Book a hotel near Guildford Spectrum Leisure Complex, Guildford

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Friendly staff, comfortable and well equipped bedroom, tasty breakfast. "

"Yes "

"Great stay - wonderful, friendly staff"

"beautiful hotel very friendly staff rooms spotlessly clean and lovely decor throughout "

"The Manor House is old and lovely but for winter months is it very cold and very damp fromWindows we was freezing The kitchen and dining area described as outside dining is freezing The bathrooms and toilet system over flowed and leaked response from host lots of toilet paper we booked this size house as 12 people accommodate I don’t feel it was excessive use and people should be able to use the toilet and wipe Leaks upstairs sink soaking carpet we had to put towels down Constant dripping from the showers host complained boiler usage again 12 people staying for 12 days in the rent if we wish to shower 4 times a day we can who knows if the leaking taps shower was constantly hot Lights he complained lights left on we left a couple as was working our event and was dark very dark when returned so left on for guidance apparently this is not allowed when rent the accommodation We also feel the owner was in the home when we was not around and we felt uneasy he constantly gave an excuse why he had to enter when we was not in This accommodation is not for extended stay and 12 people in winter some of us worked during the day from the house and that was an issue Swimming pool is a walk it outside along the drive over another most bridge it is not attached to the Manor House that is rented no use at all in winter months The access road of the main road is terrible pot holes what are dangerous and could cause tyre damage also no lighting so becareful "