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5.0 out of 5

"Car rental place was not friendly at all " More

By a verified traveler on Fri 09 Jul 2021

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Hotel Description

4-star Beaux Arts hotel near La Minerva, connected to a shopping center

Close to shopping

You'll find La Minerva and Expo Guadalajara within 3 miles (5 km) of this hotel. University of Guadalajara Assembly Hall and Guadalajara Country Club are also within 6 miles (10 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this Beaux Arts hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the gym and visit the 2 bars/lounges and poolside bar for drinks.

Free Internet, MP3 docks

The 348 soundproofed guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. Smart TVs come with cable channels, and other amenities include 24-hour room service and coffee/tea makers.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room Dec 3 - Dec 4

Deluxe Room, 1 King Bed (Rock Royalty)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Hot Tub

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds (Rock Royalty)

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Hard Rock Hotel Guadalajara ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hard Rock Hotel Guadalajara

Everyone (2) Couples (1) Family (1)
5 out of 5
N

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 20, 2021 by Alma Barrón - Dir. Ventas

Dear Anonymous, Thank you for choosing us as your stage during your recently tour in Guadalajara. At Hard Rock Hotel Guadalajara delivering an amplied service is our priority. We are happy to hear that your stay was unique and memorable. Looking forward to welcome you again! Cordially,

5 out of 5
Car rental place was not friendly at all

Posted by on Jul 9, 2021

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Comment from Hotel Management

Jul 9, 2021 by Alma Barrón - Dir. Ventas

Dear Anonymous, Thank you for taking the time to share with us your comments about your recently stay. We are sorry to hear that the car rental supplier did not offer a good service. We will inform to their manager your feedback. We hope that you have enjoyed the hotel and our service and that we can see you in a near future.. Cordially,

5 out of 5

Posted by on Apr 27, 2021

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Comment from Hotel Management

May 8, 2021 by Alma Barrón - Dir. Ventas

Apreciable Anonymous, Gracias por tomar el tiempo para compartirnos sus comentarios sobre su reciente estancia y habernos seleccionado como su escenario durante su tour por Guadalajara. Para Hard Rock Hotel Guadalajara el brindar un servicio amplificado es parte de nuestro ADN. Esperamos pronto tener la oportunidad de recibirlo nuevamente para seguir rockeando juntos. Cordialmente,

5 out of 5

Posted by on Mar 16, 2021

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Comment from Hotel Management

Mar 26, 2021 by Antonio Guzmán - Ecommerce Manager

Apreciable huésped, muchas gracias por elegirnos como tu escenario. Nos complace saber que vibramos juntos al ritmo de la música. Esperamos verle pronto nuevamente. Saludos.

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from July 27 to July 28:

  • Swimming pool

Property Features

Hard Rock Hotel Guadalajara offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There's an onsite business center. A fitness center, a rooftop terrace, and spa services are also featured at the business-friendly Hard Rock Hotel Guadalajara. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This Beaux Arts Zapopan hotel is smoke free.

  • 1 building
  • 348 guestrooms or units
  • 30 levels
  • 2 bars or lounges
  • Built in 2018
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hard Rock Hotel Guadalajara offers 348 accommodations with MP3 docking stations and safes. A pillow menu is available. 49-inch Smart televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • MP3 dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:30 AM.

Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock Spa®. Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 12
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 240 for adults and MXN 120 for children (approximately)
  • Airport shuttle fee: MXN 330 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 0 (one-way), (up to 18 years old)
  • Self parking fee: MXN 60 per day
  • Covered valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Guadalajara Zapopan
  • Hard Rock Guadalajara Zapopan
  • Hotel Hard Rock Hotel Guadalajara Zapopan
  • Zapopan Hard Rock Hotel Guadalajara Hotel
  • Hard Rock Guadalajara
  • Hotel Hard Rock Hotel Guadalajara
  • Hard Rock Guadalajara Zapopan
  • Hard Rock Guadalajara Zapopan
  • Hard Rock Hotel Guadalajara Hotel
  • Hard Rock Hotel Guadalajara Zapopan
  • Hard Rock Hotel Guadalajara Hotel Zapopan

You should know

  • Hard Rock Hotel Guadalajara offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9:00 AM to 6:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.