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4.0 out of 5

"One of the towels was dirty And the sheet from bed was little dirty too air conditioning was liking other than that everything is good " More

By a verified traveler on Sun 02 Jun 2019

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Hotel Description

4-star hotel near Plaza del Sol

Central Zapopan getaway

You'll be steps from Plaza del Sol and within a 10-minute walk of Majestic Casino with a stay at this Zona Expo hotel. Also, Galleries Theater is within half a mile (1 km) and Expo Guadalajara is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a gym. Traveling on business? Take advantage of the business center and WiFi in public areas. A bar/lounge, a 24-hour front desk, and a hair salon are also provided.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$86* Per night/room Feb 4 - Feb 5

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Ambassador)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidente InterContinental Guadalajara, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Presidente InterContinental Guadalajara, an IHG Hotel

Everyone (4) Family (2)
4 out of 5

Posted by on Feb 28, 2022

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4 out of 5
Everthing is great

Posted by , from bon on Feb 4, 2022

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Comment from Hotel Management

Feb 8, 2022 by Patricia

Thank you for your feedback and preference Cordially, Patricia Chapman

2 out of 5
Not recommended !

Posted by , from WHITTIER on Nov 30, 2021

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Comment from Hotel Management

Dec 1, 2021 by Patricia

Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at Presidente InterContinental Guadalajara. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Cordially Patricia Chapman

5 out of 5
One of the towels was dirty And the sheet from bed was little dirty too air conditioning was liking other than that everything is good

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jul 20, 2019 by Patricia Chapman, General Manager

Dear Juan, Thank you for your recent review regarding your experience at our hotel during your visit to Guadalajara. We will review the points mentioned above with our staff to take actions and to improve our services and the quality of our product. Thank you for your preference and we look forward to welcome you again in the near future. Sincerely

4 out of 5

Good place to stay

When I arrive the front desk don't give me a room like always do they decide to give me a room with double beds instead A king The lady that took care of me on Reception it seems aggravated that I was asking for something they always give me a room in the corner on the top floors I was in the mood to complain so I take the room this is the only betting to happen so far to me on this hotel

Posted by on Jan 23, 2017

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Comment from Hotel Management

Feb 7, 2017 by SMC

Dear guest, Thank you very much for your comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. Thank you for staying with us and we all hope to have an opportunity to serve you again. Sincerely, SMC General Manager

5 out of 5

Very nice Hotel!

Pros: Friendly staff that made you feel welcomed.
Cons: I can't think of anything, truly a nice experience.
Location: It was nice to be across the street from Plaza del Sol and Sanborn's. The main road made it easy for us to get Downtown or out of the city.
We have stayed in many hotels, but this one was top on our list. The hotel is very nice inside and out. The staff was very warm and friendly when we registered, valet, restaurant and bar. The room was very comfortable and it didn't feel like a hotel room. Pool and gym were very nice too. We were there for 5 days and tried different hotel buffet but came back twice to their restaurant. The location was perfect too! We always stay in a different hotel in Guadalajara, but we have found our home away from home.

Posted by , from California on Dec 31, 2015

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Comment from Hotel Management

Jan 8, 2016 by SMC

Dear guest, Thank you for the great review! We are pleased to know that we have met your expectations. At Presidente InterContinental Guadalajara, we strive to provide our guests the best and consistent services possible. We are happy to know that we have achieved our goal and it will be a pleasure to share your comments with all our staff. We sincerely hope to welcoming back again in the soonest future. Regards, SMC General Manager

About the Presidente InterContinental Guadalajara

Location Avenida Moctezuma 3515, Zapopan, JAL 45050

Property Features

Presidente InterContinental Guadalajara, an IHG Hotel offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Presidente InterContinental Guadalajara, an IHG Hotel. Parking is available for a fee. This 4-star Zapopan hotel is smoke free.

  • 423 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Presidente InterContinental Guadalajara, an IHG Hotel offers 423 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.

Presidente InterContinental Guadalajara, an IHG Hotel has 2 restaurants serving breakfast only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 6:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 1000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Pets cannot be left unattended
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 429 per person (approximately)
  • Fee for in-room wireless Internet: MXN 119 per night (rates may vary)
  • Fee for in-room wired Internet: MXN 119 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 119 per night (rates may vary)
  • Self parking fee: MXN 60 per night
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guadalajara InterContinental
  • InterContinental Guadalajara
  • InterContinental Guadalajara Presidente
  • InterContinental Presidente Guadalajara
  • Presidente Guadalajara
  • Presidente Guadalajara InterContinental
  • Presidente InterContinental Guadalajara
  • Presidente InterContinental Hotel Guadalajara
  • Presidente Intercontinental Guadalajara Hotel Guadalajara
  • Presidente InterContinental Guadalajara Hotel
  • Presidente InterContinental Guadalajara
  • Presidente InterContinental Guadalajara an IHG Hotel
  • Presidente InterContinental Guadalajara, an IHG Hotel Hotel

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.