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4.8 out of 5

"Coffee bar easy check in. " More

By a verified traveler on Wed 11 Aug 2021

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Hotel Description

3-star eco-friendly hotel with free WiFi

Near the airport

Stay at this Hamilton hotel and you'll be within half a mile (1 km) of Splitsville Hamilton and 2 miles (3 km) of Albion Falls. Buttermilk Falls and Eramosa Karst Conservation Area are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and express check-out. There's a bar/lounge on site, and laundry facilities and wedding services are also provided.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$125* Per night/room Dec 11 - Dec 12

Suite, 2 Bedrooms, Non Smoking (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking, Kitchenette (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

C Hotel by Carmen's, BW Premier Collection ratings based on 11 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for C Hotel by Carmen's, BW Premier Collection

Everyone (6) Family (5)
5 out of 5

Posted by on Feb 8, 2022

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5 out of 5
Coffee bar easy check in.

Posted by on Aug 11, 2021

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Comment from Hotel Management

Aug 12, 2021 by Joseph Sabido, Guest Services Manager

Thank you!

5 out of 5
We had a great stay, enjoyed our room, especially the fireplace; very comfortable and clean. Actually, we were pleasantly surprised! We will come back.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 5, 2019 by Tanya Risidore, Guest Services Manager

Thank you for your kind review. We are thrilled your enjoyed your experience and look forward to being able to welcome you back.

5 out of 5
We love this hotel. We travel to this area every year and this is where we stay. Staff is so professional, efficient and helpful. Rooms are immaculate! Couldn't ask for anything better.

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by Tanya Risidore, Guest Services Manager

Thank you for your kind review. We are appreciate the acknowledgment and your loyalty to us.

5 out of 5
Everything was just perfect. Really loved the hotel and the area. Highly recommended.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 9, 2019 by Tanya Risidore, Guest Services Manager

Thank you for the 5 our of 5. We are pleased you enjoyed your experience.

4 out of 5
Clean and friendly staff. Room was spacious. Pool area was good but nothing special.

Posted by on Jun 23, 2019

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Comment from Hotel Management

Jun 25, 2019 by Tanya Risidore, Guest Services Manager

Thank you for your feedback

5 out of 5
I would like to say a BIG THANK YOU! To all the staff at this hotel. This was the nicest hotel I have ever stayed at. We average 6 or more hotels a year this tops them all. Our room was spotless the dacore was awesome very unique we loved it. There wasn't even a speck of dirt in the stairwell loved the painting in the rooms, hallways and stairwells. Each room was named and decorated with the theme name. Our room was Loren, so the paintings in the room were Sophia Loren. I can go on and on about this place. I highly recommend this hotel. Keep up the good work!

Posted by on Aug 19, 2018

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Comment from Hotel Management

Aug 22, 2018 by Sara Graham - General Manager

Thank you for your kind review. We are thrilled you could experience and enjoy Hamilton's 1st luxury boutique hotel and Ontario's 1st Best Western Premier.

5 out of 5

Extremely well appointed.

Pros: Very friendly, efficient staff and beautiful hotel.
Cons: Toilet seats very cheap. It sank a couple of inches when I sat on the closed lid to put on shoes. Startling and annoying. Absolutely need upgrading.
Location: The Baci restaurant was semi-casual with top notch food choices. I had both breakfast and lunch and was very pleased.
The staff were very nice, helpful, anticipated needs, accommodated every need beyond what was asked. Room was lovely, tastefully decorated and very clean. The hotel parking lot is "shared" with Carmen's Banquet facility and you can walk between the two (in case you are attending a wedding, dinner theater or other event.) Quite convenient.The rain head shower was very nice, though I also wished there was a regular wall hand held showerhead, mostly to avoid dampening hair and being able to rinse all over easily. I had an issue with the toilet seats. They were inexpensive plastic and sitting on the closed seat to put on shoes it "collapsed" a couple inches. Startling, annoying and not the quality of everything else in this wonderful hotel..

Posted by , from Spencerport, NY on Dec 13, 2015

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5 out of 5
My Son and his new bride had their wedding reception at Carmen's so we stayed at the hotel. One thing I liked best of all was the noise reduction policy after 11pm at the hotel. The room was clean and modernized.

Posted by , from Mississauga on Jul 21, 2015

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5 out of 5

This hotel feels like home away from home

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
C-Hotel provides you with everything! From free internet access, to complimentary room service breakfast I loved it all!

Posted by , from Hamilton on Oct 22, 2011

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About the C Hotel by Carmen's, BW Premier Collection

Location 1530 Stone Church Rd E, Hamilton, ON L8W3P9

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 17997 square feet (1672 square meters) and includes conference space. The eco-friendly C Hotel by Carmen's, BW Premier Collection also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 3-star Hamilton hotel is smoke free.

  • 52 guestrooms or units
  • 6 levels
  • 17997 sq ft of conference space
  • 1672 sq m of conference space
  • Built in 2011
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

C Hotel by Carmen's, BW Premier Collection offers 52 air-conditioned accommodations with iPod docking stations and MP3 docking stations. 55-inch LCD televisions come with premium digital channels and DVD players. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Hamilton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 10:00 AM.

Baci Ristorante - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Health or beauty spa nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay
  • A damage deposit of CAD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10.00 and CAD 15.00 for adults, CAD 10.00 and CAD 15.00 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Premier C Carmen's
  • Best Western Premier C Carmen's Hamilton
  • Best Western Premier C Hotel Carmen's
  • Best Western Premier C Hotel Carmen's Hamilton
  • BEST WESTERN PREMIER C Hotel By Carmen's Hamilton, Ontario
  • Hotel Best Western Premier C Hotel by Carmen's Hamilton
  • Best Western Premier C Hotel Carmen's Hamilton
  • Best Western Premier C Hotel Carmen's
  • Best Western Premier C Carmen's Hamilton
  • Best Western Premier C Carmen's
  • Hamilton Best Western Premier C Hotel by Carmen's Hotel
  • Hotel Best Western Premier C Hotel by Carmen's
  • Best Western Premier C Hotel by Carmen's Hamilton
  • Premier C By Carmen's Hamilton

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.