See all properties

Grand Hyatt Hangzhou

5.0 star property
5-star luxury hotel near West Lake

Choose dates to view prices

Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Sports facility
Exterior
Exterior
Premium bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Parking included

Explore the area

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • West Lake
    ‪1 min walk‬
  • Wulin Square
    ‪2 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪2 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Grand Premium Suite

Grand Premium Suite | Premium bedding, minibar, in-room safe, desk

Grand Premium Suite

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Lake View

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Garden View

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Lake View

Room, 2 Twin Beds, Lake View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Lake View

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Exterior

Sheraton Grand Hangzhou Binjiang Hotel

Binjiang
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 59 reviews
$105 nightly
The price is $111
Jul 20 - Jul 21
Total includes taxes and fees
Sheraton Grand Hangzhou Binjiang Hotel

About the neighborhood

Hangzhou

Shangcheng stay.Within a 10-minute walk of this Shangcheng hotel, you'll find West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 miles (3 km).

What's nearby

  • West Lake - 1 min walk - 0.0 miles
  • Wushan Night Market - 20 min walk - 1.1 miles
  • Wulin Square - 2 min drive - 1.2 miles
  • Hangzhou Tower Shopping Mall - 2 min drive - 1.4 miles
  • Zhejiang University Yuquan Campus - 4 min drive - 2.7 miles

Getting around

  • Longxiangqiao Station - 4 min walk
  • Hangzhou Railway Station (HZD) - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • ‪中原一大碗 - ‬6 min walk
  • ‪爵色酒吧 - ‬6 min walk
  • ‪炉鱼 - ‬2 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪菲芘国际娱乐 - ‬6 min walk

About this property

Grand Hyatt Hangzhou

5-star luxury hotel near West Lake
Grand Hyatt Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, a meeting room, and limo/town car service. A sauna, spa services, and a vending machine are also featured at the luxury Grand Hyatt Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 388 guestrooms or units
  • 8 levels
  • 5 dining venues
  • Built in 2004
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can pamper themselves with a trip to the onsite spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English

Similar properties

Exterior

Midtown Shangri-La, Hangzhou

  • Pool
  • Hot Tub
  • Spa
  • Parking included
4.4 out of 5, Excellent, 204 reviews
$130 nightly
The price is $138
Jul 27 - Jul 28
Total includes taxes and fees
Midtown Shangri-La, Hangzhou

Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Grand Hyatt Hangzhou to the airport?

Grand Hyatt Hangzhou is 18.6 mi (40-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on Jul 21, 2025 start from $181.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hyatt Hangzhou have an airport shuttle?

Grand Hyatt Hangzhou offers an airport shuttle 24 hours a day, on request, for a charge of CNY 550 per vehicle, one way.

Does Grand Hyatt Hangzhou offer free breakfast?

Free breakfast isn’t provided at Grand Hyatt Hangzhou, but buffet breakfast is offered for a fee of CNY 198 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a casino at Grand Hyatt Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Grand Hyatt Hangzhou?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Grand Hyatt Hangzhou?

This hotel offers free self parking.

Does Grand Hyatt Hangzhou have a pool?

Grand Hyatt Hangzhou features an indoor pool.

Does Grand Hyatt Hangzhou have a restaurant?

There are 5 onsite restaurants, offering options like Italian cuisine, garden views, and al fresco dining.

Does Grand Hyatt Hangzhou have a spa?

This hotel has a spa, which features facials, massages, and body wraps.

How close is Grand Hyatt Hangzhou to downtown Hangzhou?

Grand Hyatt Hangzhou is 1.6 mi away from Hangzhou.

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 416 reviews
Rating 8 - Good. 129 out of 416 reviews
Rating 6 - Okay. 48 out of 416 reviews
Rating 4 - Poor. 11 out of 416 reviews
Rating 2 - Terrible. 11 out of 416 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Xueshanshan

Stayed 4 nights in Apr 2025

10/10 Excellent

Ling

Stayed 3 nights in Feb 2025

10/10 Excellent

chiu yiu caroline, Newbury Park

Stayed 2 nights in Dec 2024

10/10 Excellent

Jordick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room lighting is too bright

The lighting in the room is too bright. No light dimmer.
Stayed 3 nights in Dec 2024

10/10 Excellent

Hoi Liong

Stayed 2 nights in Nov 2024

8/10 Good

WEILIN

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Smoke issue bored me

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
Stayed 2 nights in Nov 2024

10/10 Excellent

Faustina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Stayed 1 night in Nov 2024

8/10 Good

Mingya

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Mingya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very good location and good service!
Stayed 4 nights in Oct 2024

10/10 Excellent

Yee Kok, Kuala Lumpur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
Stayed 3 nights in Oct 2024

8/10 Good

YAOCHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location to Xihu.

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Joey

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Stayed 4 nights in Jul 2024

10/10 Excellent

Brenda

Stayed 2 nights in Sep 2024

10/10 Excellent

Huan, Carlsbad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

simon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Hongyi

Stayed 3 nights in Jul 2024

2/10 Terrible

Yuan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Lan, Costa Mesa

Stayed 4 nights in Jul 2024

10/10 Excellent

sharvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Yanlong, Waterbury

Traveled with family and small children
It is okay but so so , old
Stayed 1 night in Jun 2024

6/10 Okay

Meigan

Business traveler
Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
Stayed 2 nights in May 2024

10/10 Excellent

VINCI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Stayed 2 nights in Apr 2024