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"It took me over an hour to check in. Stood in line for 1 hour before someone could get to me. " More

By a verified traveler on Wed 14 Nov 2018

Hotel Description

3-star hotel near Titanic Museum

City center stay

Within 3 miles (5 km) of this hotel, you'll find Tanger Outlets and Titanic Museum. WonderWorks and Hollywood Wax Museum are also within 3 miles (5 km).

2 outdoor pools

2 outdoor pools, 2 indoor pools, and a spa tub are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Free Internet, sofa beds

Featuring conveniences like washers/dryers and sofa beds, the 554 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Living rooms, dining areas, and refrigerators are also available. Limited housekeeping is available.

Standard Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wyndham Smoky Mountains ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Wyndham Smoky Mountains

Everyone (3)
2 out of 5

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 28, 2020 by Tmauter

Thank you for taking the time to rate your recent stay. While I wish you had a better experience, it is our guest's feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of. Sincere Regards, Tammie Mauter General Manager – Resort Operations

3 out of 5
It took me over an hour to check in. Stood in line for 1 hour before someone could get to me.

Posted by , from NC on Nov 14, 2018

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Comment from Hotel Management

Nov 24, 2018 by Tmauter

Thank you for taking the time to share your feedback. I apologize for any inconvenience you experienced with your check in experience. What you experienced is not typical performance of our team. If you would not mind sharing the date and time of your check in, it will allow me to address this appropriately and ensure that it does not happen in the future. I trust you will visit us again in the future and allow us to show you our exceptional service that so many of our guests have grown fond of. Sincere Regards, Tammie Mauter General Manager – Resort Operations

5 out of 5

Great clean hotel!!!

Hotel was very accommodating!! We ending up having to move 2x. Once for booking issue, 2nd room repair, but the whole time they worked with us! Got us a better room than the one we started with. It is close to everything in Seiverville and 24 min from Gatlinburg! Will stay again!

Posted by , from Detroit on May 12, 2018

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4 out of 5

This hotel is very nice

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Hotel was very nice and grounds well kept. Not as good as it could be but it is a great place to stay in TN. I enjoyed the larger rooms kind of made you feel like you were at home.

Posted by , from Berea, KY, USA on Jun 1, 2012

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About the Wyndham Smoky Mountains

Location 308 Collier Drive, Sevierville, TN 37862

Property Features

Wyndham Smoky Mountains offers its guests 2 outdoor swimming pools and 2 indoor swimming pools along with a spa tub, a sauna, and a fitness center. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. There are 2 meeting rooms available. A children's pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Wyndham Smoky Mountains. Free self parking is available. This 3-star Sevierville hotel is smoke free.

  • 554 guestrooms or units
  • 3 levels
  • 22 buildings
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Number of outdoor pools - 2
  • Children's pool
  • Separate living room1
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (54.6 km / 33.9 mi)
  • Parking: Free self parking

Room Amenities

Wyndham Smoky Mountains offers 554 air-conditioned accommodations with washers/dryers and safes. Accommodations offer separate living rooms and include sofa beds. Televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on a limited basis.

  • Washer and dryer
  • Dining room
  • Living room
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

2 outdoor swimming pools and 2 indoor swimming pools are on site. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Smoky Mountains Wyndham
  • Wyndham Smoky Mountains
  • Wyndham Smoky Mountains Condo
  • Wyndham Smoky Mountains Condo Sevierville
  • Wyndham Smoky Mountains Sevierville
  • Wyndham Smoky Mountains Hotel
  • Sevierville Wyndham
  • Wyndham Sevierville
  • Wyndham Smoky Mountains Hotel Sevierville
  • Wyndham Smoky Mountains Hotel
  • Wyndham Smoky Mountains Sevierville
  • Wyndham Smoky Mountains Hotel Sevierville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.