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Guangzhou Phoenix City Hotel

4.5 star property
4.5-star family-friendly hotel, connected to a shopping center in Zengcheng

Choose dates to view prices

Photo gallery for Guangzhou Phoenix City Hotel

Indoor pool, 2 outdoor pools, pool umbrellas
Lobby
Garden
Pillowtop beds, free minibar items, desk, blackout drapes
3 restaurants; breakfast, lunch, and dinner served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong, 511340
  • Place, Danshuikeng Scenic Area
    ‪7 min drive‬
  • Place, Longtou Mountain Forest Park
    ‪9 min drive‬
  • Place, Baoneng Guangzhou International Sports and Performing Arts Center
    ‪11 min drive‬
  • Airport, Guangzhou (CAN-Baiyun Intl.)
    ‪44 min drive‬

Room options

View all photos for Queen Room With Garden View

Pillowtop beds, free minibar items, desk, blackout drapes

Queen Room With Garden View

  • Sleeps 2
  • Free WiFi

View all photos for Executive Room

Pillowtop beds, free minibar items, desk, blackout drapes

Executive Room

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe Suite

  • 1022 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Commercial Suite

Commercial Suite | Pillowtop beds, free minibar items, desk, blackout drapes

Commercial Suite

  • 947 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Royal Suite

Lobby

Royal Suite

  • Sleeps 3
  • Free WiFi

View all photos for Executive Suite

Pillowtop beds, free minibar items, desk, blackout drapes

Executive Suite

  • Sleeps 3
  • Free WiFi

View all photos for Superior Twin Room

Pillowtop beds, free minibar items, desk, blackout drapes

Superior Twin Room

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe room

Pillowtop beds, free minibar items, desk, blackout drapes

Deluxe room

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

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About the neighborhood

Guangzhou

Zengcheng stay.Stay at this Zengcheng hotel and you'll be 4.9 mi (7.9 km) from Eastern Suburbs Park.

What's nearby

  • Danshuikeng Scenic Area - 7 min drive - 4.3 miles
  • Longtou Mountain Forest Park - 9 min drive - 6.0 miles
  • Baoneng Guangzhou International Sports and Performing Arts Center - 11 min drive - 9.9 miles
  • Guangzhou Junming Happy World - 12 min drive - 6.3 miles
  • Guangzhou Science City Conference Center - 12 min drive - 10.8 miles

Getting around

  • Xintangnan Station - 11 min drive
  • Guangzhou East Railway Station - 18 min drive
  • Baiyun International Airport (CAN) - 54 min drive

Restaurants

  • ‪The Market Cafe - ‬7 min drive
  • ‪McDonald's (麦当劳) - ‬6 min drive
  • ‪McDonald’s (麦当劳) - ‬15 min walk
  • ‪McDonald's (麦当劳) - ‬6 min drive
  • ‪vienna western restaurant - ‬1 min walk

About this property

Guangzhou Phoenix City Hotel

4.5-star family-friendly hotel, connected to a shopping center in Zengcheng
Guangzhou Phoenix City Hotel offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered. Public spaces have free WiFi and wired Internet.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 3003 square feet (279 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the family-friendly Guangzhou Phoenix City Hotel. A free area shuttle within 1 km is available. Self parking is free.

Smoking is allowed in designated areas at this Baroque Guangzhou hotel.

  • 1 building
  • 573 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Meeting rooms
  • 3003 sq ft of conference space
  • 279 sq m of conference space
  • Built in 2003
  • Manager's reception (free)
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Guangzhou Phoenix City Hotel offers 573 accommodations with minibars (stocked with some free items) and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. 37-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:30 PM at scheduled times and on request
  • Free area shuttle up to 1 km
  • Limo/town car service
  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 108 for adults and CNY 54 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free manager's reception

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 37-inch LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 200 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 108 for adults and CNY 54 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)
  • Rollaway bed fee: CNY 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Guangzhou Phoenix City
Guangzhou Phoenix City Hotel
Phoenix City Guangzhou
Guangzhou Phoenix City
Guangzhou Phoenix City Hotel Hotel
Guangzhou Phoenix City Hotel Guangzhou
Guangzhou Phoenix City Hotel Hotel Guangzhou

Frequently asked questions

How close is Guangzhou Phoenix City Hotel to the airport?

Guangzhou Phoenix City Hotel is 33.9 mi (54-min drive) away from the Baiyun International Airport (CAN) airport, the closest popular airport to the property.

How much does it cost to stay at Guangzhou Phoenix City Hotel?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Guangzhou Phoenix City Hotel on Jun 29, 2026 start from $69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Guangzhou Phoenix City Hotel have an airport shuttle?

Guangzhou Phoenix City Hotel offers an airport shuttle from 6 AM to 10:30 PM, at scheduled times, for a charge of CNY 500. per vehicle, one-way.

Does Guangzhou Phoenix City Hotel offer free breakfast?

Free breakfast isn’t provided at Guangzhou Phoenix City Hotel, but buffet breakfast is offered for a fee of CNY 108 for adults and CNY 54 for children. It's available every day from 6:30 AM to 10 AM.

Is there a casino at Guangzhou Phoenix City Hotel?

No, there is no casino at this hotel.

What time is check-in at Guangzhou Phoenix City Hotel?

Check-in start time: 2 PM; Check-in end time: noon.

Is there free parking at Guangzhou Phoenix City Hotel?

This hotel offers free self parking and extended parking.

Does Guangzhou Phoenix City Hotel have a pool?

Guangzhou Phoenix City Hotel features 2 outdoor pools, an indoor pool, and a children's pool.

Does Guangzhou Phoenix City Hotel have a restaurant?

Yes, there are 3 restaurants on site.

Does Guangzhou Phoenix City Hotel have a spa?

This hotel has a spa, which features facials, massages, and body treatments.

How close is Guangzhou Phoenix City Hotel to downtown Guangzhou?

Guangzhou Phoenix City Hotel is 19.4 mi away from Guangzhou.

Guangzhou Phoenix City Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 84 reviews
Rating 8 - Good. 33 out of 84 reviews
Rating 6 - Okay. 20 out of 84 reviews
Rating 4 - Poor. 5 out of 84 reviews
Rating 2 - Terrible. 4 out of 84 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

odera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.
Stayed 6 nights in Apr 2024
Verified

6/10 Okay

Wing Chung Erik

是一間以招待本地人為主，較陳舊而勉强達4星級別的酒店。酒店的清潔度良好，員工大致上也很幫忙及友善， 除了，一位守護在早餐廳前，負責核對客人身份的男性員工，他貌似保安，腰藏對講機，對客人說話粗聲大氣，呼呼喝喝，極不禮貌。外地賓客如真的想體會本地人的生活，可以一試。
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Das Hotel könnte in Teilen eine Renovierung vertragen. Wenig englisch sprechendes Personal aber das gesamte Personal war äußerst freundlich und liebenswürdig. Die Zimmer sind leider etwas hellhörig und die Verkehrsanbindung ist schwierig, zumindest wenn man kein chinesisch kann aber insgesamt hatten wir einen sehr angenehmen Aufenthalt.
Stayed 13 nights in Aug 2024
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

viagem a caton fair

muito bom o hotel e excellente café da manha. voltaria com certeza.
Stayed 5 nights in Apr 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Try to get the lake view
Stayed 1 night in Nov 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

普普通通

位置離市區很遠，設備比較老舊，健身房的設備都生鏽了...但是離上班地點近，房間也還ok
Stayed 5 nights in Jun 2019
Verified

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很大的房间,床很舒服

房间很大
Stayed 1 night in May 2019
Verified

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien .. lo unico restaurante general tardo muchisimo la comida
Stayed 4 nights in Apr 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

泊まる時期に気をつけて

ホテル自体はリゾート形式で素晴らしい環境であったが、端午節&父の日でなのか中国人ファミリーが多かった。 とにかく騒がしかった。
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend

I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Stayed 5 nights in Jan 2018
Verified

8/10 Good

ミユキ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

日本語スタッフの対応が良い

平均して年齢的にも若いスタッフですが、一生懸命に対応してくれて、気分も良く英語も通じない国でいろいろ助かりました。裁縫道具や、アイロンを貸し出したり、生活面でいろいろ質問しましたが、全て丁寧に対応してくれました。こういうスタッフには、手当を割り増しにして、長く勤められる待遇にしてほしいです。
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

LORI A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cannot recommend

Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
Stayed 1 night in Jun 2017
Verified

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort

Knock Your Expectations Half a Notch

Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Generally very good for the price. Location suited our requirements.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
ロビーには豪華な壁画があり、ヨーロッパを感じさせる空間です。 只、フロントが狭く、すぐに混雑してチェックイン、チェックアウトに時間が掛かったのが難点です。
Verified

6/10 Okay

koji

Liked: Cleanliness, room comfort

ホテル手配のタクシーにボラれた

シティホテルではなくリゾートホテルです。敷地が広く周辺の店、レストランへの移動が面倒くさい。ホテルのレストランは9時で終わっていたので、売店でカップヌードル購入。最悪なのはホテルに頼んだタクシーにボラれたこと。空港まで行って540元(普通は160元)、レシートの印字距離は150km違法改造メーターだったが言葉が通じず泣く泣く支払い。挙句に200元払わないとトランクを開けてくれずこれも支払った。せめて信用のあるタクシーを手配いただきたい。
Verified

6/10 Okay

Erik W C

Liked: Cleanliness, staff & service, room comfort

尚算滿意

畧為陳舊，整體設施及價格也算滿意
Verified

8/10 Good

YOSHIHIRO

Liked: Room comfort

ジャスコやサイゼリアが近くにある郊外のホテルです。

一番安い部屋を予約したのですが、最初に通された部屋は通常使われていないと思われる汚い部屋でした。 通常の価格を考えても不釣合いな汚い部屋でした。Hotel.comに連絡しホテルにも直接交渉してやっと替えて貰った部屋は非常に綺麗な部屋でした。結果として良い滞在でしたが、もし他の方が滞在する場合同じ様に対応して貰えるのかが心配です。
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, far from everything.

Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.
Verified

6/10 Okay

yuxin

Liked: Cleanliness
Disliked: Staff & service

服务有待提高

订好了房交完了钱到酒店被告知找不到订单，让客人等了半个多小时，答复是预订系统有问题，没了。那我的客人的时间呢？道歉呢？推给系统问题然后就没了？电话沟通时候前台说可以让我们给多点押金先安排入住，但是挂电话我朋友说酒店没跟她们说这个解决方案，让他们继续等待，呵呵。
Verified

8/10 Good

ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間尚算大,光線充足,而且有個露台,感覺很悠閒。清潔衛生不錯,房間沒有異味。但早餐食物一般,入住酒店時辦手續稍慢,希望下次會改善。
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Poor breakfast

The only adverse comment is the breakfast. Actually, they did not have any food left by 9:30am, i.e. half an hour before the breakfast closing time of 10:00am.
Verified

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel bad location

I wish this hotel was different location. It takes one hour for shuttle to go to station or exhibition center. Taxi guys will rip you at night to go to this hotel with 4X price. Virtually nothing else exists within walking distance of this hotel.
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

otimo

o hotel e otimo maravilhoso com otimo serviço .