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W Austin

5.0 star property
5-star luxury hotel near Moody Theater

Choose dates to view prices

Photo gallery for W Austin

2 bars/lounges, lobby lounge, cocktail bar
Breakfast, lunch and dinner served
Front of property
Outdoor pool, open 7:00 AM to 8:00 PM, cabanas (surcharge)
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Pet friendly
  • Room service
  • Parking available

Explore the area

Map
200 Lavaca Street, Austin, TX, 78701
  • Moody Theater
    ‪1 min walk‬
  • Sixth Street
    ‪7 min walk‬
  • Austin Convention Center
    ‪10 min walk‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪12 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, Non Smoking, Lake View

Premier Room, 1 King Bed, Non Smoking, Lake View | 1 bedroom, premium bedding, down comforters, minibar

Premier Room, 1 King Bed, Non Smoking, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, minibar

Premier Room, 1 King Bed, Non Smoking, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Terrace, Pool View

Premier Room, 1 King Bed, Terrace, Pool View | 1 bedroom, premium bedding, down comforters, minibar

Premier Room, 1 King Bed, Terrace, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking, Lake View

55-inch Smart TV with cable channels, Netflix, pay movies

Deluxe Suite, 1 Bedroom, Non Smoking, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed, Non Smoking, Pool View (Mobility/Hearing Access, Roll-In Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 2 Bedrooms, City View, Corner

Premier Suite, 2 Bedrooms, City View, Corner | Living room | 55-inch Smart TV with cable channels, Netflix, pay movies

Premier Suite, 2 Bedrooms, City View, Corner

  • 1128 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Queen Beds, Non Smoking, Lake View (Mobility/Hearing Access, Roll-In Shwr)

  • 323 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Penthouse, 2 Bedrooms, Lake View

Penthouse, 2 Bedrooms, Lake View | Living room | 55-inch Smart TV with cable channels, Netflix, pay movies

Penthouse, 2 Bedrooms, Lake View

  • 1307 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Lake View

Penthouse, 2 Bedrooms, Lake View | 1 bedroom, premium bedding, down comforters, minibar

Penthouse, 2 Bedrooms, Lake View

  • 1796 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Terrace

Deluxe Suite, 1 Bedroom, Terrace | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Suite, 1 Bedroom, Terrace

  • 576 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Lake View

Superior Suite, 1 Bedroom, Lake View | Living room | 55-inch Smart TV with cable channels, Netflix, pay movies

Superior Suite, 1 Bedroom, Lake View

  • 839 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Queen Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 King Bed, Non Smoking, City View

8.4 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Lake View

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Queen Beds, Non Smoking, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Lake View

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • 323 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner

Deluxe Room, 1 King Bed, Non Smoking, Corner | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Non Smoking, Corner

8.0 out of 10
Very good
(5 reviews)
  • 407 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Terrace, Pool View

Superior Room, 2 Queen Beds, Terrace, Pool View | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Queen Beds, Terrace, Pool View

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Terrace, Pool View

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed, Terrace, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking, Corner

1 bedroom, premium bedding, down comforters, minibar

Deluxe Suite, 1 Bedroom, Non Smoking, Corner

7.0 out of 10
Good
(2 reviews)
  • 576 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, City View (Corner)

Suite, 2 Bedrooms, Non Smoking, City View (Corner) | Living room | 55-inch Smart TV with cable channels, Netflix, pay movies

Suite, 2 Bedrooms, Non Smoking, City View (Corner)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-in Shwr)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking, Corner (Mobility Accessible, Tub)

55-inch Smart TV with cable channels, Netflix, pay movies

Deluxe Suite, 1 Bedroom, Non Smoking, Corner (Mobility Accessible, Tub)

  • 576 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Austin

Downtown Austin stay.A stay at this Downtown Austin hotel places you steps from Moody Theater and within a 5-minute walk of Lady Bird Lake. Sixth Street and South Congress Avenue are also within half a mile (1 km).

What's nearby

  • Moody Theater - 1 min walk - 0.0 miles
  • Sixth Street - 7 min walk - 0.4 miles
  • Austin Convention Center - 10 min walk - 0.6 miles
  • Texas State Capitol - 15 min walk - 0.8 miles
  • University of Texas at Austin - 2 min drive - 1.4 miles

Getting around

  • Downtown Station - 11 min walk
  • Austin Station - 17 min walk
  • Austin-Bergstrom Intl. Airport (AUS) - 19 min drive

Restaurants

  • ‪Rain on 4th - ‬3 min walk
  • ‪Oilcan - ‬3 min walk
  • ‪Coconut Club - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Lavaca Street Bar & Grill - ‬4 min walk

About this property

W Austin

5-star luxury hotel near Moody Theater
W Austin offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

Business amenities include a business center and 6 meeting rooms. Event space at this hotel measures 780 square feet (72 square meters) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury W Austin. For a fee, parking is available.

This 5-star Austin hotel is smoke free.

  • 1 building
  • 251 guestrooms or units
  • 16 levels
  • 2 bars or lounges
  • Meeting rooms
  • 780 sq ft of conference space
  • 72 sq m of conference space
  • Built in 2010
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
W Austin offers 251 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include showers, bathrobes, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

AWAY Spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 11 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 60 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:00 AM to 10:00 AM for a fee: USD 29 to 32 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour health club
  • Full-service spa
  • Outdoor pool
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in stairways (34 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Pay movies
  • Smart speaker
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 29 to 32 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 11.00 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 60 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Parties and events are allowed on site. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Austin W
W Austin
W Hotel Austin
Hotel W Austin
w Austin Hotel Austin
W Austin Hotel
W Austin Austin
W Austin Hotel Austin

Frequently asked questions

How close is W Austin to the airport?

W Austin is 11.3 mi (19-min drive) away from the Austin-Bergstrom Intl. Airport (AUS) airport, the closest popular airport to the property.

How much does it cost to stay at W Austin?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at W Austin on Jul 3, 2025 start from $278.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does W Austin have an airport shuttle?

Airport shuttle services are not available at W Austin.

Does W Austin offer free breakfast?

Free breakfast isn’t provided at W Austin, but continental breakfast is offered for a fee of between USD 29 and 32 per person. It's available every day from 6:00 AM to 10:00 AM.

Is there a casino at W Austin?

No, there is no casino at this hotel.

What time is check-in at W Austin?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at W Austin?

Free parking is not available at this hotel. Valet parking is available for USD 60 per night.

Does W Austin have a pool?

W Austin features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 8:00 PM.

Does W Austin have a restaurant?

W Austin is home to Serenade, which features brunch.

Does W Austin have a spa?

Pamper yourself with a day at AWAY Spa, where you can enjoy facials, mani/pedis, and hot stone massages.

How close is W Austin to downtown Austin?

W Austin is 0.3 mi away from Austin.

W Austin Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 877 reviews
Rating 8 - Good. 186 out of 877 reviews
Rating 6 - Okay. 79 out of 877 reviews
Rating 4 - Poor. 50 out of 877 reviews
Rating 2 - Terrible. 40 out of 877 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will def recommend
Stayed 4 nights in Mar 2025

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jose

Stayed 1 night in Feb 2025

10/10 Excellent

SIRA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and amenities. Nice staff. Beautiful hotel.
Stayed 1 night in Feb 2025

4/10 Poor

Barry

Stayed 1 night in Feb 2025

2/10 Terrible

Amy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our brief stay at the W only served to remind us of how much Austin has fallen from the city we all once loved very much when we were young. I travel for work and stay in hotels weekly. I have been treated better at a $40/night cinderblock motel than how we were treated at The W. It all started when we pulled up to have our truck valet parked. Instantly, the young parking attendant gave attitude. He said, "I can't park that!" My husband said, with that attitude you can't" That was not received well, more attitude. Once we went inside to check in there was another patron having an issue with the front desk. A couple employees standing at he check in desk ignored us for 20 minutes before we were acknowledged. One of the bartenders at the speak easy type bar was very nice and helpful. The other bartender, not so much. He was rude. The other bartenders were getting large tips. We were being handed drink after drink. One patron at the bar was extremely rude to my husband and when my husband finally shot back a rude response, apparently this snowflake of a human being couldnt handle the response. He complained to the staff. When we wrapped up the night and in our room, we were met by a cop and manager telling us to get our things and get out. It seems once the tips stopped they threw us out with bs reasons. We were over served and in no shape to be on Austin streets at 2am with no where to go. The W panders to certain types with no real concern for all their patrons.

10/10 Excellent

Danielle

Stayed 2 nights in Feb 2025

10/10 Excellent

Ricky

Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Leah

Stayed 2 nights in Jan 2025

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Was expecting more

The front desk was very friendly. And so was the answering service and bartender. My only complaints are that 1) there was only one valet working and he was being called in a lot of directions so he wasn’t readily available and so there was a long wait to check in the car and 2) ordered room service. After 40 mins I called and they said they need another 20 mins. After 2 hours I cancelled it and just didn’t eat dinner that night. It was only 2 hamburgers! 😬
Stayed 1 night in Jan 2025

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small Room

I paid for a corner room thinking it was going to be a bit more spacious. Instead, it had a huge column inches from the bed which made the room really crowded (like a NYC room).
Stayed 2 nights in Jan 2025

10/10 Excellent

Brian, CHICAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If not the lap of luxury it’s the hip! Totally encapsulates the cool Austin vibe—centrally located at a luxe location. Quiet, sumptuous, clean, and discreet. The Living Room bar vinyl turntable for the win!
Stayed 2 nights in Sep 2023

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Theresa J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Enjoyed our stay and we will be staying with y'all again Thank You.
Stayed 1 night in Sep 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

patrick

Stayed 2 nights in Aug 2023

2/10 Terrible

Tyler

Traveled with group
Disliked: Staff & service, amenities
BEWARE!!! They will charge you $62 per night for your car to be in valet even as a hotel guest. This is outrageously absurd and is not in line with other downtown hotels of this caliber or higher. Stay anywhere else as most of the comparable hotels will either comp your valet if you are a hotel guest or charge somewhere in the ballpark of $30/night. Or they’ll charge a single fee for your entire stay with unlimited in and out privileges. I called to question the high charges, was transferred to the manager, who argued with me that the price is in line despite my having stayed at Fairmont two weeks ago and having my valet comped as a hotel guest. I then asked if he has the authority to comp at least one night to which he replied “I do but I’m not going to”. !! Other notes: They forgot our room service order one night so they did comp the order but it took 90 mins to arrive. I would have rather paid and gotten my dinner on time (as expected). I ordered an americano from the on site restaurant Trace one morning, it took 10 mins for the bartender to bring it and when she did she just brought straight espresso. I asked her if she had hot water and she said she didn’t but she could get some. Took another 5 mins. Personally I will never be back knowing all the other great options in town- Proper, Fairmont, Thompson, Westin, JW Marriot. ANYWHERE but here.
Stayed 1 night in Aug 2023

8/10 Good

Theresa J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and we will be staying again in September
Stayed 1 night in Aug 2023

10/10 Excellent

Carole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tanya

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor and staff was awesome. Only disappointment was that the pool was overused and murky from humans.
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top notch service.
Stayed 1 night in Jun 2023

10/10 Excellent

Gianni

Stayed 3 nights in Apr 2023