2/10 Terrible
Lesley L.
16 ene. 2025
No le gustó: Limpieza
Worst VRBO on this app (we had to call the police)
Our experience at this VRBO was so bad we had to end up calling the police because of an incident.When we went to go into the property, we saw a basket of someone's dirty laundry had been left by the front door. We unlock the front door, only to realize that the side glass door/window doors had been UNLOCKED, and CRACKED OPEN. I immediately contacted the owners/vacasa via VRBO, if for no other reason than to not be charged if anything had been stolen, and never received a reply. The property also looks nothing like the photos shown. Myself and the people I stayed with are convinced that the photos shown on VRBO are of a completely different unit.While walking myself friends out to their car the first (and only) night we were there, we notice a man standing in his window across from our unit, completely naked and touching himself, staring at us walk to their car. Feeling unsafe, we went upstairs to lock all of our windows and doors, only to find that none of the windows lock. We called the police, who had us file a report and advised up to immediately leave. We had to drive across the bay and into Mobile to stay with friends, and our trip ended. Following this incident, we reached out to the VRBO again, who were evasive and unhelpful. We asked for a refund for the final two nights we had planned to stay there, and they only refunded us 90. The total we were told we would be refunded was closer to 225. Vacasa should be shut down.
Lesley L.
Se hospedó 2 noches en diciembre de 2024