Chaptel Hangzhou?

This hotel offers free self parking.

Does Relais & Chateaux Chaptel Hangzhou have a pool?

Relais & Chateaux Chaptel Hangzhou does not have a pool.

Does Relais & Chateaux Chaptel Hangzhou have a restaurant?

Yes, there is a restaurant on site.

Does Relais & Chateaux Chaptel Hangzhou have a spa?

There are no spa services available at this hotel.

How close is Relais & Chateaux Chaptel Hangzhou to downtown Hangzhou?

Relais & Chateaux Chaptel Hangzhou is 1.8 mi away from Hangzhou.

Relais & Chateaux Chaptel Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 4 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！
Stayed 2 nights in May 2021
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.
Stayed 2 nights in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

Very good location .great service
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018