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Hotel Description

5-star luxury hotel near West Lake

City center retreat

Within a 15-minute walk of this Xihu hotel, you'll find West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 5 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the health club and perks like free self parking.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 388 guestrooms also offer free WiFi and 24-hour room service. LCD TVs come with satellite channels, and other amenities include free wired Internet and refrigerators.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$157* Per night/room Feb 12 - Feb 13

Grand, Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 2 Twin Beds, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Renovations + Closures

This property is undergoing renovations.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Grand Hyatt Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center, limo/town car service, and a meeting room. A sauna, spa services, and tour/ticket assistance are also featured at the luxury Grand Hyatt Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free. A complete renovation of Grand Hyatt Hangzhou was completed in December 2018. This 5-star Hangzhou hotel is smoke free.

  • 388 guestrooms or units
  • 8 levels
  • 5 dining venues
  • Built in 2004
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hangzhou (HGH-Xiaoshan Intl.) (30.3 km / 18.8 mi)
  • Train station: Hangzhou Station (4.3 km / 2.7 mi)
  • Metro station: Longxiangqiao Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free self parking

Room Amenities

Grand Hyatt Hangzhou offers 388 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

28 Hubin Road 湖滨28 - This restaurant serves lunch and dinner.

Grand Cafe 咖啡厅 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.

Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Patio 青莳 - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Spa Services

焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

  • Number of treatment rooms 11
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 288 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Parking height restrictions apply
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 194 per person (approximately)
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hangzhou Hyatt
  • Hangzhou Hyatt Regency
  • Hyatt Hangzhou
  • Grand Hyatt Hangzhou Hotel
  • Hyatt Regency Hotel Hangzhou
  • Regency Hyatt Hangzhou
  • Hyatt Regency Hangzhou Hotel
  • Grand Hyatt Hangzhou Hotel
  • Grand Hyatt Hangzhou Hangzhou
  • Grand Hyatt Hangzhou Hotel Hangzhou

You should know

  • Grand Hyatt Hangzhou offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

url importing https://www.travelocity.com/Hangzhou-Hotels-Grand-Hyatt-Hangzhou.h1172294-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.