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4.4 out of 5

"This is what a great value hotel is. Clean, friendly, and gorgeous. I will be staying here on return trips. " More

By a verified traveler on Sun 09 Aug 2020

Hotel Description

Hotel near RiverTown Crossings Mall in Grandville

In Grandville

At this Grandville hotel, you'll be within 3 miles (5 km) of RiverTown Crossings Mall and 9 miles (15 km) of Van Andel Arena. Also within 9 miles (15 km) are Downtown Market and Gerald R. Ford Museum.

Renovated in 2018

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the express check-out and free Internet in public areas. Enjoy the spa tub and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, satellite TV

The 88 guestrooms offer free WiFi and free wired Internet, TVs with satellite channels, and coffee/tea makers. Free local calls, hair dryers, and ironing boards are also available.

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Refrigerator & Microwave, Ground Floor (Shower Only;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Grand Castle Inn & Suites Grand Rapids West ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Grand Castle Inn & Suites Grand Rapids West

Everyone (9) Couples (3) Family (3)
5 out of 5

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 7, 2020 by Manager

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

5 out of 5
This is what a great value hotel is. Clean, friendly, and gorgeous. I will be staying here on return trips.

Posted by , from South Lyon on Aug 9, 2020

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Comment from Hotel Management

Aug 9, 2020 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4 out of 5
The hot tub was super small (max 3 people) so for our party of 3 was kind of a bummer if others were there. Also the hot water in the shower was not super hot. Could have been hoter. Otherwise enjoyed the property.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 27, 2020 by Manager

Thank you for sharing your experience. We truly appreciate the insight regarding our shower and comments about our property. We hope to see you again and that you will be truly impressed with our continued improvements.

5 out of 5
Property was great. I have no complaints. Very comfy

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 19, 2020 by Manager

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4 out of 5

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 18, 2019 by Manager

We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

5 out of 5
Over all the property was really nice will stay there again in the future

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Manager

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

5 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Manager

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

5 out of 5
Room was spacious enough for our large family, and the staff working was very friendly. Bathroom door was a sliding one that didn't lock, which was odd, but still worked. Breakfast was excellent.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 17, 2019 by Manager

Thank you so much for the incredible rating. We look forward to your next visit!

5 out of 5
Excellent property, clean rooms, very friendly staff

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 2, 2019 by Manager

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

3 out of 5
Arrived at 4pm with a 3pm check in time. My room was yet to be cleaned ended up having to wait until 5pm for my room to be ready. I have never experienced this at any of the other hotels i have stayed with. You would think they would focus on the rooms that are booked to ensure they are ready for the guest, especially with it is one of there most expensive suites

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 2, 2019 by Manager

We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

About the Best Western Plus Grand Castle Inn & Suites Grand Rapids West

Location 3825 28th St SW, Grandville, MI 49418

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Spa tub

Property Features

There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. The business-friendly Best Western Plus Grand Castle Inn & Suites Grand Rapids West also features a spa tub, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. A complete renovation of Best Western Plus Grand Castle Inn & Suites Grand Rapids West was completed in January 2018. This Grandville hotel is smoke free.

  • 88 guestrooms or units
  • Deli
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Gerald R. Ford Intl. Airport (GRR) (32.4 km / 20.1 mi)
  • Train station: Grand Rapids Station (9.9 km / 6.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Grand Castle Inn & Suites Grand Rapids West offers 88 accommodations with coffee/tea makers and hair dryers. Premium satellite television is provided. Bathrooms include shower/tub combinations. This Grandville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply).

  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a spa tub.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 3:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Days Inn Grand Rapids Grandville
  • Days Inn Rapids
  • Days Inn Rapids Hotel
  • Days Inn Rapids Hotel Grandville Grand
  • Days Inn Grand Rapids/Grandville Hotel Grandville
  • Days Inn Grand Rapids/Grandville Hotel
  • Days Inn Grand Rapids/Grandville Grandville
  • Days Inn Grand Rapids/Grandville
  • Days Grand Rapids/Grandville
  • Best Western Plus Grand Castle Inn Grandville
  • Best Western Plus Grand Castle Inn
  • Best Western Plus Grand Castle Grandville
  • Best Western Plus Grand Castle
  • Best Western Plus Grand Castle Inn Grand Rapids West Grandville
  • Best Western Plus Grand Castle Inn Grand Rapids West
  • Best Western Plus Grand Castle Grand Rapids West Grandville
  • Best Western Plus Grand Castle Grand Rapids West
  • Best Plus & Suites Rapids West
  • Days Inn Suites Grand Rapids/Grandville
  • Best Western Plus Grand Castle Inn Suites
  • Best Plus Grand Rapids West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.