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"All the staff members were so kind. The rooms were so clean. " More

By a verified traveler on Wed 21 Aug 2019

Hotel Description

3.5-star family-friendly hotel near Plaza Fontabella Shopping Center, connected to the convention center

Close to airport

Within a 10-minute walk of this Zona 10 hotel, you'll find Plaza Fontabella Shopping Center and El Obelisco. Embassy of Canada and Oakland Mall are also within 2 miles (3 km).

Business services

A 24-hour fitness center is featured at this hotel, along with free WiFi in public areas and a communal living room. Families will appreciate the onsite laundry facilities and supervised childcare. Business travelers can take advantage of the business center.

Free WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 116 guestrooms offer free WiFi and rainfall showerheads. Other amenities include down comforters, free local calls, and free bottled water. Housekeeping is available once per stay.

Double Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$65* Per night/room Aug 1 - Aug 2

Parlor Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Biltmore Guatemala ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Biltmore Guatemala

Everyone (1) Family (2)
5 out of 5
All the staff members were so kind. The rooms were so clean.

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 21, 2019 by Sthephany C.

Thank you for your comments! it is so good to know that you had a great experience. Come back soon, best regards!

4 out of 5

Attended a Herbalife training in Guatemala

Pros: please read above
Cons: please read above
Location: good restaurants and bars within a 4 block radius
I spent 5 nights at this hotel. The Hotel is well located and is part of Westin Camino Real Hotel. The morning breakfast, which is included in the room rate, is good and adequate for the guest. The only recommendations I would make: 1) the room did not have any stationary nor writing pad nor a ballpoint pen when most hotels do so. 2) there was no TV directory of channels; you had to go channel by channel to find out which was the english available one and 3) maid service sometimes would leave a foot towel in the bathroom and sometimes not; you would have to uses other towels to avoid slipping on the floor when you got out of the shower.

Posted by , from San Salvador, El Salvador on Jun 21, 2017

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Comment from Hotel Management

Jul 1, 2017 by claudia

Dear Mr. Armando. Thank you very much for your score and comments. We are glad to learn you enjoyed your stay with us. We will take action on your comments regarding the stationary, TV directory and maid service. Thank you for taking the time to addressed these issues that will help us give a better service.

4 out of 5

Biltmore Hotel

The hotel is simple but efficient and excellently located in Zone 10 which is accessible to walking to shops and restaurants in the area. The beds and its' bedding were very comfortable. My favorite feature was that breakfast starts at 5:30 A.M.! That's a big plus for me since I'm an early riser. -- All in all, our stay was excellent, except for the $15 charge for using internet in the room; however, there was wi-fi in the lobby. 

Posted by , from Miami, FL on Oct 29, 2013

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5 out of 5

Great location

Pros: Free breakfast, Close restaurants, Quiet
You get everything what you pay for! I recommed it

Posted by , from Rockville, MD, USA on Nov 22, 2011

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4 out of 5

As always the staff are friendly and helpful.

Pros: Free breakfast
This is not the luxury of other hotels in the area but it is a great deal for the cost and makes next day travel easy with the early breakfast that is included. Great for groups in this regard.

Posted by , from colorado on Feb 7, 2011

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5 out of 5

Great for the Price

Very affordable, clean, nice, and a real courteous staff. You need to know that the only way to get any food (including a soda) after the b'fast is by room service, but that inconveniece is more than made up by the nice service. Great Food in walking distance or even in the sister hotel behind it which you can reach by a passage.

Posted by on Jul 13, 2010

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1 out of 5

dropped my reservation

i was never told that my reservation would be dropped if i didn't arrive by 10pm. my flight got in at 10pm, so when i arrived (alone) at the hotel at 11pm, they said i'd have to take a more expensive room b/c my reservation was dropped. \nhe could have cared less to help me out. \nand i was never told that my check-in time had to be by 10pm. \n

Posted by on Jan 31, 2008

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3 out of 5

Room Accessory

Our room did not have a flat iron to press our clothes and no room service menu.

Posted by on Oct 11, 2006

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4 out of 5

Good for the price

The Biltmore Express has clean room, friendly staff, and is a good bargain for the business traveler in Guatemala City. The location in the ""Zona Viva"" makes it safer and gives options in the evenings.

Posted by on Aug 19, 2006

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Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities
  • Shuttle services

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hotel Biltmore Guatemala. You'll have access to the health club at a partner property. This 3.5-star Guatemala City hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: La Aurora Intl. Airport (GUA) (4.1 km / 2.6 mi)

Room Amenities

Hotel Biltmore Guatemala offers 116 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

  • LCD television
  • Cable channels
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (once per stay)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival.


  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per night.

Pet Policy

  • Pets and service animals are not allowed at Hotel Biltmore Guatemala


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 7.50 per person (approximately)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Biltmore Guatemala City
  • Hotel Biltmore Guatemala City
  • Hotel Biltmore Guatemala
  • Biltmore Guatemala
  • Hotel Biltmore Express
  • Hotel Biltmore Guatemala/Guatemala City
  • Hotel Biltmore Guatemala Hotel
  • Hotel Biltmore Guatemala Guatemala City
  • Hotel Biltmore Guatemala Hotel Guatemala City

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.